5 replies to this topic

[versechorusjvh]

I've recently upgraded 12 Intel Macs to run Toast 10.0.5.  These are brand new Mac Pros with their OEM optical drives.  

Ever since we've been on 10.0.5, we get the following errors:

1) The most annoying one that doesn't seem to affect anything is the "unsupported format and could not be added" error, which doesn't make any sense to me because it seems like Toast is trying to add the .disc file as an audio file into your session?  Anybody else experiencing this?  

2) Often times Toast will randomly delete the last 3 or 4 tracks from a session for no reason, so you open up a Toast session and it is the same as when you saved it, minus the last 3 tracks.  What gives?

3) Sometimes Toast will randomly stop putting the CD-Text on the tracks of the CD, but not give you any notification that anything wrong is happening, so you're not aware that you have missing CD text until you actually go check it on another machine or capable disc player.

4) Finally, the clicks and pops.  10% of the time we'll get random clicks and pops between tracks, or at the very end of the disc.  This doesn't seem to happen as much anymore with 10.0.5 (thank god, I would be happy about it except for the fact that 10.0.5 has introduced a whole new slew of problems (the 3 mentioned above) with this new version.

I have put in support tickets but always get the same automated response, either 1) something telling me that I shouldn't have that many copies of toast and questioning the legality (yes, they are all legal and my company owns the serial numbers to all of them, i simply only register one copy so I don't have to get 12 emails from Roxio every time they decide to spam me) or 2) an automated response telling me to reinstall toast, which I have already tried on more than one occasion.

This is a huge nightmare and is causing an unbelievable amount of wasted time, not to mention wasted media.  I must say that it is really surprising that 'industry standard' software like this would be so unstable.  

HELP!!!!

Justin

[tsantee]

Maybe it will help if you use the Feedback link in Toast Help to get Roxio's attention. Some of what you've mentioned is new to me. There are many problems Roxio is having with Toast since they tried to make it compatible with OS 10.6.

You mention these are new MacPro's and you're using built-in drives. Check the appropriate forum at discussions.apple.com to learn if others are having troubles with that model drive. There is a problem with firmware for the GA11N slot-loaded drive in new iMacs that's driving some Toast-users crazy. If you have an external drive available it will be good to know if the problems are related to the OEM drive.

If you describe more specifically which Toast window you're using and the steps you're taking (along with the file format) I can do some checking to see if I get the same result. Have you tested with an earlier version of Toast 10 to see if that works for the kind of project you're making?

[versechorusjvh]

None of these computers are running Snow Leopard yet, so its 10.5 all around so that can't possibly be the problem.

These are .wav files, I'm using the "Audio CD" window and dragging my tracks in to it.  

Believe me, I have been searching Apple's forums for a while now but nobody seems to have the same problems as me.  I'm fairly certain it is not a hardware issue as previous versions of Toast didn't seem to error as much.  

I have been in touch with Roxio a bit as stated, and it doesn't seem to get me anywhere, but I will continue to send feedback and support requests.  

Justin

[pruthe]

As tsantee suggested, might also be worth trying Toast 10.0.4 version on one of your macs to see how that works. It is on download pages. I'm on MacOS 10.6 and am using Toast 10.0.4 to avoid at least problem #1 of 10.0.5. You should rename Toast 10.0.5 folder to something else before installing 10.0.4. That will give you 2 versions of Toast to compare. Good luck.

[holysmoker7]

I have an older Mac Pro, 10.6.2 Snow Leopard, and Toast 10.0.5. I can confirm the problem in #1 . I have the same problem. I have not yet tried going back to 10.0.4 in Toast. What I have done is - when I get that unsupported file format message - and my files are aif's - I just go ahead and enter track titles and disk info and burn the master disk.

I thought that the unsupported file format message was due to the audio program creating " .ovw" files for itself in the same folder with the aif files, and this version of Toast seemed to lose its brain on figuring out that these were not to be burned anyway. This latest version of Toast is not professional IMHO. Way too many problems and glitches.

[versechorusjvh]

Good, I'm glad someone else can confirm that.  When I get that message it is trying to pull in the .disc file that I just opened...  In other words, say I have a disc with 20 tracks in a folder, and the .disc file for the session that uses those 20 tracks in that folder, it tries to pull the .disc session into the .disc session.  Which really makes no sense whatsoever.

I really hope Roxio realizes that a large majority of their customers are using these products in professional settings and find these kind of bugs to be unacceptable.  If it has not been thoroughly tested and checked back and forth for simple errors like this (which seem like they would be immediately obvious after just a small amount of testing) it should NOT be released.  A paying customer should not have to go through the trouble of MANUALLY DOWNGRADING when the software itself suggests "a new version is available, update now?"

This will be a serious pain also because I have to roll back to 10.0.4 on 12 computers, not just one.  Are you listening, Roxio???

I will try 10.0.4 when I get the time.  What a pile of fail.  Anybody have any other software they've switched to from Toast?