does anyone know how to get help from roxio i don't feel I should have to pay for help when i have purchased their product and it does not work I tried tech support but i am not willing to put in my credit card infor and pay Roxio should be responsible to their customers and we should be able to reach a person some how
0
getting help
Started by
kcm
, May 08 2010 11:24 AM
3 replies to this topic
#2
gi7omy
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Posted 08 May 2010 - 11:46 AM
Did you try here?
https://selfserve.roxio.com/%28S%283mwn2g55...9%29/Login.aspx
In the meantime - what is the problem you're having and someone here may be able to help
https://selfserve.roxio.com/%28S%283mwn2g55...9%29/Login.aspx
In the meantime - what is the problem you're having and someone here may be able to help
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#3
sknis
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- Gender:Male
Posted 08 May 2010 - 01:38 PM
Unfortunately this person is posting in several places on the forum and has not yet replied to any of them telling us what product the person has and what version.
If the OP has Easy Media Creator 9 or Creator 2009; then the free support period has passed. As you know those are either heritage programs or are one version behind. If they indeed just bought the program then the OP should take it back and get the latest version (Creator 2010) that has the free support. If the OP bought it from someplace like E-Bay, they may be out of luck.
The OP has not said anything about the issue or what problems the OP is having not has the OP posted anything about her computer and Operating system.
If the OP has Easy Media Creator 9 or Creator 2009; then the free support period has passed. As you know those are either heritage programs or are one version behind. If they indeed just bought the program then the OP should take it back and get the latest version (Creator 2010) that has the free support. If the OP bought it from someplace like E-Bay, they may be out of luck.
The OP has not said anything about the issue or what problems the OP is having not has the OP posted anything about her computer and Operating system.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#4
sknis
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- Digital Guru
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- 22,954 posts
Digital Guru
- Gender:Male
Posted 08 May 2010 - 01:38 PM
Unfortunately this person is posting in several places on the forum and has not yet replied to any of them telling us what product the person has and what version.
If the OP has Easy Media Creator 9 or Creator 2009; then the free support period has passed. As you know those are either heritage programs or are one version behind. If they indeed just bought the program then the OP should take it back and get the latest version (Creator 2010) that has the free support. If the OP bought it from someplace like E-Bay, they may be out of luck.
The OP has not said anything about the issue or what problems the OP is having not has the OP posted anything about her computer and Operating system.
If the OP has Easy Media Creator 9 or Creator 2009; then the free support period has passed. As you know those are either heritage programs or are one version behind. If they indeed just bought the program then the OP should take it back and get the latest version (Creator 2010) that has the free support. If the OP bought it from someplace like E-Bay, they may be out of luck.
The OP has not said anything about the issue or what problems the OP is having not has the OP posted anything about her computer and Operating system.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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