9 replies to this topic

[victor99]

Attempts to use Fix and Enhance are blocked with an error code 0xc0000005. I have uninstalled and reinstalled EMC 8 with Norton Security suspended during the process but I get the same result on that subset of Photo. Internet Explorer is version 6. Roxio Support say that as it is a "Legacy" product they are not interested in helping. Has anyone out there had a similar situation and has been able to overcome the problem? Any help gratefully welcomed.

[sknis]

Attempts to use Fix and Enhance are blocked with an error code 0xc0000005. I have uninstalled and reinstalled EMC 8 with Norton Security suspended during the process but I get the same result on that subset of Photo. Internet Explorer is version 6. Roxio Support say that as it is a "Legacy" product they are not interested in helping. Has anyone out there had a similar situation and has been able to overcome the problem? Any help gratefully welcomed.

Google for the error.  I found references to memory going bad and possibly malware infection.  Seems like it may be Windows related rather than PhotoSuite software related.  This article gives several possible fixes.

Have you run a registry clean recently?

[victor99]

Google for the error.  I found references to memory going bad and possibly malware infection.  Seems like it may be Windows related rather than PhotoSuite software related.  This article gives several possible fixes.

Have you run a registry clean recently?

Thanks for your reply. I have carried out the DEP changes from the website and tried to run Photo Fix and Enhance but have had the same error message (0xc0000005). Additionally have had Microsoft Visual C++ Runtime Library - runtime library when running Media Import. I shall uninstall/reinstall Roxio EMC 8 again. I have not done a registry clean (Defragment?) as I do not have a specialist programme for that. Currently my system says that I do not need to defragment.

I shall let you know how the uninstall etc goes. I shall also try system restore just in case trouble has crept in via EMC8.
Regards,
Victor 99

[sknis]

Thanks for your reply. I have carried out the DEP changes from the website and tried to run Photo Fix and Enhance but have had the same error message (0xc0000005). Additionally have had Microsoft Visual C++ Runtime Library - runtime library when running Media Import. I shall uninstall/reinstall Roxio EMC 8 again. I have not done a registry clean (Defragment?) as I do not have a specialist programme for that. Currently my system says that I do not need to defragment.

I shall let you know how the uninstall etc goes. I shall also try system restore just in case trouble has crept in via EMC8.
Regards,
Victor 99

Victor,

Did you do a deep scan of your system to see if there was any malware?  

No need to do a registry clean; you may end up with more problems.  You should do a defragment and junk file clean up. Use tools from here.

If you want to uninstall and reinstall, go to the link in this post and download and run REVO UNINSTALLER in the Moderate Mode.  Do not use the deep clean.  Delete everything Roxio that
Revo finds in the Moderate mode.

You have to consider that you may also have the memory error.  You can also scan for a memory tester.  The one built into Windows is not very good.  You will have to follow the directions to burn (not copy) the ISO image to a CD and run that for several hours or overnight to stress the memory..

[victor99]

Victor,

Did you do a deep scan of your system to see if there was any malware?  

No need to do a registry clean; you may end up with more problems.  You should do a defragment and junk file clean up. Use tools from here.

If you want to uninstall and reinstall, go to the link in this post and download and run REVO UNINSTALLER in the Moderate Mode.  Do not use the deep clean.  Delete everything Roxio that
Revo finds in the Moderate mode.

You have to consider that you may also have the memory error.  You can also scan for a memory tester.  The one built into Windows is not very good.  You will have to follow the directions to burn (not copy) the ISO image to a CD and run that for several hours or overnight to stress the memory..

Steve,
Thanks for your post. I run a Norton Quick Scan daily on log on and log off as well as a Norton Full System scan on a weekly basis. I run Windows Disc clean up almost daily to get rid of old files.

I had my Windows XP reinstalled on 1/4/10 and loaded Roxio in on 7/4/10 and problems started around Media Import and Photo Fix and Enhance from then on. I have uninstalled Roxio EMC 8 and this morning I tried my solution of using System Restore (thinking that if I went back to a pre Roxio installation date of 7/4/2010 I might get rid of Error Code 0xc0000005). I tried 1/4/2010 (system restore did not function) and then 4/4/2010 (same result as 1/4/2010) and then 7/4/2010 (again same result as 1/4 and 4/4).

I appreciate your help in providing the links to tools (especially as they come  with the magic word "free"!) and I shall have a go with them. In the meantime Roxio is firmly locked away in its box waiting to be installed later.

As my Acer 1670 is about 5 years old I may have memory problems as you suggest and I shall try that as well.

Regards and thanks,
Victor

[victor99]

Victor,

Did you do a deep scan of your system to see if there was any malware?  

No need to do a registry clean; you may end up with more problems.  You should do a defragment and junk file clean up. Use tools from here.

If you want to uninstall and reinstall, go to the link in this post and download and run REVO UNINSTALLER in the Moderate Mode.  Do not use the deep clean.  Delete everything Roxio that
Revo finds in the Moderate mode.

You have to consider that you may also have the memory error.  You can also scan for a memory tester.  The one built into Windows is not very good.  You will have to follow the directions to burn (not copy) the ISO image to a CD and run that for several hours or overnight to stress the memory..

This is a follow up to my previous reply. I have downloaded Smart Defrag (and defragmented) and Revo Uninstaller ( 7 files located - with nothing on them- and deleted) as well as Windows Memory Test.

