16 replies to this topic

[LilyIsland]

Hi there,

I upgraded to Toast 10.0.6 the other day and now whenever I try to burn Blu-ray onto a DVD it stops at 13% with the message:

"Could not record the disc because there is a problem with the source material

Result Code = -18771"

Any ideas why this could be?  The file was fine before the upgrade and have tried others but same message appears...

[firenhancer]

What happens if you tried saving it to a disc image instead of burning it to a disc?

[kevinmon]

Hi there,

I upgraded to Toast 10.0.6 the other day and now whenever I try to burn Blu-ray onto a DVD it stops at 13% with the message:

"Could not record the disc because there is a problem with the source material

Result Code = -18771"

Any ideas why this could be?  The file was fine before the upgrade and have tried others but same message appears...

I have the exact same problem.  I just bought Toast 10 and downloaded 10.0 and made an AVCHD disc to play on a Bluray player.
It worked fine with 10.0.  I then upgraded to 10.6 and every time it fails in the encoding with the messege "Could not record the disc because there is a problem with the source material".  This has nothing to do with media so disc image does not apply.  The problem happens in the encoding stage
before an image or disc is made. I went back to 10.0 and everything works fine, at least this problem does not happen.  This is on both a Mac Pro 8 Processor and a MacBook Pro, both running 10.6.2.  Is it possible to download 10.5?  Being at 10.0 I assume there are some bug fixes that I
would benefit from but I can't use 10.6

[firenhancer]

I have the exact same problem.  I just bought Toast 10 and downloaded 10.0 and made an AVCHD disc to play on a Bluray player.
It worked fine with 10.0.  I then upgraded to 10.6 and every time it fails in the encoding with the messege "Could not record the disc because there is a problem with the source material".  This has nothing to do with media so disc image does not apply.  The problem happens in the encoding stage
before an image or disc is made. I went back to 10.0 and everything works fine, at least this problem does not happen.  This is on both a Mac Pro 8 Processor and a MacBook Pro, both running 10.6.2.  Is it possible to download 10.5?  Being at 10.0 I assume there are some bug fixes that I
would benefit from but I can't use 10.6

Try 10.0.5

[kevinmon]

Try 10.0.5

I would love to try 10.5. Send me a link.
It is not available on the Roxio support
site. I called tech support to try and get
it but that did not work. The only option
for me now is 10.0. They should have
previous versions available to download
but they don't.

[firenhancer]

I would love to try 10.5. Send me a link.
It is not available on the Roxio support
site. I called tech support to try and get
it but that did not work. The only option
for me now is 10.0. They should have
previous versions available to download
but they don't.

Click on 10.0.5 in the above post.

[ComPH]

I cannot burn BD on DVD with the same error since 10.0.2. that is the case for many, many people, based on what I can read on the forums. I am convinced that it is a design problem well known to Roxio. Luckily I kept that version. Of course it doesn't handle chapters correctly, but at least it doesn't crash. I tried all the saves, and mixings, and advices form this forum, none work for me. Everything only works if the streams are rendered by 10.0.2. BD on BD with the very same files work just fine. All went down with 10.0.3. I kept all the versions active, just in case. I have OS and everything else always up to date on Intel based iMac. I depend on the computer and never put rogue garbage on it. Contacting tech support only led to frustration by typing to polite offshore guy who asked silly questions out of a playbook and asked me to do wasteful things. It tested my patience too much. I resigned myself to just accept what I have and not expect any real support or understanding from Roxio. Just an advice, never discard an upgrade from them, it may not be upgrade at all. If you are fluent with computers, the "customer service" cannot help you.

[kevinmon]

Click on 10.0.5 in the above post.

Thanks!  I was on my iPhone when I wrote my previous reply and was unable to access
the link but I am getting it now.

KM

[Renanad]

For me it's the same probleme with 10.0.6 or 10.0.5
Do you have a direct link for 10.0.4 version ?
Thanks

Edited by Renanad, 26 February 2010 - 07:26 AM.

[djdaveyj]

Just jumping in and confirming that I have the same problem. 10.0.6 busted my blu-ray to dvd workflow. Thanks for posting the downgraded version link. Will try it first thing tomorrow.

Hoping Roxio will troubleshoot and confirm or patch.

thanks

[daveb2]

I was getting the error 18771 when encoding a 36Gb, 32 minute Quicktime movie exported from FCE into AVCHD on DVD or to a disk image. This started for me with Toast 10.04 and the update to 10.06 did not correct the problem. I also read on an Apple forum that reverting to an earlier version allowed the same source file to work and am happy to say that 10.01 did the trick. I'll try 10.02 next.

[jupasa]

I have the same problem.

Juha

[Spacer]

Me as well. 10.05 mysteriously stopped working, and 10.06 is no better. #$^@ it! And I have no access to any versions earlier than 10.05 :-(

[pupdocdiver]

What happens if you tried saving it to a disc image instead of burning it to a disc?

I get the same error message when I try to encode QT HDV movies created in FCP 7.0.1 whether I try to burn a disc or create a disc image.  this behavior has occurred begining with Toast 10.0.3 and persists through 10.0.6.

[ptat]

I get the same error message when I try to encode QT HDV movies created in FCP 7.0.1 whether I try to burn a disc or create a disc image.  this behavior has occurred begining with Toast 10.0.3 and persists through 10.0.6.

While everyone has moved to the new thread Error-18771, thought I'd point out that the same error occurred to me using 10.0.1 with the HD/BD plugin.

[John G]

"ERROR: Result Code -18771 " 10.6 MPEG-4 AVC will not work remade the movie still will not work 3 days of redo no luck.  It worked in 10.5 :-(

[ptat]

"ERROR: Result Code -18771 " 10.6 MPEG-4 AVC will not work remade the movie still will not work 3 days of redo no luck.  It worked in 10.5 :-(

I've tried 10.0.1,.5, .6, .6a. Think it's related to video in MPEG-4/AVC incompatibility (H.264/AVC) with all Toast 10s.  I've tried different Mac OSX as well. Any opinions about this?