25 replies to this topic

[Borntodubb]

Does ANYONE know how to stop my MacBook Pro from crashing?  None of the tech's at Roxio can help!  Macbook Pro: 2.53GHz Intel Core 2 Duo, 4GB memory, Mac OSX 10.6.2, Toast 10.0.6.  I'm trying to burn a DVD with a .mov file made with Avid Media Composer 4.0.  It works fine with iDVD, but toast will crash the Mac!  Just did a reinstall of Toast.

[firenhancer]

Try deleting Toast prefs and plist file and see if that helps.

[tsantee]

The only things I'm aware of that cause Toast to crash are the presence of any xvid codec in a QuickTime folder or a corrupted audio file. What are the specs of the video created with Avid?

[leshooper]

Does ANYONE know how to stop my MacBook Pro from crashing?  None of the tech's at Roxio can help!  Macbook Pro: 2.53GHz Intel Core 2 Duo, 4GB memory, Mac OSX 10.6.2, Toast 10.0.6.  I'm trying to burn a DVD with a .mov file made with Avid Media Composer 4.0.  It works fine with iDVD, but toast will crash the Mac!  Just did a reinstall of Toast.

I am getting the same thing - Apple said to contact 3rd party for the issue.
My computer doesn't crash but just the program (Toast Titanium 10.0.6) only after
the disc has been burned!

Still looking
Les Hooper

Edited by leshooper, 03 March 2010 - 12:52 PM.

[tsantee]

I am getting the same thing - Apple said to contact 3rd party for the issue.
My computer doesn't crash but just the program (Toast Titanium 10.0.6) only after
the disc has been burned!

Still looking
Les Hooper

Need more information in order to troubleshoot this. What Mac do you have? Which version OS X? What are the steps that lead up to Toast crashing? If this involves a video or audio file please provide the specs for that file.

[BayBrian]

Need more information in order to troubleshoot this. What Mac do you have? Which version OS X? What are the steps that lead up to Toast crashing? If this involves a video or audio file please provide the specs for that file.

I have the same issue. I loaded Toast today and the program crashes every time I try to convert a video TS file to the Apple TV format H264. I started with a physical upgrade copy of Toast 10 Pro. When I installed it I got a notice that an upgrade was available. I downloaded and installed the upgrade. I had Toast 9, ( and used AppZapper to delete it after installing the Toast 10 Pro upgrade.) When I click across the options at the top of the Toast window and select "Convert" and "Video TS" and drag a video TS folder to the Toast window, Toast crashes. Once I got a message that said Toast quit because of an OS error (50) but usually after a force quit I get a notice that a report will be sent to Apple. I have a 17" MacBook Pro with a 2.6 GHz Intel Core 2 Duo processor. I have 4GB 667 MHz DDR2 SDRAM. I have OS 10.6.2 Snow Leopard with updates. A previous entry in this thread says that Roxio Tech Support hasn't been any help with a similar issue. Another post says to delete plist items. There's no indication if that does any good so I'll try it before I delete the current APP and start over. BayBrian

[BayBrian]

I have the same issue. I loaded Toast today and the program crashes every time I try to convert a video TS file to the Apple TV format H264. I started with a physical upgrade copy of Toast 10 Pro. When I installed it I got a notice that an upgrade was available. I downloaded and installed the upgrade. I had Toast 9, ( and used AppZapper to delete it after installing the Toast 10 Pro upgrade.) When I click across the options at the top of the Toast window and select "Convert" and "Video TS" and drag a video TS folder to the Toast window, Toast crashes. Once I got a message that said Toast quit because of an OS error (50) but usually after a force quit I get a notice that a report will be sent to Apple. I have a 17" MacBook Pro with a 2.6 GHz Intel Core 2 Duo processor. I have 4GB 667 MHz DDR2 SDRAM. I have OS 10.6.2 Snow Leopard with updates. A previous entry in this thread says that Roxio Tech Support hasn't been any help with a similar issue. Another post says to delete plist items. There's no indication if that does any good so I'll try it before I delete the current APP and start over. BayBrian

I worked on my Toast today. I tried deleting the plist from my library and got no result. I didn't bother trying the Preference file in the library. I tried making a disk image of the Video_TS file and importing that into iMovie for editing. iMovie wouldn't import the disk image. I think one of the responders in this thread is on to something when he states that an Xvid codec in Quicktime will make Toast crash. Every time I force quit Toast I find Quicktime is open. I had Quicktime Pro before I upgraded to OS 10.6. Sno lep comes with Quicktime 10 and parks the Quicktime Pro in the Applications folder. I suppose what I should do is make Toast crash again and determine which Quicktime is open and then check to see what's in the Quicktime. I've recently downloaded and installed an iMovie services bundle from the Automator download site. Among these services is a conversion application. I tinkering with Toast today I found everything else I tried to be functioning. Bay Brian

[tsantee]

