6 replies to this topic

[nanmatt]

A new user in desperate need of help!

When I import photos into Videowave or MyDVD, they show in the project editor thumbnail screens but not in the preview window. If I play the preview, it plays any added sounds but does not show pictures.

I'm so new at this I don't even understand how to use the support pages. There is no information from Roxann on this problem - the most frequent error message is 80040273

FYI - as a reasonably good PowerPoint user, I do understand how this is supposed to work, it just isn't happening. (I'm trying to get this up and running so when I do slideshows for special events I can give them to people as playable DVDs since too many of them can't seem to get the PPS running properly.

Many thanks to anyone who can help me out.

NanMatt

[sknis]

Since you are a new user and don't have much background (forget what you know about PP), viewing the very basic tutorial may be of some help.  Also the on line manual.  

Once you have viewed the tutorials, come back and post any questions you have.

Please post your computer specs; it may not be sufficient for this program.  Do you have a video card or do you have video chips?

nanmatt, on Jun 12 2006, 12:15 PM, said:

A new user in desperate need of help!

When I import photos into Videowave or MyDVD, they show in the project editor thumbnail screens but not in the preview window. If I play the preview, it plays any added sounds but does not show pictures.

I'm so new at this I don't even understand how to use the support pages. There is no information from Roxann on this problem - the most frequent error message is 80040273

FYI - as a reasonably good PowerPoint user, I do understand how this is supposed to work, it just isn't happening. (I'm trying to get this up and running so when I do slideshows for special events I can give them to people as playable DVDs since too many of them can't seem to get the PPS running properly.

Many thanks to anyone who can help me out.

NanMatt

[nanmatt]

sknis, on Jun 12 2006, 09:23 AM, said:

Since you are a new user and don't have much background (forget what you know about PP), viewing the very basic tutorial may be of some help.  Also the on line manual.  

Once you have viewed the tutorials, come back and post any questions you have.

Please post your computer specs; it may not be sufficient for this program.  Do you have a video card or do you have video chips?

I have to apologize - I'm not sure what information you need me to send - I know I have at least 28 megs of free space, 64 RAM, and the graphics is S3 graphics, savage 4.

as for the tutorial video I DID review it, which is why I know I'm doing the right thing when I import the pictures to VideoWave. In the tutorial, the imported picture shows in the preview screen. In my case, the imported picture shows in the project manager square (just like in the tutorial) but the preview screen remains all black. When I import, I see what looks like a movement or flash behind the preview screen (more than once if I import more than one photo) but the big black screen remains black.

[georgedolan]

nanmatt, on Jun 12 2006, 09:49 AM, said:

I have to apologize - I'm not sure what information you need me to send - I know I have at least 28 megs of free space, 64 RAM, and the graphics is S3 graphics, savage 4.

as for the tutorial video I DID review it, which is why I know I'm doing the right thing when I import the pictures to VideoWave. In the tutorial, the imported picture shows in the preview screen. In my case, the imported picture shows in the project manager square (just like in the tutorial) but the preview screen remains all black. When I import, I see what looks like a movement or flash behind the preview screen (more than once if I import more than one photo) but the big black screen remains black.

don't think you have enough RAM
need min of 256mb
I had the same problem
so I put in 512mb
but now I have new problems
but it does preview

[sknis]

Look at my signature and post the same type of information.  You can get most of it by downloading "Belarc Adviser" and running it.





I'm going to guess that your computer does not meet the necessary system requirements for this product especially the video.  Savage is now ATI and it is doubtful that you can run DirectX 9© which you need.  I'm guessing that you have Windows 2000 or that you are looking at the wrong place for the amount of memory (that's my guess) unless you computer is very old.  

If you bought it recently and locally, take it back; if you downloaded it, contact Roxio to see if you can get EMC 7.  Depending on your current computer, it may be cheaper to replace it than to upgrade it to run this
program.  


Minimum System Requirements:

• Microsoft® Windows XP Home/Pro/MCE (Service Pack 2) Windows XP Pro x64 Edition*, or Windows 2000 (Service Pack 4 or later)
  
• For burning music and data discs:
  • 500 MHz Intel® Pentium III or equivalent; 128 MB RAM
• For DVD, slideshow or video authoring:
  • 1.2 GHz Intel® Pentium III or equivalent; 256 MB RAM
• For real-time MPEG-2 capture and burning:
  • 1.6 GHz Intel® Pentium 4 or equivalent
• 1 GB of free hard disk space for typical installation of all components
  
• 1 GB of free hard disk space for every 5 minutes of video for video capture
  
• Up to 9 GB of free hard disk space for copying DVDVideo* discs
  
• 1024x768, 16-bit color graphics card. 24-bit or 32-bit true color recommended
  
• DirectX 9 or higher compatible graphics card
  
• QuickTime 6.4 or greater for playback of m4a files
  
• CD-ROM compatible drive
  
• Windows Media Player 7.1 or higher and Microsoft Internet Explorer 5.01 or higher

*Not compatible with BackUp MyPC


Optional:

