(In Feb 2012 the newest version Roxio Easy VHS to DVD 3 became avialable... if that is what you have, you are in the WRONG forum Go HERE)
Knowing and reporting your Version of V2D helps in troubleshooting and fixing problems. Some version do not have the same features as other versions and some Knowledge Base articles are written to specifically address a problem in one version only!
As close as I can tell there are 3 different versions of V2D found in the wild.
About the only way to tell is from the main interface by clicking Help-About or Support-About.
There may or may not be Service Packs for your version. Best way to check is to go through Help-Check for software updates.
The first was Version 1.1.124, it was in production from 1/2009 to 10/2009 but it only works on XP & Vista! There were 2 Service Packs that were issued. It is not compatible with Creator 2009. It looks like this:
And its' "About" will look like this:
Next came the 1.2.198 version from 10/2009 to 4/2010. It is compatible with XP, Vista and Win7. Roxio listed only One SP for this version but users report that it updated itself to SP2 if they went through Help-Check for software updates… This version is not compatible with Creator 2010.
This version looks identical to the previous version and the screen cap looks like this -
Then came Build 201B23A in 4/2010. It too is compatible with XP, Vista and Win7. To date there is no Service Pack for this version. It looks like this:
And the Support - About, like this:
The first 2 versions were essentially taken from one of the Creator 20xx versions hence the compatibility issues - The compatibilty problems are confined to products with the same Version number. The Build 201B23A is mostly a new write and eliminates the compatibility problems with other versions of the Roxio Suites.
One nice thing we have seen regarding the Service Packs is that the SP’s from one version will not install on any other version! If you attempt to install one and it tells you it cannot find the software on your computer, it is probably right.
And if you stick to Help - Check for Software Updates, you can't go wrong!
Edited by Jim_Hardin, 15 May 2012 - 02:48 AM.