I have the same issue. I loaded Toast today and the program crashes every time I try to convert a video TS file to the Apple TV format H264. I started with a physical upgrade copy of Toast 10 Pro. When I installed it I got a notice that an upgrade was available. I downloaded and installed the upgrade. I had Toast 9, ( and used AppZapper to delete it after installing the Toast 10 Pro upgrade.) When I click across the options at the top of the Toast window and select "Convert" and "Video TS" and drag a video TS folder to the Toast window, Toast crashes. Once I got a message that said Toast quit because of an OS error (50) but usually after a force quit I get a notice that a report will be sent to Apple. I have a 17" MacBook Pro with a 2.6 GHz Intel Core 2 Duo processor. I have 4GB 667 MHz DDR2 SDRAM. I have OS 10.6.2 Snow Leopard with updates. A previous entry in this thread says that Roxio Tech Support hasn't been any help with a similar issue. Another post says to delete plist items. There's no indication if that does any good so I'll try it before I delete the current APP and start over. BayBrian

I just went through these steps on my 15" MacBook Pro and all worked fine. My guess is there is something about that VIDEO_TS folder that is causing the crash. As a workaround and test try this: Choose Video Files as the format in the Convert window. Choose DVD with the top button of the Media Browser. Use the browser to select the title(s) you want to convert and add those to the Video window. When Toast is done extracting the video click the button to convert to AppleTV. Does this work?

[BayBrian]

I just went through these steps on my 15" MacBook Pro and all worked fine. My guess is there is something about that VIDEO_TS folder that is causing the crash. As a workaround and test try this: Choose Video Files as the format in the Convert window. Choose DVD with the top button of the Media Browser. Use the browser to select the title(s) you want to convert and add those to the Video window. When Toast is done extracting the video click the button to convert to AppleTV. Does this work?

Man, how'd you get so smart? I did what you said and found that with the addition of a couple of bits of information, you've solved my problem. The 2 items that took me a few minutes to figure out were these: when I opened the DVD section of the media browser there was something there before I made any selection. I clicked on the lower bar in the media browser and there was my DVD that contains the Video-TS file I want to convert. I selected it and dragged it's icon from the media browser window to the Toast converter window and watched the progress bar closely while Toast extracted the video. (You can never tell what might happen if you take your eyes off the screen) At that point I could have completed the conversion to H264 codec but I noticed a button that said "Edit" by my file's icon. I clicked it and found the means to name my file and select chapter markers. There also seems to be a way to edit out unwanted portions of the file before conversion. I haven't quite figured out how to work that yet. My primary purpose here is to be able to edit files I record from my TV. For example, I have 6 versions of The Nutcracker Ballet that I recorded in December from Ovation TV. That's a commercial station so I'd like to edit out the ads. I'd like to send the edited copies to a friend in Moscow who doesn't especially need to see the ads. The other pressing need I have is to correct the color on some old home video that I transferred to DVD. I'll have to put that into iMovie. Hey, since this forum works so well, I have an old Tangerine colored iMac DV, would anybody like to buy it?
Thanks Bay Brian

[tsantee]

There's a pinned topic at the top of the forum that links to some Toast tutorials. I'm pretty sure one of them explains the editor. You basically add a marker at an editing point and drag half of the marker where you want the edit to end. Repeat as necessary. This marks the portions you want to exclude. Choose Save before returning to Toast. The actual file isn't modified. You're just telling Toast which parts to skip.

[BayBrian]

There's a pinned topic at the top of the forum that links to some Toast tutorials. I'm pretty sure one of them explains the editor. You basically add a marker at an editing point and drag half of the marker where you want the edit to end. Repeat as necessary. This marks the portions you want to exclude. Choose Save before returning to Toast. The actual file isn't modified. You're just telling Toast which parts to skip.

I don't suppose you'd trade your Austin Healey for the iMac? Tangerine is in the same color family as the blue on the car. Thanks for directing me to the tutorials. Bay Brian

[tsantee]

I don't suppose you'd trade your Austin Healey for the iMac? Tangerine is in the same color family as the blue on the car. Thanks for directing me to the tutorials. Bay Brian

Oh yeah, I've always wanted one of those. (not exactly true). Technically, my Healey's colour (need to be British) is Florida Green. I once overheard someone pointing out my car to a friend "Did you see that blue Corvette?" Groan. My wife and I have owned this 1958 Healey since 1972 so you can guess i'm keeping it awhile longer.

[snowx11]

I'm running 10.6.2
Just loaded toast 10, updated to 10.6a
crashes at 99% when burning video and photos
will burn video only
when I make an image of video/photos it crashes at 99%
When I then attempt to open the image with toast it opens an audio file from itunes
Can't figure out why the conflict?
Anyone have similar issue(s)?


Thanks in advance!

[tsantee]

I'm running 10.6.2
Just loaded toast 10, updated to 10.6a
crashes at 99% when burning video and photos
will burn video only
when I make an image of video/photos it crashes at 99%
When I then attempt to open the image with toast it opens an audio file from itunes
Can't figure out why the conflict?
Anyone have similar issue(s)?


