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Reinstalling 7.5 Problems Asks to "Insert Disk" when it already is inserted

#1 User is offline   foreverwhiteroses 

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Posted 10 January 2010 - 01:05 PM

I had to uninstall EMC 7.5 because of an apparent conflict created by BitDefender 2010. Having now trashed BitDefender,as I attempt to reinstall EMC 7.5 from disk, in the middle of the reinstall, it stops and says "Insert disk" with no further description of what disk it's asking for and WITH the install disk still in the drive. What's going on? DO I NEED TO REINSTALL EMC 7.5 COMPLETELY TO MAKE MY BACKUP FILES CREATED BY SONIC BACKUPMYPC 6.0 USEABLE? Right now, without EMC 7.5 installed, none of my backups or incremental backup disks are even identified when I insert then in the DVD drive.... Obviously, I have discovered this because I need to RESTORE some lost jpg's. Any and all help would be appreciated.
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#2 User is online   ogdens 

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Posted 10 January 2010 - 02:20 PM

QUOTE (foreverwhiteroses @ Jan 10 2010, 04:05 PM) <{POST_SNAPBACK}>
I had to uninstall EMC 7.5 because of an apparent conflict created by BitDefender 2010. Having now trashed BitDefender,as I attempt to reinstall EMC 7.5 from disk, in the middle of the reinstall, it stops and says "Insert disk" with no further description of what disk it's asking for and WITH the install disk still in the drive. What's going on? DO I NEED TO REINSTALL EMC 7.5 COMPLETELY TO MAKE MY BACKUP FILES CREATED BY SONIC BACKUPMYPC 6.0 USEABLE? Right now, without EMC 7.5 installed, none of my backups or incremental backup disks are even identified when I insert then in the DVD drive.... Obviously, I have discovered this because I need to RESTORE some lost jpg's. Any and all help would be appreciated.


Try this first http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en .
This should get you back to fresh starting point.
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#3 User is offline   foreverwhiteroses 

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Posted 11 January 2010 - 05:04 PM

QUOTE (ogdens @ Jan 10 2010, 11:20 PM) <{POST_SNAPBACK}>
Try this first http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en .
This should get you back to fresh starting point.


That did it. Thanks! I had used Windows Install Clean Up on Roxio, but not on Sonic. Also, had not manually deleted the folders, nor did I know to do all the registry edits.... Once all done, reinstall went smoothly.... and the instructions all the way along the process were crystal clear.... Great job.
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#4 User is online   ogdens 

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Posted 11 January 2010 - 05:44 PM

QUOTE (foreverwhiteroses @ Jan 11 2010, 08:04 PM) <{POST_SNAPBACK}>
That did it. Thanks! I had used Windows Install Clean Up on Roxio, but not on Sonic. Also, had not manually deleted the folders, nor did I know to do all the registry edits.... Once all done, reinstall went smoothly.... and the instructions all the way along the process were crystal clear.... Great job.


No problem.....all I did was point you to a place where to start.

PS

Another possible problem that has caused some headaches for some users of 7.5 is the update to IE 7 and WMP 11. Go here http://forums.support.roxio.com/index.php?showforum=39 for more info.

Good luck
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#5 User is offline   foreverwhiteroses 

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Posted 13 January 2010 - 11:23 AM

QUOTE (ogdens @ Jan 12 2010, 02:44 AM) <{POST_SNAPBACK}>
No problem.....all I did was point you to a place where to start.

PS

Another possible problem that has caused some headaches for some users of 7.5 is the update to IE 7 and WMP 11. Go here http://forums.support.roxio.com/index.php?showforum=39 for more info.

Good luck



I have had no problems with that but now something else has cropped up that I suspect has to do with the 7.5 reinstall. I HAVE LOST MY D DRIVE. All of a sudden, after re-installing 7.5 and using my CD-ROM drive to do so, I have now lost it. My Dell Inspiron 9300 laptop is not recognizing the drive.... Will have to research what to do... Any thoughts would be appreciated.

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#6 User is offline   grandpabruce 

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Posted 13 January 2010 - 12:26 PM

QUOTE (foreverwhiteroses @ Jan 13 2010, 01:23 PM) <{POST_SNAPBACK}>
I have had no problems with that but now something else has cropped up that I suspect has to do with the 7.5 reinstall. I HAVE LOST MY D DRIVE. All of a sudden, after re-installing 7.5 and using my CD-ROM drive to do so, I have now lost it. My Dell Inspiron 9300 laptop is not recognizing the drive.... Will have to research what to do... Any thoughts would be appreciated.


Download, and install the PX engine, here:

http://images.roxio.com/en/support/pxengine3_00_58a.zip
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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#7 User is offline   foreverwhiteroses 

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Posted 13 January 2010 - 01:33 PM

QUOTE (grandpabruce @ Jan 13 2010, 09:26 PM) <{POST_SNAPBACK}>
Download, and install the PX engine, here:

http://images.roxio.com/en/support/pxengine3_00_58a.zip


Have no idea what I would have done without the help found here.... THANKS! Don't know how I as John Q would have ever known that was necessary or where to go to find it..... Thanks again.... Lost CD-ROM drive now found again and working fine!!!
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#8 User is offline   grandpabruce 

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Posted 13 January 2010 - 02:19 PM

QUOTE (foreverwhiteroses @ Jan 13 2010, 03:33 PM) <{POST_SNAPBACK}>
Have no idea what I would have done without the help found here.... THANKS! Don't know how I as John Q would have ever known that was necessary or where to go to find it..... Thanks again.... Lost CD-ROM drive now found again and working fine!!!


You're welcome. The missing CD-ROM problem is actually a problem with MS, and their operating systems. They have some KB articles on it, also.

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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