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outerbank

Roxio Creator 2009 Installation

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Since getting my computer repaired it has not been possible to open Roxio Creator from either the desktop shortcut or from Programs. Followed the instructions for a clean and complete uninstall of Creator 2009, and then reinstalled Creator 2009 from the following download files: FN56IA50R13_Creator2009_11.0.exe, and FP20FZ250SQAEMC11Content 7Lang.exe. I understand that the second file is optional. Still could not open Creator 2009. Then decided to carefully go through the files that are to be deleted under Step 5 in Complete Uninstall of Creator 2009, to determine if all could be accounted for on my computer after performing the reinstallation of Creator 2009. Found all of the files listed under Step 5 except for two that I believe may explain why I cannot open Creator 2009.

 

I right clicked on the Creator 2009 desktop shortcut and opened Properties. Wrote down the following:

 

Target: "C:\Program Files\Roxio Creator 2009\Roxio Central4\"

 

Start In: "C:\Program Files\Roxio Creator2009\Roxio Central4\"

 

These two files are missing. I also did a file search for these two files. Got an error message indicating that they are missing or on another computer. Are these the files that start Roxio Creator 2009?

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They are the ones that start My C2010...You seem to be missing (4\RoxioCentralFx.exe) at the end of your target. Are they in your folder?

 

Target, "C:\Program Files (x86)\Roxio 2010\Roxio Central 5\RoxioCentralFx.exe"

 

Start in, "C:\Program Files (x86)\Roxio 2010\Roxio Central 5\"

 

cd

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You ask, "Are they in your folder?" I have not been able to find it anywhere on my computer. Which folder are you referring to? Shouldn't the two files been downloaded onto the computer when I reinstalled Creator 2009?

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You ask, "Are they in your folder?" I have not been able to find it anywhere on my computer. Which folder are you referring to? Shouldn't the two files been downloaded onto the computer when I reinstalled Creator 2009?

 

 

Following this path you don't find them? C:\Program Files\Roxio 2009\Roxio Central 4\RoxioCentralFx.exe

 

If you have winzip- winrar, extract the two download files in two seperate folders you make on your hard drive and look for them..

 

cd

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Let me correct what I described in my initial post. First, I did find the file - C:\Documents and Settings\user name\Local Settings\Application Data\Roxio CentralFX. I thought I had checked to show hidden files, which I hadn't done. So the above file is on my computer.

 

On the matter of the properties for the shortcut, I also have to correct what I indicated. The correct is as follows:

 

Target: "C:\Program Files\Roxio Creator 2009\Roxio Central4\Roxio CentralFx.exe"

 

Start in: "C:\Program Files\Roxio Creator 2009\Roxio central4\"

 

So it appears that the target and start paths are consistent with what you have on your computer for C2010. Now I don't know what to do next since it seems that the reinstall added everything necessary to run Creator 2009. I suppose my next step is to go back to the tech that serviced my computer to determine if there is anything in the registry that is fouling up opening Creator 2009. By the way, all of the programs within Creator 2009 function correctly. That is, I can open VideoWave, MyDVD, etc. It is only the Creator home page that won't open.

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Finally found both files. I've found that the path must be absolutely correctly written. No spaces between names, or spaces between names or numbers. So I do have both files, which still leaves me in a quandry as to why I can't open Creator homepage.

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I have one last hope that someone can help me. I went to msconfig and then to the Services tab. I found the following Roxio related items stopped as stopped:

 

Roxio UPnP Renderer 11

Roxio UpnP Server 11

LiveShare Pzp Server 11

RoxioMedia DB 11

Roxio Hard Drive Watch

 

Is this the normal setting for these 5 items? Or, should they be Running?

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Hello Outerbank,

 

When none of the Roxio programs were running, all those services showed as Stopped. I have the default settings engaged.

 

However when I ran Creator 2009 Home from the desktop icon you referred to, RoxMediaDB11 showed as Running. I guess it started that service. Perhaps the other services you mentioned are started as needed, depending on what you're running.

 

post-208-1268023593.jpg

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Thanks for the response about whether the items in Services should be running or stopped. I came to the identical conclusion that these items most likely show they are running only if they are being used. My next two steps are (1) go back to the tech that recovered my computer from the BSOD and seek his help; (2) I've sent an e-mail to Roxio tech support seeking their help. It's obvious that the only portion of Creator 2009 that is not working is the homepage or opening window of Creator 2009. I guess its correct name may be Creator Central.