• For burning: multimedia compliant CD or DVD Recordable drive
  
• For audio: 16-bit Windows compatible sound card and speakers
  
• Internet connection required for registration, product updates, sharing or downloading content, emailing and CDDB support (to retrieve CD artist, album and track information). Any charges incurred are the responsibility of the user
  
• For video capture: OHCI compliant IEEE 1394 FireWire card (for use with DV camera) or video capture device
  
• Floppy disk drive required for disaster recovery

nanmatt, on Jun 12 2006, 12:49 PM, said:

I have to apologize - I'm not sure what information you need me to send - I know I have at least 28 megs of free space, 64 RAM, and the graphics is S3 graphics, savage 4.
as for the tutorial video I DID review it, which is why I know I'm doing the right thing when I import the pictures to VideoWave. In the tutorial, the imported picture shows in the preview screen. In my case, the imported picture shows in the project manager square (just like in the tutorial) but the preview screen remains all black. When I import, I see what looks like a movement or flash behind the preview screen (more than once if I import more than one photo) but the big black screen remains black.

[nanmatt]

sknis, on Jun 12 2006, 11:04 AM, said:

Look at my signature and post the same type of information.  You can get most of it by downloading "Belarc Adviser" and running it.


I'm going to guess that your computer does not meet the necessary system requirements for this product especially the video.  Savage is now ATI and it is doubtful that you can run DirectX 9© which you need.  I'm guessing that you have Windows 2000 or that you are looking at the wrong place for the amount of memory (that's my guess) unless you computer is very old.  

If you bought it recently and locally, take it back; if you downloaded it, contact Roxio to see if you can get EMC 7.  Depending on your current computer, it may be cheaper to replace it than to upgrade it to run this
program.  
Minimum System Requirements:

• Microsoft® Windows XP Home/Pro/MCE (Service Pack 2) Windows XP Pro x64 Edition*, or Windows 2000 (Service Pack 4 or later)
  
• For burning music and data discs:
  • 500 MHz Intel® Pentium III or equivalent; 128 MB RAM
• For DVD, slideshow or video authoring:
  • 1.2 GHz Intel® Pentium III or equivalent; 256 MB RAM
• For real-time MPEG-2 capture and burning:
  • 1.6 GHz Intel® Pentium 4 or equivalent
• 1 GB of free hard disk space for typical installation of all components
  
• 1 GB of free hard disk space for every 5 minutes of video for video capture
  
• Up to 9 GB of free hard disk space for copying DVDVideo* discs
  
• 1024x768, 16-bit color graphics card. 24-bit or 32-bit true color recommended
  
• DirectX 9 or higher compatible graphics card
  
• QuickTime 6.4 or greater for playback of m4a files
  
• CD-ROM compatible drive
  
• Windows Media Player 7.1 or higher and Microsoft Internet Explorer 5.01 or higher

*Not compatible with BackUp MyPC


Optional:

• For burning: multimedia compliant CD or DVD Recordable drive
  
• For audio: 16-bit Windows compatible sound card and speakers
  
• Internet connection required for registration, product updates, sharing or downloading content, emailing and CDDB support (to retrieve CD artist, album and track information). Any charges incurred are the responsibility of the user
  
• For video capture: OHCI compliant IEEE 1394 FireWire card (for use with DV camera) or video capture device
  
• Floppy disk drive required for disaster recovery

As far as I can tell, I have all the necessary requirements -
I have an AMD Duron Processor running at 751 MHz
I have 640 MB of ram (I slipped a digit in my last)
I'm running windows XP Pro with service pack 2
I expect you're right that the graphics card is wrong and I'm have trouble finding out anything about it, but DirectX is part of my start menu and I can certainly play DVDs on my computer. I also can manipulate large photo files and literally zoom around huge powerpoints without stalling anything.
I will try to run the download you suggested and get back - this may take some time because I live in the country and high-speed is unavailable.
I CAN likely take back my purchase as it came from staples.
This might be a dumb question but is it possible my installation software was faulty?

[sknis]

nanmatt, on Jun 12 2006, 02:36 PM, said:

As far as I can tell, I have all the necessary requirements -
I have an AMD Duron Processor running at 751 MHz
I have 640 MB of ram (I slipped a digit in my last)
I'm running windows XP Pro with service pack 2
I expect you're right that the graphics card is wrong and I'm have trouble finding out anything about it, but DirectX is part of my start menu and I can certainly play DVDs on my computer. I also can manipulate large photo files and literally zoom around huge powerpoints without stalling anything.
I will try to run the download you suggested and get back - this may take some time because I live in the country and high-speed is unavailable.
I CAN likely take back my purchase as it came from staples.
This might be a dumb question but is it possible my installation software was faulty?

You might be able to use your computer but if it does work it will be very slow.  See if you can exchange the Version 8 for Version 7.  With your computer, you will be much happier.  Make sure it is DirectX 9© that you have installed.

re: Install Probably not but what have you got to lose.  You might try a Windows/Control Panel//Add remove Programs/Repair.  Have your disc available.