[zzz1372]

Roxio support site says that Live Chat is available "when I exhaust all other avenues." I've been through all the knowledge base documents and no where can I seem to "exhaust my avenues" to get to live chat. How do I get to Live Chat?

Second, when I try to open a trouble ticket, I get thrown back to the a list of possible problems to my issue. I can check "No" to "Did this solve the problem," leave "feedback," but it doesn't open a trouble ticket. How do I open a trouble ticket in this support system?

So I called Roxio's 877 number. I began to tell the person at the other end of the line what I was after and I got disconnected.

These issues are just not from today. This site has been terrible for support for at least 2 years. I just am now complaining to the general community since this is the only way I can seem to get a comment/question/answer.

Rob

[d_deweywright]

Okay... so with that out of your system, tell us fellow users what troubles you're having, with what version of which program, on what platform, and we'll see if we can help out.

[Larry]

You can find the Live Chat on the following Creator 2010 page. Keep in mind, it only shows up when it's available [during reg business hours]. Something like 9am - 5pm [not sure if it's et or pt].

http://www.roxio.com/enu/support/c2010/contact.html

You also didn't mention which product you have. If it's an older "no longer supported" one, EMC 9 for example, then you may not be able to use their support chat system.

[grandpabruce]

Okay... so with that out of your system, tell us fellow users what troubles you're having, with what version of which program, on what platform, and we'll see if we can help out.

My guess is, you aren't going to want any questions.

http://forums.support.roxio.com/index.php?...mp;#entry311161