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TiVo transfer incomplete


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#1 TVaddict

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Posted 04 April 2010 - 12:46 PM

I just switched from PC to Mac. I had TiVo Desktop Plus with my PC and had no problem transferring shows to my PC and converting them to my iPod. With my new computer, I have TiVo desktop for Mac and Roxio 10 Toast Titanium. My first attempt has been to transfer a 30-minute show and after the transfer it showed up in TiVo Desktop as 30 minutes. But when I converted it in Toast Titanium (10) it ended up being only the first 11 minutes of the show. I tried a couple more times but got the same result. Has anyone else experienced this and if so, were you able to resolve the problem? Thank you!

Edited by TVaddict, 04 April 2010 - 12:48 PM.


#2 j-mac-g

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Posted 05 April 2010 - 02:54 PM

I can only speak for my experience with the Australian version of TiVo, but I have found their Mac support to be absolutely abysmal.

Check if the file size of the download matches the size on the TiVo, so you can tell if the problem is the download or the file conversion.

If it's the download, one of the more common download problems is that the buffer in the TiVo doesn't clear. You may find it helps to do hard reset of your tivo. This involved unplugging it for about 6 hours.

I'm currently working on a workaround that involves returning the TiVo and putting the money towards something less buggy.

QUOTE (TVaddict @ Apr 4 2010, 01:46 PM) <{POST_SNAPBACK}>
I just switched from PC to Mac. I had TiVo Desktop Plus with my PC and had no problem transferring shows to my PC and converting them to my iPod. With my new computer, I have TiVo desktop for Mac and Roxio 10 Toast Titanium. My first attempt has been to transfer a 30-minute show and after the transfer it showed up in TiVo Desktop as 30 minutes. But when I converted it in Toast Titanium (10) it ended up being only the first 11 minutes of the show. I tried a couple more times but got the same result. Has anyone else experienced this and if so, were you able to resolve the problem? Thank you!



#3 TVaddict

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Posted 10 April 2010 - 01:51 PM

QUOTE (TVaddict @ Apr 4 2010, 01:46 PM) <{POST_SNAPBACK}>
I just switched from PC to Mac. I had TiVo Desktop Plus with my PC and had no problem transferring shows to my PC and converting them to my iPod. With my new computer, I have TiVo desktop for Mac and Roxio 10 Toast Titanium. My first attempt has been to transfer a 30-minute show and after the transfer it showed up in TiVo Desktop as 30 minutes. But when I converted it in Toast Titanium (10) it ended up being only the first 11 minutes of the show. I tried a couple more times but got the same result. Has anyone else experienced this and if so, were you able to resolve the problem? Thank you!


I am answering my own question! I uninstalled and reinstalled TiVo Desktop for Mac and tried again. It is now working.

#4 bigdaddynj

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Posted 07 September 2012 - 06:04 PM

Did you uninstall and reinstall off of Toast? I have Toast 11 on snow leopard and have the same issue, my file sizes are full, but the actual final version is only like one to two minutes of the show after hours of transferring. Like you, I had TiVotoGo on PC and no file transfer issues. Now I have only partial files transferred and converted. Can anyone help?
D

#5 tsantee

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Posted 08 September 2012 - 06:37 AM

Did you uninstall and reinstall off of Toast? I have Toast 11 on snow leopard and have the same issue, my file sizes are full, but the actual final version is only like one to two minutes of the show after hours of transferring. Like you, I had TiVotoGo on PC and no file transfer issues. Now I have only partial files transferred and converted. Can anyone help?
D

I'm not sure if I can help. I have one Mac that isn't transferring the complete program while another Mac has no problem using the same application and OS. So I've just used the one that works. However, something I haven't tried is going to the Energy Saver panel in System Preferences and turning off the option that puts hard drives to sleep when possible. The Mac that's having problems with the transfers is also having some wifi issues so it may just be that machine.
I'm just a fellow Toast-user so please don't blame Roxio for any misguidance I may provide. And do let me know if your issue gets solved. Cheers from Eugene, Oregon!

#6 johnnysteed

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Posted 03 October 2012 - 03:38 AM

... when I converted it in Toast Titanium (10) it ended up being only the first 11 minutes of the show. I tried a couple more times but got the same result. Has anyone else experienced this and if so, were you able to resolve the problem? Thank you!


I have noticed that the sleep mode in OS X 10.8.2 is quite aggressive, and while Tivo Transfer should prevent sleep while transfering files it does not. For some reason when the machine is awake again the incomplete file is passed to Toast for conversion even though it is not complete.

Extending the sleep time in Energy Saver is a poor workaround as it means my machine is wasting power all the times when Tivo Transfer is not copying files from the Tivo, but it is the only workaround I have found.

I don't know how to submit bugs to Roxio, but Tivo Transfer and the Tivo application should leverage the caffeinate command during file transfers and file conversion.

#7 CLett

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Posted 31 January 2013 - 09:41 AM

I have a Mac with Mountain Lion and Titanium 11. I have been trying to transfer for conversion at TIVO show that is 60 minutes (6.4GB). The first try it only transferred 13 minutes. Every subsequent time it locks up and won't transfer anything.
Any suggestions?

#8 tsantee

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Posted 31 January 2013 - 11:52 AM

The most likely scenario is that the source video has a break in it that is causing the interruption. I presume there is ample hard drive space available on the Mac for the transfer. It's rare but I've had a few programs that just won't transfer even though they should. I have a PC, too, and they wouldn't transfer to it, either, so it had to be a problem with the video file.
I'm just a fellow Toast-user so please don't blame Roxio for any misguidance I may provide. And do let me know if your issue gets solved. Cheers from Eugene, Oregon!

#9 mythink

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Posted 09 February 2013 - 09:18 AM

I I have found that when the toat convesion doesn't work and I go an replay the video directly issue is the video didn't transfer correctly i.e. the file incomplete or corrupt. if you get garbled junk on the screen then the download was compromised.

But yes must aggrea with previous poster the original software from Tivo does a more reliable job at downloading and converting videos then Toast.

#10 AFITgrad86

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Posted 23 September 2014 - 07:41 AM

I too have incomplete downloads from my TIVO premiere to my Mac. Interestingly enough the TIVO "Now Playing" screen at https://IP address/nowplaying/index.html shows the recording and indicates its filesize/duration as 2:30 min and 15.08 GB. It plays back correctly on the TIVO but when transferred using any of the various programs and/or downloaded directly from the TIVO itself it only downloads 3.8 GB and 30 min of the program.

I have tried Roxio (Toast 9) SW, cTIVO, and manual download and the problem is repeatable with any of these methods. I have successfully downloaded other episodes of the programming of similar duration and file size but notice that this problem seems to crop up on 25% of the episodes.

My assumption is the network program may somehow be segmented in a way that does not seem to disturb the TIVO but creates a false end-of-file marker that upsets the file transfer.

Anyone have an idea?




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