[iautom8u]

When starting to convert a TIVO file I get the following error just as the conversion starts:

AppName: mtgserver.exe AppVer: 3.1.0.0 ModName: mtgserver.exe
ModVer: 3.1.0.0 Offset: 0002a62e

I have installed the program on a different computer and get the same error. I also have tried various TIVO files and get the same.

Any Ideas? I am trying to convert to PSP format.

[kimmtg]

It sounds like you might have some bunk decoders installed on your PC causing a crash. Can you post the last few lines of your mytvtogo.log file? It might give some hint as to what's causing the crash. You can find the log file in your "My Documents\My Videos\MyTV ToGo Files\Support" folder.

Also, are you able to play the Tivo file on the same PC that you're running MyTV ToGo?

[fillyt]

kimmtg, on Jun 21 2006, 10:31 PM, said:

It sounds like you might have some bunk decoders installed on your PC causing a crash. Can you post the last few lines of your mytvtogo.log file? It might give some hint as to what's causing the crash. You can find the log file in your "My Documents\My Videos\MyTV ToGo Files\Support" folder.

Also, are you able to play the Tivo file on the same PC that you're running MyTV ToGo?

I am having the same issue with this software but i am converting dvr-ms files and it gives me the same message. I have also tried it on 2 computers and it crashes each time. Here is the log file entry. Please 'help:

22:22:05 : Description: Microsoft System Management BIOS Driver
22:22:05 : Status: 0x0180200b
22:22:05 : Problem: 0x00000000
22:22:05 : Manufacturer: (Standard system devices)
22:22:05 : Hardware IDs: root\mssmbios
22:22:05 : Friendly name:
22:22:05 : Installed RAM: 767MB
22:22:05 : Memory Available: 410MB
22:22:05 : +System Info:
22:22:05 : MyTV ToGo Version: 3.10
22:22:05 : FileName: C:\WINDOWS\system32\qasf.dll
22:22:05 : MajorVersion: 10
22:22:05 : MinorVersion: 0
22:22:05 : BuildNumber: 0
22:22:05 : BuildNumber: 3650
22:22:05 : -System Info:
22:22:05 : +DvrmsToMpeg4
22:22:05 : Converting file: C:\Documents and Settings\Sherry\Desktop\Fargo_AMC_05_07_2006_20_05_24.dvr-ms
22:22:05 : MYTVTOGO_V3_PLUSSS
22:22:05 : Attempting manual connect...
22:22:05 : CLSIDFromString Dvrms source (0x0)
22:22:05 : AddFilterByCLSID Dvrms Source (0x0)
22:22:05 : CLSIDFromString AAC Encoder (0x0)
22:22:05 : AddFilterByCLSID AAC Encoder (0x80040154)
22:22:05 : CLSIDFromString Audio resampler (0x0)
22:22:05 : AddFilterByCLSID audio resampler (0x80040154)
22:22:05 : CLSIDFromString MPEG4 Mux (0x0)
22:22:05 : AddFilterByCLSID MPEG4 Mux (0x80040154)
22:22:05 : CLSIDFromString Image Scaler (0x0)
22:22:05 : AddFilterByCLSID Image Scaler (0x80040154)
22:22:05 : CLSIDFromString mpeg4 Encoder (0x0)
22:22:05 : AddFilterByCLSID mpeg4 Encoder (0x80040154)
22:22:05 : CLSIDFromString MS file writer (0x0)
22:22:05 : AddFilterByCLSID MS file writer (0x0)
22:22:05 : QueryInterface IID_IFileSinkFilter filewriter (0x0)
22:22:05 : SetFileName C:\Documents and Settings\Sherry\My Documents\My Videos\MyTV ToGo Files\PSP Shows\Fargo_AMC_05_07_2006_20_05_24.mp4 (0x0)
22:22:05 : CLSIDFromString Audio Decrypt-Tag (0x0)
22:22:05 : AddFilterByCLSID Audio Decrypt-Tag (0x0)
22:22:05 : CLSIDFromString line21 Decrypt-Tag (0x0)
22:22:05 : AddFilterByCLSID Line21 Decrypt-Tag (0x0)
22:22:05 : CLSIDFromString Video Decrypt-Tag (0x0)
22:22:05 : AddFilterByCLSID Video Decrypt-Tag (0x0)
22:22:05 : CLSIDFromString Fwelto Audio Amplifier (0x0)
22:22:05 : AddFilterByCLSID Fwelto Audio Amplifier (0x0)
22:22:05 : Manual pin connect
22:22:05 : GetPinCount 3 (0x0)
22:22:05 : Get dvr-ms pin3 hr=0x0
22:22:05 : Manual pin connect: MEDIATYPE_Audio
22:22:05 : Connect Filters SrcA->Decrypt hr=0x0
22:22:05 : +GetNextAudioDecoder [index = 0]
22:22:05 : +GetMSDefaultAudioDecoder
22:22:05 : -GetMSDefaultAudioDecoder (1)
22:22:05 : -GetNextAudioDecoder [index = 1] (1)
22:22:05 : Creating Audio Decoder. hr=0x0
22:22:05 : Adding audio decoder. hr=0x0
22:22:05 : Connect Filters Decrypt->AD hr=0x0
22:22:05 : Connect Filters AD->Asampler hr=0x80004003
22:22:05 : Connect Filters Asampler->ACC hr=0x80004003
22:22:05 : Connect Filters ACC->Mpeg4Mux hr=0x80004003
22:22:05 : Removed audio decoder from graph hr=0x0
22:22:05 : +GetNextAudioDecoder [index = 1]
22:22:05 : +GetPreferredAudioDecoder
22:22:05 : -GetPreferredAudioDecoder (0)
22:22:05 : +GetInternalAudioDecoder
22:22:05 : -GetInternalAudioDecoder (1)
22:22:06 : -GetNextAudioDecoder [index = 3] (1)
22:22:06 : CreateFilter: Failed to create filter! hr=0x80040154
22:22:06 : Creating Audio Decoder. hr=0x80040154
22:22:06 : +GetNextAudioDecoder [index = 3]
22:22:06 : +GetAC3DefaultAudioDecoder
22:22:06 : -GetAC3DefaultAudioDecoder (1)
22:22:06 : -GetNextAudioDecoder [index = 4] (1)
22:22:06 : CreateFilter: Failed to create filter! hr=0x80040154
22:22:06 : Creating Audio Decoder. hr=0x80040154
22:22:06 : +GetNextAudioDecoder [index = 4]
22:22:06 : -GetNextAudioDecoder [index = 5] (0)

[kimmtg]

The serial number you entered is not valid. To fix this you can simply enter the correct serial number your received when you purchased MyTV ToGo. If you did pay for the software then you should contact Roxio support and verify your serial number is correct.

This post has been edited by kimmtg: 07 July 2006 - 10:13 AM