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how to remove roxio media manager


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#1 pmarie57

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Posted 10 April 2010 - 07:45 PM

I downloaded Roxio Creator 2010 after i was told this would fix my problem with Roxio Media Manager trying to load but not finding the .msi file it needs and I don't have the disk.  Roxio Media Manager continues to try and load causing other programs not to load or install.  

How do I get rid of Roxio Media Manager totally?  It is not set to run at start-up and cancelling the install works sometimes but it always tries to install again after a few minutes.

HELP! angry.gif

#2 tbrewst

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Posted 11 April 2010 - 04:43 AM

Did you initially have Media Manager on your machine from Blackberry use?
Do you have 2 separate entries in your Start menu,1 for Roxio 2010 and 1 for Media Manager?
In Control Panel is there a separate entry for Media Manager in Add/Remove?

If so just uninstall it.

If not then try going to Microsoft and getting the Windows Installer Cleanup Utility.Run it and look for an entry that is for Roxio Media Manager.If you see one highlight it and hit Remove.
RIP Johnny Winter


Terry

64 bitWindows 8.1 OS
AMD FX-8320 8 core 3.5Ghz processor with Arctic Freezer 64 Pro cooling fan
Gigabyte GA-970A-DS3 AM3+ motherboard
Galaxy  GeForce GTX 550 Ti video card with 1Gb memory
8Gb G Skill Ripjaws Series DDR3 1600 RAM
120GB OCZ Vertex 3 SSD drive
1Tb Hitachi SATA hard drive
LG WH14NS40 Blu-Ray drive
Lite-On iHAS224-06 SATA DVD drive
Rosewill Destroyer case
Cambridge Soundworks THX 5.1 speaker system
Onboard Realtek HD audio
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Samsung 2525W Laser Printer

#3 pmarie57

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Posted 11 April 2010 - 07:46 AM

QUOTE (tbrewst @ Apr 11 2010, 05:43 AM) <{POST_SNAPBACK}>
Did you initially have Media Manager on your machine from Blackberry use?
Do you have 2 separate entries in your Start menu,1 for Roxio 2010 and 1 for Media Manager?
In Control Panel is there a separate entry for Media Manager in Add/Remove?

If so just uninstall it.

If not then try going to Microsoft and getting the Windows Installer Cleanup Utility.Run it and look for an entry that is for Roxio Media Manager.If you see one highlight it and hit Remove.



I have a Dell and Media Manager came with it I guess.  I do not have the original disks to reload it.  Not for Blackberry use.  I bought computer 5 years ago.  In start menu I do see Roxio 2010 and Media Manager but there is no Media Manager in the control panel.  I will try the installer cleanup utility and let you know if that fixes it.  

Very annoying, roxio media manager just keeps trying to install automatically when i reboot and after i've already cancelled without rebooting.  Plus it keeps me from installing other programs because its trying to install.  I'm thinking its a Dell problem and part was deleted, including the .msi file its looking for but the rest wasn't deleted.

#4 tbrewst

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Posted 12 April 2010 - 05:07 AM

Kinda weird that the computer is 5 yrs old yet you're saying it came with a program (Roxio 2010) that just came out.
You got that program on your computer somehow but I'm pretty sure it didn't come pre-installed from Dell if the machine is that old.

So you really need the discs.You need to try a Clean Install to fix the problem.Since you don't have the discs then that's not really a good choice since you need them to reinstall.
You either need to live with it,uninstall Roxio for good or find where the install came from and see if you can get the discs.

If you use the Windows Install Cleanup Utility and remove any Roxio entry you will probably render what is there useless.
RIP Johnny Winter


Terry

64 bitWindows 8.1 OS
AMD FX-8320 8 core 3.5Ghz processor with Arctic Freezer 64 Pro cooling fan
Gigabyte GA-970A-DS3 AM3+ motherboard
Galaxy  GeForce GTX 550 Ti video card with 1Gb memory
8Gb G Skill Ripjaws Series DDR3 1600 RAM
120GB OCZ Vertex 3 SSD drive
1Tb Hitachi SATA hard drive
LG WH14NS40 Blu-Ray drive
Lite-On iHAS224-06 SATA DVD drive
Rosewill Destroyer case
Cambridge Soundworks THX 5.1 speaker system
Onboard Realtek HD audio
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Samsung 2525W Laser Printer

#5 pmarie57

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Posted 12 April 2010 - 07:22 AM

QUOTE (tbrewst @ Apr 12 2010, 06:07 AM) <{POST_SNAPBACK}>
Kinda weird that the computer is 5 yrs old yet you're saying it came with a program (Roxio 2010) that just came out.
You got that program on your computer somehow but I'm pretty sure it didn't come pre-installed from Dell if the machine is that old.

So you really need the discs.You need to try a Clean Install to fix the problem.Since you don't have the discs then that's not really a good choice since you need them to reinstall.
You either need to live with it,uninstall Roxio for good or find where the install came from and see if you can get the discs.

If you use the Windows Install Cleanup Utility and remove any Roxio entry you will probably render what is there useless.