Thanks in advance!

Help me understand exactly what settings you are using. My sense is you are using the DVD video setting and adding videos as well as still images for a DVD slide show. The default is to "Add original photos" so the actual full-resolution photos are added to the DVD as data files and Toast also includes a slide show player for viewing those images on a computer.

Does the crash happen at 99% of the encoding or 99% of the writing of the disc or disc image?

As a test, uncheck the box to "Add original photos" and attempt to create a disc image.

I've had previous versions of Toast crash when trying to encode a specific photo in which the jpeg was corrupted. You also could test by removing a few photos that are at the end of the project to see if it might be a specific photo that's causing the crash.

[snowx11]

Help me understand exactly what settings you are using. My sense is you are using the DVD video setting and adding videos as well as still images for a DVD slide show. The default is to "Add original photos" so the actual full-resolution photos are added to the DVD as data files and Toast also includes a slide show player for viewing those images on a computer.

Does the crash happen at 99% of the encoding or 99% of the writing of the disc or disc image?

As a test, uncheck the box to "Add original photos" and attempt to create a disc image.

I've had previous versions of Toast crash when trying to encode a specific photo in which the jpeg was corrupted. You also could test by removing a few photos that are at the end of the project to see if it might be a specific photo that's causing the crash.

The crash occurs at 99% of the encoding
Yes I have it checked to add original images as I did in toast 7, I had no problems with "7"
I made the jump to "10" for the HD
I will attempt the burn with unchecking the add original images

Thanks for the assistance

[tsantee]

The crash occurs at 99% of the encoding
Yes I have it checked to add original images as I did in toast 7, I had no problems with "7"
I made the jump to "10" for the HD
I will attempt the burn with unchecking the add original images

Thanks for the assistance

Also do the test where you remove the last few images to see if one of them is the cause for the crash.

[leshooper]

I am getting the same thing - Apple said to contact 3rd party for the issue.
My computer doesn't crash but just the program (Toast Titanium 10.0.6) only after
the disc has been burned!

Still looking
Les Hooper

I forgot to mention that my issue has been happening with audio files (AIFF or SDII)
Les

[tsantee]

I forgot to mention that my issue has been happening with audio files (AIFF or SDII)
Les

I haven't heard of this one before. Am I correct in understanding that you are burning an audio CD and Toast crashes after the disc is successfully burned? What's supposed to happen at that point is a window should open asking if you want the mount or eject the disc. I'm guessing there is a communication issue between Toast and the drive when the disc finishes burning. Are you using the built in superdrive? How does Toast describe the drive at the bottom left of the Toast window?

[cchord59]

I have the same problem with toast crashing after it burns an audio cd.  dings to tell me that its finished, and then it crashes.

I'm running osx 10.6.2 on a quad core 2.66  I have a 3rd party burner that I installed last year.

In the bottom left of toast it says:
pioneer DVD-RW DVDR-115D

Edited by cchord59, 23 March 2010 - 10:08 AM.

[robinson_galera]

Please try this procedures if this may help....

Clean Install for Toast 10

a. Open a new finder
b. Find Toast 10 Titanium folder
c. Applications Folder
d. Drag the folder to the Trash
e. Go to Home / account user folder
f. Library then Application Support
g. Delete these following files :
BeLight Software
CDSpinDoctor
Mac2TiVo
Roxio
h. Go to Preferences
i. Delete these following files if existing
com.roxio.deepseasoftware.CDSpinDoctor.plist
com.roxio.hzsystems.CDSpinDoctor.plist
com.roxio.Streamer.plist
com.roxio.Toast.plist
com.tivo.desktop.plist
com.belightsoft.DiscCover2.plist
com.elgato.VideoPlayer.plist
Roxio Toast Prefs
j. Open Trash folder
k. Empty the trash.


For Toast 10 PRO

a. Open a new finder
b. Find Toast 10 Titanium folder
c. Applications Folder
d. Drag the folder to the Trash
e. Go to Home / account user folder
f. Library then Application Support
g. Delete these following files :
BeLight Software
Boinx
CDSpinDoctor
LightZone
Mac2TiVo
Roxio
h. Go to Preferences
i. Delete these following files if existing
com.roxio.deepseasoftware.CDSpinDoctor.plist
com.boinx.fotomagico.LSSharedFileList
com.boinx.fotomagico.plist
com.elgato.VideoPlayer.plist
com.lightcrafts.LightZone.plist
com.roxio.hzsystems.CDSpinDoctor.plist
com.roxio.Mac2Tivo.plist
com.roxio.restore.plist
com.roxio.Streamer.plist
com.roxio.Toast.plist
com.tivo.desktop.plist
com.belightsoft.DiscCover2.plist
com.elgato.VideoPlayer.plist
Roxio Toast Prefs
j. Open Trash folder
k. Empty the trash.

After doing the proper Clean Install. You may now reinstall again the Toast 10. Please let me know if there still some issues.

Many thanks,

Francis Lee