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2010 Pro won't install on Win7Ult--BURNMANAGERCBD12


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#1 coauthor

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Posted 15 April 2010 - 10:04 PM

Hi,

I am trying to install 2010 Pro (retail CD) on Windows 7 Ultimate.  It keeps failing at BURNMANAGERCBD12 installation. Tried everything suggested in this forum.  Thanks in advance for any help.

I copied DVD content to a desktop folder.  The setup log looks like this:

04/15/10 22:18:13 - Installing Package: 'C:\Users\Francis\Desktop\New folder\BURNMANAGERCDB12\BurnMgrCDB.msi', with Properties: 'REBOOT=ReallySuppress TRANSFORMS="C:\Users\Francis\Desktop\New folder\BURNMANAGERCDB12\1033.mst" ARPSYSTEMCOMPONENT=1 DESKTOPICON=never QUICKLAUNCHICON=never INSTALLDIR="C:\Program Files (x86)\Roxio 2010\" MPI_SUITE_ID={89A15676-78AE-4D51-BF5B-DEE3E0D46C94} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL'
04/15/10 22:18:13 - Action InstallActions.BURNMANAGERCDB12.Install return code: 0
04/15/10 22:18:13 - Action InstallActions.BURNMANAGERCDB12.Install is Sync
04/15/10 22:18:13 - Action InstallActions.BURNMANAGERCDB12.Install has SyncHandle not equal NULL.
04/15/10 22:18:13 - Execution of Windows Installer package 'C:\Users\Francis\Desktop\New folder\BURNMANAGERCDB12\BurnMgrCDB.msi' finished with exit code = 1603
04/15/10 22:18:13 - Updating install progress: 39 / 42, (null)
04/15/10 22:18:13 - Action InstallActions.BURNMANAGERCDB12.Install failed with exit code 1603.
04/15/10 22:18:13 - Installation failed with error code 1603
04/15/10 22:18:13 - Rolling back installation
04/15/10 22:18:13 - Caught cancelation exception while running install actions

BURNMANAGERCDB12 install log ends like this:
MSI (s) (E4:80) [22:18:13:936]: Note: 1: 1708
MSI (s) (E4:80) [22:18:13:936]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (E4:80) [22:18:13:937]: Transforming table Error.

MSI (s) (E4:80) [22:18:13:937]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (E4:80) [22:18:13:938]: Transforming table Error.

MSI (s) (E4:80) [22:18:13:939]: Product: Roxio Burn Manager CDB -- Installation operation failed.

MSI (s) (E4:80) [22:18:13:939]: Windows Installer installed the product. Product Name: Roxio Burn Manager CDB. Product Version: 1.0. Product Language: 1033. Manufacturer: Roxio. Installation success or error status: 1603.

MSI (s) (E4:80) [22:18:13:940]: Attempting to delete file C:\Windows\Installer\4855b.mst
MSI (s) (E4:80) [22:18:13:943]: Deferring clean up of packages/files, if any exist
MSI (s) (E4:80) [22:18:13:943]: Attempting to delete file C:\Windows\Installer\4855b.mst
MSI (s) (E4:80) [22:18:13:943]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (E4:80) [22:18:13:943]: MainEngineThread is returning 1603
MSI (s) (E4:90) [22:18:13:946]: RESTART MANAGER: Session closed.
=== Logging stopped: 4/15/2010  22:18:13 ===
MSI (s) (E4:90) [22:18:13:950]: User policy value 'DisableRollback' is 0
MSI (s) (E4:90) [22:18:13:950]: Machine policy value 'DisableRollback' is 0
MSI (s) (E4:90) [22:18:13:950]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (E4:90) [22:18:13:950]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:90) [22:18:13:950]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:90) [22:18:13:950]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (E4:90) [22:18:13:951]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (E4:90) [22:18:13:951]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (E4:90) [22:18:13:951]: Restoring environment variables
MSI © (CC:20) [22:18:13:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (CC:20) [22:18:13:956]: MainEngineThread is returning 1603

#2 Sonic Boom

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Posted 20 April 2010 - 11:16 AM

Can you send me your installation log files?
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions




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