I have run Memory Test making at least 2 passes with no errors found. I say at least 2 because my machine closed down. Further attempts to run the diagnostic tool cut out very early on and so I have decided that the memory is OK.

Tomorrow I shall reinstall EMC8 without being able to do a System Restore as I cannot enable that to work.
Thanks for your advice.
Regards,
Victor99

[sknis]

This is a follow up to my previous reply. I have downloaded Smart Defrag (and defragmented) and Revo Uninstaller ( 7 files located - with nothing on them- and deleted) as well as Windows Memory Test.

I have run Memory Test making at least 2 passes with no errors found. I say at least 2 because my machine closed down. Further attempts to run the diagnostic tool cut out very early on and so I have decided that the memory is OK.

Tomorrow I shall reinstall EMC8 without being able to do a System Restore as I cannot enable that to work.
Thanks for your advice.
Regards,
Victor99

Let me get this straight.  You are using a menory tester and your computer crashes.  You have surmised that the memory is OK.  Two passes won't do it; I told you that the built in Windows memory tester only did two passes and that was not enough.

Have you tested your hard drive?  Sometimes bad sectors are not marked but will screw up all kinds of things especially programs.  The computer will seem to write to a bad sector but it can't get the information back.  I learnerd that through experience.

Have fun trying other things.  I think you arer beating your head against a wall.

Edited by sknis, 24 April 2010 - 08:53 AM.

[victor99]

Let me get this straight.  You are using a menory tester and your computer crashes.  You have surmised that the memory is OK.  Two passes won't do it; I told you that the built in Windows memory tester only did two passes and that was not enough.

Have you tested your hard drive?  Sometimes bad sectors are not marked but will screw up all kinds of things especially programs.  The computer will seem to write to a bad sector but it can't get the information back.  I learnerd that through experience.

Have fun trying other things.  I think you arer beating your head against a wall.

Monday 26th April 2010

As a common courtesy I am bringing you further uptodate with the effect of your suggestions. My earlier attempts to use the diagnostic tool foundered due to overheating, hence my report "in progress". Yesterday I ran the tester as follows:
               Start 12 noon Finish 2210hrs. 56 Passes. At the time of switchoff there were no reported errors. Since there were no summary reports I shall return and expose the memory to an even longer regime.
Regards,
Victor99

[sknis]

Monday 26th April 2010

As a common courtesy I am bringing you further uptodate with the effect of your suggestions. My earlier attempts to use the diagnostic tool foundered due to overheating, hence my report "in progress". Yesterday I ran the tester as follows:
               Start 12 noon Finish 2210hrs. 56 Passes. At the time of switchoff there were no reported errors. Since there were no summary reports I shall return and expose the memory to an even longer regime.
Regards,
Victor99

56 passes should be more than enough.  Next do a check on your hard drive.  Tell me about the overheating issue.  

Also, you said in your first post that you were unable to use "Fix and Enhance".  Is that this freeware program?

Regardless, it seems to be a system issue and you will need to fix it.  Here are some options from Microsoft.   If you have problems with other programs besides those from Sonic/Roxio, perhaps it is time to reinstall your operating system.

[victor99]

56 passes should be more than enough.  Next do a check on your hard drive.  Tell me about the overheating issue.  

Also, you said in your first post that you were unable to use "Fix and Enhance".  Is that this freeware program?

Regardless, it seems to be a system issue and you will need to fix it.  Here are some options from Microsoft.   If you have problems with other programs besides those from Sonic/Roxio, perhaps it is time to reinstall your operating system.

27 April 2010
Steve,
Thanks for your reply.
1 Relieved that 56 passes might be enough. I was planning to expose the system to a prolonged test over the coming holiday weekend.
2 I shall download one of the free hard drive testers ( Seagate Seatools ) and give that a go.
3 The Fix and Enhance was not a free program but the Fix and Enhance Photos subset of EMC8 Photos (part of the Photosuite application).
4 The overheating was caused, I think, by the room temperature and possibly the proximity of items near the outlet fan which when I was running the Windows Diagnostic Tool would cut out without warning. This has happened once before last year when programmes would stop without warning. When I ran the 56 passes I put my laptop on raised "chocks" to improve the airflow this worked fine and the laptop ran cool.
5 I looked at the error 0xc0000005 on the windows site and my interpretation is that some outside event caused a conflict with Windows. I think that the event is associated with Roxio hence Windows refusal to work the Photosuite element of EMC8. I had checked into Sound Editor at the same time and that worked OK without conflict generating an error message.
6 Windows has always had an uneasy relationship with Roxio right from the time I first installed the program some 5 years ago ( since then it has been uninstalled/installed countless times in response to trouble).
7 My other programs work fine.
8 I take the point about reinstalling the operating system and I had that done on 1st April 2010, using the Windows System discs, by an outside specialist. I installed Roxio EMC8 on 2nd April 2010 and it was then that my Media Import and Photo problems started. My response to that was to uninstall Roxio and to look at creating a clean sheet firstly by using System Restore. System Restore will not work to the dates I selected and so I went to sort out the problem by looking a things with your help (Smart Defrag,Revo Uninstaller).
9 Sorry about inflicting War and Peace on you (above)! However I shall try the hard drive test you suggest and let you know how things stand.
Regards,
Victor