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I think that I've found the reason why Creator09 will not open. Went to Programs to open Media Manager. The Media Manager opening screen came up and then shortly after another window opened indicating that Creator 2009 was being configured. It began the configuration than stopped with the following message:

 

Error 1706. No valid source could be found for product Roxio Creator 2009. The Windows installer cannot continue.

 

Another window opened with the following:

 

C:\Docum~1\user name~1\Locals~1\temp~1\WZSE0.Tmp\EMC_110\RoxioCreator 2009.msi cannot be found. Verify that you have access to this location and try again, or try to find installation package 'Roxio Creator 2009.msi in a folder from which you can install the product Roxio Creator 2009.

 

Performed explorer search of the computer...did not find the msi file in question. I would have thought that this file would have been downloaded when reinstalling Creator09? Waiting for response from Roxio Tech Support.

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I think that I've found the reason why Creator09 will not open. Went to Programs to open Media Manager. The Media Manager opening screen came up and then shortly after another window opened indicating that Creator 2009 was being configured. It began the configuration than stopped with the following message:

 

Error 1706. No valid source could be found for product Roxio Creator 2009. The Windows installer cannot continue.

 

Another window opened with the following:

 

C:\Docum~1\user name~1\Locals~1\temp~1\WZSE0.Tmp\EMC_110\RoxioCreator 2009.msi cannot be found. Verify that you have access to this location and try again, or try to find installation package 'Roxio Creator 2009.msi in a folder from which you can install the product Roxio Creator 2009.

 

Performed explorer search of the computer...did not find the msi file in question. I would have thought that this file would have been downloaded when reinstalling Creator09? Waiting for response from Roxio Tech Support.

 

I believe you should consider a Windows repair.

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I think that I've found the reason why Creator09 will not open. Went to Programs to open Media Manager. The Media Manager opening screen came up and then shortly after another window opened indicating that Creator 2009 was being configured. It began the configuration than stopped with the following message:

 

Error 1706. No valid source could be found for product Roxio Creator 2009. The Windows installer cannot continue.

 

Another window opened with the following:

 

C:\Docum~1\user name~1\Locals~1\temp~1\WZSE0.Tmp\EMC_110\RoxioCreator 2009.msi cannot be found. Verify that you have access to this location and try again, or try to find installation package 'Roxio Creator 2009.msi in a folder from which you can install the product Roxio Creator 2009.

 

Performed explorer search of the computer...did not find the msi file in question. I would have thought that this file would have been downloaded when reinstalling Creator09? Waiting for response from Roxio Tech Support.

 

Have you unzipped the C2009 program exe file and tried setup from there?

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Well I downloaded and installed Creator 2009 again. This time I watched most of the download as it progressed and I did see the msi files being downloaded. However, they still do not appear on my computer. One thing that did occur the setup phase. An error notice appeared at the bottom of the .net Framework window during installation of Microsoft Net v3.5". Closed out of this window. The next window to open was installing Directx 9 Runtime, which seemed to complete. Then came installing Roxio Creator 2009. After this finished the computer shut down and restarted. Could the error at .net framework be the source of not being able to open Creator 2009?

 

What do you mean, time to rework Windows? It was just reinstalled. When I downloaded Creator 2009 this last time I just clicked on Run. It unzipped the file from Run.

Edited by outerbank

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I'm beginning a new thread on this subject because the other one was going nowhere.

 

Finally found a thread on this forum that is nearly indentical to my problem. As usual, there was more than one opinion on how to solve the problem. I refer to a posting that began Sept. 30, 2008. The individual reported the following after uninstalling/reinstalling Roxio Creator 2009: "When I try to launch the program I get an error that says...Roxio Creator has encountered a problem and needs to close. We are sorry for the inconvenience."

 

The recommendations for resolving this problem include:

 

Post#1 Uninstall .NET Framework 3.5 SP1 and only install .NET Framework 3.5.

 

Post #7 indicates that there is a problem with a .dll that was caused by MS when they released a patch for dotNET 3.5 (???) that took out the needed .dll. The cure recommended is, "Uninstall dotNET 3.5 completely as well as dotNET 2 Sevice Pack (both SP1 and the original and then let 2009 install its version.

