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VideoWave hangs on Windows 7 64-bit, Roxio won't fix it


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#1 SoCalRedWinger

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Posted 23 June 2010 - 08:49 AM

I posted an issue on Roxio's main support site stating that I have a video project that I started in MyDVD, and then sent to VideoWave in order to add menus etc. I got pretty far in creating my menu structure, and then VideoWave hangs. Roxio had me check my video display adapter driver (up to date), do a clean uninstall and reinstall of the software, and sent me a bunch of canned "solutions", none of which fixed the problem. Finally, they offered me a refund, and stated that if I did not take the refund, I "will be able to continue using our software within any limitations you might encounter but further trouble shooting for the current issue at hand cannot be provided." In other words, the software doesn't work as advertised, and they're not willing to fix it! Too bad there's no way to attache a PDF here, or I'd attach the entire message thread with Roxio support.

Anybody else running into an issue like this?

#2 gi7omy

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Posted 23 June 2010 - 08:58 AM

Perhaps you could tell us your system specs and also a reasonably detailed description of what you are doing - video length, number of menu items and so on and what steps you are going through
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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#3 myguggi

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Posted 23 June 2010 - 09:07 AM

View PostSoCalRedWinger, on 23 June 2010 - 08:49 AM, said:

I posted an issue on Roxio's main support site stating that I have a video project that I started in MyDVD, and then sent to VideoWave in order to add menus etc. I got pretty far in creating my menu structure, and then VideoWave hangs. Roxio had me check my video display adapter driver (up to date), do a clean uninstall and reinstall of the software, and sent me a bunch of canned "solutions", none of which fixed the problem. Finally, they offered me a refund, and stated that if I did not take the refund, I "will be able to continue using our software within any limitations you might encounter but further trouble shooting for the current issue at hand cannot be provided." In other words, the software doesn't work as advertised, and they're not willing to fix it! Too bad there's no way to attache a PDF here, or I'd attach the entire message thread with Roxio support.

Anybody else running into an issue like this?

The software works just fine for most people and Roxio cannot fix something they can't duplicate.

You cannot start a project in myDVD and then send it to Videowave:mellow: You start your project in Videowave (Edit Video - advanced, (where you add your video, photos, transitons, audio etc) and then you can send it to myDVD (Create DVDs) where you create your menus etc and do the burn.
As daithy posted a detailed explanation is really necessar if you want some help here.

Walt

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#4 d_deweywright

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Posted 23 June 2010 - 09:11 AM

View PostSoCalRedWinger, on 23 June 2010 - 08:49 AM, said:

I posted an issue on Roxio's main support site stating that I have a video project that I started in MyDVD, and then sent to VideoWave in order to add menus etc. I got pretty far in creating my menu structure, and then VideoWave hangs. Roxio had me check my video display adapter driver (up to date), do a clean uninstall and reinstall of the software, and sent me a bunch of canned "solutions", none of which fixed the problem. Finally, they offered me a refund, and stated that if I did not take the refund, I "will be able to continue using our software within any limitations you might encounter but further trouble shooting for the current issue at hand cannot be provided." In other words, the software doesn't work as advertised, and they're not willing to fix it! Too bad there's no way to attache a PDF here, or I'd attach the entire message thread with Roxio support.

Anybody else running into an issue like this?

To start, I would guess that you started your project in Videowave, and then brought that into MyDVD to make the menus, not the other way around.  So, is it VideoWave or MyDVD that is hanging up?

As for attaching things, click on "Reply" and see if there is an "Attachments" field below the text area.  If so, click the Browse button to find your .PDF, then Attach it.  But, we will also want the information about your system already requested.
Dave D-W

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#5 cdanteek

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Posted 23 June 2010 - 09:33 AM

View Postd_deweywright, on 23 June 2010 - 09:11 AM, said:

To start, I would guess that you started your project in Videowave, and then brought that into MyDVD to make the menus, not the other way around.  So, is it VideoWave or MyDVD that is hanging up?

As for attaching things, click on "Reply" and see if there is an "Attachments" field below the text area.  If so, click the Browse button to find your .PDF, then Attach it.  But, we will also want the information about your system already requested.


It's not working, someone is checking into it....

SoCalRedWinger

I run W-7 x64 Pro with C2010 Pro and don't have any problem..

Could you explain better and include your system specs?

RedWinger,I'm a RedWinger, might be a different RedWinger tho?  

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
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12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
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14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
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#6 gi7omy

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Posted 23 June 2010 - 09:42 AM

Actually if the pdf is just a copy/paste of canned responses from the help desk, better not (no point in filling all our screens with something we don't need to see)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)




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