2 replies to this topic

[lenntoast]

I recently upgraded to Toast 10, and installed the 10.0.6 update. I was going to try using the CD Spin Doctor Audio Capture feature in Toast 10 for the first time, but when installation of CD Spin Doctor got to audio capture support, it failed. As a result, I have CD Spin Doctor installed, but without the ability to capture audio.

I have opened a support ticket, but have typically had horrible luck with Roxio's technical support, so I'm wondering if anyone here has run into this same problem and can suggest steps I might try to help solve the problem.

I'm using Toast 10.0.6 on an iMac G5 with 2 GB RAM and Leopard 10.5.8.

thanks in advance,
Kevin

[tsantee]

Go to your System>Library>Extensions folder and delete the CDSDAudioCaptureSuppoort.kext file if it is present. Then go to your User>Library>Preferences folder and delete the com.roxio.CDSpinDoctor6.plist file. Relaunch Spin Doctor and try again to install the audio capture support.

[jonatsonic]

Hi Lenn -

I checked up on your tickets that you submitted last night to make sure that our Customer Care team had handled your issue with courtesy and expertise, as well as your previous ticket from 2006.

Your new tickets have not been responded to yet, but should be answered very soon.

Thanks,

Jon