 

Post#8 states that the "Clean installation is not the solution for this problem." Continuing, "The problem is the 2009 version requires .NET 3.0 SP1 and .NET 3.5 (not .NET 3.5 SP1). Going on....

 

"1.1 Ininstall .NET 3.5 (any service pack);

1.2 Uninstall .NET 3.0 (any service pack); and

2.1 Install .NET 3.0, followed by 2.2 Install .NET 3.0 SP1; and finally

2.3 Install .NET 3.5, then restart the computer.

 

What is confounding is that my computer has all of the .NET versions, and Creator 2009 worked successfully until my computer crashed. It was downloaded from the Roxio online store with no problems. Creator central opened with no problem. But now it is impossible to launch Creator central. This is just crazy.

 

With so many different recommendations for solving the problem, is it any wonder that users of this software become frustrated? Now what is a person to do? I guess one can try both methods to determine which is successful. Still waiting for a response from Roxio tech. Judging by the exchange between Travis and Roxio I shouldn't expect much.

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If you actually read the posts you quote they all actually say more or less the same thing - do NOT install 3.5 SP1 before installing the suite and, if you have already done so, then follow the advice on removing it and the SP for dotNET 2.

 

You may also at this stage need to do the clean install for Creator 2009 and remove anything that may have been left behind

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Thank you gi7omy for the confirmation about what to uninstall and when.

 

So allow me to review ...

 

Uninstall .net 2.0 and its service packs

Uninstall .net 3.0 and any of its service packs

Uninstall .net 3.5 and its service pack

Restart computer.

 

After performing the above steps do a clean uninstall of Creator 2009 following the Complete uninstall instructions.

 

Restart computer.

 

Then reinstall Creator 2009. Then determine if Creator Central opens. I apologize for being seemingly anal about the instructions. I want to do this just once and be done with it.

 

Then reinstall all of the .net items along with their service packs?????

 

Here's the .net items on my computer that I understand need to be deleted and then reinstalled:

 

.NET 2.0 SP2

.NET 3.0 SP2

.NET 3.5 SP1

.NET 3.5 SP1 (KB958484)

.NET 3.5 SP1 (KB953595)

 

Presumably, all of the .NET 1.0 items do not affect the installation of Creator 2009.

 

I plan to take the computer to the person that solved the BSOD and have him perform the clean uninstall and reinstall. Will definitely post the results of the effort.

Edited by outerbank

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Thanks! Will do as described. Forgot one thing. It's a suggestion. Why not include the .NET Framework deletion information with the Complete Uninstall of Creator 2009? If this isn't possible, can the NET Framework infomation be attached as an addendum, or other such thing? This would be very beneficial to anyone in the future that experiences the same problem. For example, I've uninstalled and reinstalled Creator 2009 a number of times before I found the references about deleting .NET framework files.

Edited by outerbank

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Concerned about what is being deleted using the "Complete Uninstall of Creator 2009", I did a dry run of the uninstall steps. Everything seemed without any hitches until I got to Step 5. Under Step 5...the deletion of the 6th and 8th items concerns me as to how it will affect the slide shows that have been created. I'm not quite ready to delete everything related to these four slide shows.

 

For example, if the Roxio folder is deleted under item 6 on the list of folders to be deleted, this will delete a the subfolder "VideoWave11" along with the sub-folder "Images". The "Images" folder contains several jpeg images that were used in the slide productions. I can't explain why they are in this folder. First, can this folder not be deleted and still be able to sucessfully install Creator 09? Secondly, Can/should these images be moved to another folder before deleting the primary Roxio folder? Will the slide show productions find them if it is decided that I want to make modifications to the production?

 

Under the same step 5, but now with the 8th item on the list of folders to delete. If the Roxio folder is deleted it will also delete the sub-folder "MyDVD", which also has its sub-folder "Temp". Within the Temp folder is what appears to be a VideoWave file with the title "QBLoadonly". This is described as a Roxio MyDVD Project. Right clicking and opening this folder opens the MyDVD program and shows the intro to one of the slide show projects. How will deleting this affect the slide show project? Or, can this folder be left undeleted? What is "QBLoadonly"?

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