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media selector not responding


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#1 ministerbill

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Posted 18 January 2010 - 07:01 AM

When I open the sound editor and select add audio - the media selector is unresponsive.  re-boot does not help  mad.gif

#2 sknis

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Posted 18 January 2010 - 09:04 AM

QUOTE (ministerbill @ Jan 18 2010, 09:01 AM) <{POST_SNAPBACK}>
When I open the sound editor and select add audio - the media selector is unresponsive.  re-boot does not help  mad.gif


Let's try to trouble shoot.  try opening Sound Editor from the Windows - Start - Programs, - Creator 2010 = Applications. Does it work there?

Does Media Selector open?  What do you mean that it is unresponsive?  Is there nothing in the windows in either the My Media or Folders options?  

Try selecting the folders and navigate to the music you want.  Please come back and answer the questions and if the suggestions work.


PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#3 ministerbill

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Posted 18 January 2010 - 09:53 AM

QUOTE (sknis @ Jan 18 2010, 09:04 AM) <{POST_SNAPBACK}>
Let's try to trouble shoot.  try opening Sound Editor from the Windows - Start - Programs, - Creator 2010 = Applications. Does it work there?

DOES NOT WORK THERE.

Does Media Selector open?  What do you mean that it is unresponsive?  Is there nothing in the windows in either the My Media or Folders options?  MEDIA SELECTOR DOES OPEN BUT NOTHING IS IN THE window. THE WINDOW BAR GOES TO "MEDIA SELECTOR IS UNRESPONSIVE"

Try selecting the folders and navigate to the music you want.  Please come back and answer the questions and if the suggestions work.  CANNOT SELECT THE FOLDERS BECAUSE WINDOW IS UNRESPONSIVE.

THANKS FOR YOUR HELP.   ROXIO SUPPORT IS NOT VERY MUCH HELP!  ANYTHING ELSE APPRECIATED.



#4 sknis

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Posted 18 January 2010 - 10:05 AM

Do this then do a repair on the program via Windows "Add or remove programs"
PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#5 rich86

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Posted 17 April 2010 - 09:32 PM

I'm having the same problem - any module that connects to media selector immediately dumps the program into "not responding" mode.  Uninstall, updates, reinstalls, etc. have not resolved anything.  Windows 7/64bit, Creator 2010/sp2, fairly new Asus m'board + amd quadcore processor with plenty of memory, etc
QUOTE (sknis @ Jan 18 2010, 11:05 AM) <{POST_SNAPBACK}>
Do this then do a repair on the program via Windows "Add or remove programs"

Currently running Creator 2012 Pro under Windows 7 Pro/64 on a home-built AMD Phenom II Quad processor tower.

#6 sknis

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Posted 18 April 2010 - 06:38 AM

Open Windows Task manager and go to the services tab.  Are these running or not?  If you click on them and start them, does the application start working?

Edited by sknis, 18 April 2010 - 06:38 AM.

PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#7 rich86

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Posted 18 April 2010 - 08:50 AM

QUOTE (sknis @ Apr 18 2010, 07:38 AM) <{POST_SNAPBACK}>
Open Windows Task manager and go to the services tab.  Are these running or not?  If you click on them and start them, does the application start working?


In my system, it looks just like what you posted - the system will not permit starting the "stopped" service (RoxWatch12).
Is this related to an initial install option of some sort?  I've installed a couple of times - and pretty much let it install everything.

In another thread, someone who sounded like they were having similar problems with Media Selector in a Vista system and installed a newer version of MSXML4 that sounds like it corrected the problem.  I can't find any such update for Windows 7/64 however.  Is that related somehow?

Also, cdanteek has reported elsewhere that Media Selector can go into "not responding" mode if it is pointing at an empty drive or a drive with blank media in it.  I got mine working again by putting some music CDs in all my optical drives - then Media Selector launches and remains functional.

Edited by rich86, 18 April 2010 - 09:30 AM.

Currently running Creator 2012 Pro under Windows 7 Pro/64 on a home-built AMD Phenom II Quad processor tower.

#8 sknis

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Posted 19 April 2010 - 07:33 AM

QUOTE (rich86 @ Apr 18 2010, 11:50 AM) <{POST_SNAPBACK}>
In my system, it looks just like what you posted - the system will not permit starting the "stopped" service (RoxWatch12).
Is this related to an initial install option of some sort?  I've installed a couple of times - and pretty much let it install everything.

In another thread, someone who sounded like they were having similar problems with Media Selector in a Vista system and installed a newer version of MSXML4 that sounds like it corrected the problem.  I can't find any such update for Windows 7/64 however.  Is that related somehow?

Also, cdanteek has reported elsewhere that Media Selector can go into "not responding" mode if it is pointing at an empty drive or a drive with blank media in it.  I got mine working again by putting some music CDs in all my optical drives - then Media Selector launches and remains functional.


Great; I guess you just had to kick start it !
PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.




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