My computer is 5 years old but didn't come with 2010, it came with Roxio Media Manager (I guess) and I've read that Dell embeds that into its software.  I haven't used anything to burn disks in a couple of years so don't remember what program it was using.  I was told by a techy that downloading 2010 would fix the problem, however it didn't.  I did try the cleanup utility link you sent me and i thought it worked but every time i reboot, Roxio Media manager still tries to install.  Once I cancel it about 3 times, it goes away but will out of nowhere try to install itself again.  In fact, running the cleanup .eze file was difficult because Roxio kept trying to install and it won't install 2 programs at once.  So that was a bit frustrating but i finally timed it right.  Oh well, I'm turning it over to my tech guys to figure out and in the meantime will just have to live with it, like you said.  I have already uninstalled Roxio media manager but it must have left something in  my computer.  I've turned it off from loading at start up also yet it still does.  LOL.  As i was typing this it just tried to install again and 3 cancel clicks shuts it off.  I appreciate your help.  I think its something I need from Dell and of course i didn't buy their warranty so they will want to charge me $150 or more to fix it.  Maybe a new computer is the answer. smile.gif

#6 cdanteek

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Posted 12 April 2010 - 07:42 AM

QUOTE
I was told by a techy that downloading 2010 would fix the problem,


Do you mean you bought the Roxio Creator 2010 Retail program and dowloaded it from Roxio's website?

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#7 pmarie57

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Posted 12 April 2010 - 07:43 AM

QUOTE (pmarie57 @ Apr 12 2010, 08:22 AM) <{POST_SNAPBACK}>
My computer is 5 years old but didn't come with 2010, it came with Roxio Media Manager (I guess) and I've read that Dell embeds that into its software.  I haven't used anything to burn disks in a couple of years so don't remember what program it was using.  I was told by a techy that downloading 2010 would fix the problem, however it didn't.  I did try the cleanup utility link you sent me and i thought it worked but every time i reboot, Roxio Media manager still tries to install.  Once I cancel it about 3 times, it goes away but will out of nowhere try to install itself again.  In fact, running the cleanup .eze file was difficult because Roxio kept trying to install and it won't install 2 programs at once.  So that was a bit frustrating but i finally timed it right.  Oh well, I'm turning it over to my tech guys to figure out and in the meantime will just have to live with it, like you said.  I have already uninstalled Roxio media manager but it must have left something in  my computer.  I've turned it off from loading at start up also yet it still does.  LOL.  As i was typing this it just tried to install again and 3 cancel clicks shuts it off.  I appreciate your help.  I think its something I need from Dell and of course i didn't buy their warranty so they will want to charge me $150 or more to fix it.  Maybe a new computer is the answer. smile.gif


I just went to Add/Remove Programs again in Control Panel.  I see Roxio 2010 and Roxio Photoshow which were both last used yesterday, when I downloaded Roxio Creator 2010.  However, I also see the following programs from Sonic...Sonic Audio Module, Sonic Copy Module, Sonic DLA and Sonic RecordNow Data.  Those files have not been accessed since 2006 ( probably when I bought this computer ).  I'm wondering if those need to be removed also???  any thoughts?  (fyi,,,as I'm typing this Roxio media manager and windows installer keep popping up grrrr).

#8 cdanteek

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Posted 12 April 2010 - 07:46 AM

Would you please answer the question I asked in post #6?

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#9 pmarie57

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Posted 12 April 2010 - 08:36 AM

QUOTE (cdanteek @ Apr 12 2010, 08:42 AM) <{POST_SNAPBACK}>
Do you mean you bought the Roxio Creator 2010 Retail program and dowloaded it from Roxio's website?

cd

yes i did.  Plus I think I fixed the problem from that Windows Uninstaller package you had me download.  I found Roxio media manager while running that program and deleted it.  Rebooted and so far its not trying to install.

#10 tbrewst

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Posted 13 April 2010 - 05:14 AM

That's good.
RIP Johnny Winter


Terry

64 bitWindows 8.1 OS
AMD FX-8320 8 core 3.5Ghz processor with Arctic Freezer 64 Pro cooling fan
Gigabyte GA-970A-DS3 AM3+ motherboard
Galaxy  GeForce GTX 550 Ti video card with 1Gb memory
8Gb G Skill Ripjaws Series DDR3 1600 RAM
120GB OCZ Vertex 3 SSD drive
1Tb Hitachi SATA hard drive
LG WH14NS40 Blu-Ray drive
Lite-On iHAS224-06 SATA DVD drive
Rosewill Destroyer case
Cambridge Soundworks THX 5.1 speaker system
Onboard Realtek HD audio
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Samsung 2525W Laser Printer

#11 pmarie57

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Posted 13 April 2010 - 05:36 AM

QUOTE (tbrewst @ Apr 13 2010, 05:14 AM) <{POST_SNAPBACK}>
That's good.

Thanks for your help!!!  I do get two weird DOS looking windows that open now when i reboot but i close them and move on.

#12 tbrewst

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Posted 13 April 2010 - 06:15 AM

You're Welcome.

Not sure what those other windows are.
RIP Johnny Winter


Terry

64 bitWindows 8.1 OS
AMD FX-8320 8 core 3.5Ghz processor with Arctic Freezer 64 Pro cooling fan
Gigabyte GA-970A-DS3 AM3+ motherboard
Galaxy  GeForce GTX 550 Ti video card with 1Gb memory
8Gb G Skill Ripjaws Series DDR3 1600 RAM
120GB OCZ Vertex 3 SSD drive
1Tb Hitachi SATA hard drive
LG WH14NS40 Blu-Ray drive
Lite-On iHAS224-06 SATA DVD drive
Rosewill Destroyer case
Cambridge Soundworks THX 5.1 speaker system
Onboard Realtek HD audio
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Samsung 2525W Laser Printer




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