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jesusteam

Win 7 64 Bit Ultimate; Anyone Got 2010 Installed?

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Been wasting my time, hours for almost a month now and still haven't got this thing to install yet. Have been back and forth with support since 6/10/10 but get nothing new, same old stuff as here on the forums;( Does anyone know what the problem is, have done all the delete all Sonic, Roxio stuff, clear Registry with their program, shut off all anti-virus programs, firewall, copied to hard drive, re-started and ran install from hard drive and still nothing, just rolls back during install and tells me something interrupted the install and to try again later. What's up with this, has any one found out what the problem is and a fix, you might be able to get a job with Roxio. They apparently don't know either, last night they finally offered to give me my money back if I promised to destroy the disks. I just want it to work. Have tried all the compatibility stuff with just about every version possible but have just wasted lots and lots of time. Have heard others that were offered apparently to download the product and had success but I wasn't offered that even after suggesting it several times. Maybe they know something I don't. Any help from those with similar problem and success would be so appreciated, thanks in advance, Ben. p.s, you can't delete .net 3.5 in windows 7 and XML 4 SP3 isn't for it either, don't think tech folks really read my reply's apparently or my system information, looks like it's just a copy and paste of the same ol' thing.

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I've it running here with absolutely no problems (from initial install)

 

Did you try this KB article (I don't work for Roxio so I've no way of knowing whether or not it was suggested)

 

http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000207CR&PARAMS=

 

The IMPORTANT thins is NOT to skip or add any steps - do it EXACTLY as laid out (print it out first) and also keep in mind there are hidden folders in users\<name>\appdata that also need to be removed (this is a hidden folder so you will have to set view to see it)

 

Use Revo Uninstaller (in moderate mode) to make sure everything is gone.

 

Let us know what happens

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I've it running here with absolutely no problems (from initial install)

 

Did you try this KB article (I don't work for Roxio so I've no way of knowing whether or not it was suggested)

 

http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000207CR&PARAMS=

 

The IMPORTANT thins is NOT to skip or add any steps - do it EXACTLY as laid out (print it out first) and also keep in mind there are hidden folders in users\<name>\appdata that also need to be removed (this is a hidden folder so you will have to set view to see it)

 

Use Revo Uninstaller (in moderate mode) to make sure everything is gone.

 

Let us know what happens

 

Hey, thanks so much for taking the time to reply, yeah I've already been through that one, that is the KB article and done all that several times. I can't believe it though, I just tried loading it on our old XP desktop and it loaded without a hitch at all! I was so disgusted I knew I had Roxio 8 still on the system and it didn't even matter! None of this deleting going through the registry junk like all the other versions! It even loaded a project I recently was working on in 8;) Can't believe it, but still not on our fancy Windows 7 Ultra system I use everyday;( I might take a look at the Revo Uninstaller? I'm new to Win7 and skipped Vista, never installed it so this "take ownership" garbage and files being locked is ridiculous. I think I've finally got them all "unlocked" but who know's, sometimes I'm not sure if this stuff has anything to do with it? So crazy, couldn't believe XP loaded right up, wow and I've tried installing in xp compatibility mode on this one to no avail. Any other ideas are always so welcome, thanks again for your suggestions and have a great Holiday weekend, Ben.

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the 'compatability modes' in W7 are (as far as I can see anyway) totally useless.

 

One of the very first things I did in Windows 7 was to turn off the accounts control - sure it moaned about 'security'. I also set to 'best performance' and ignored the eye candy that seems to be standard (who wants flying folders that do tricks anyway).

 

I can't really offer an explanation as to why my program ainstalled without a hiccup and yours didn't. It was one of the first apps I did install when I changed to W7 (which by the way is actually Windows 6.1) - I always leave the AV until last: that way it can't mess up any installation

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I don't know what happened, but after months and months of fooling with "permissions" and all kind of other things I kept trying to install Roxio 2010 and I couldn't believe it, it finally installed all the way!!! Would eventually just "rollback" when trying to install it. I would like to note that after trying for so long I finally gave up and put Roxio 8 "back" on my system, p.s, I had done all the clean stuff many many times, all the stuff Roxio had told me to do but was to no avail. I seem to remember getting all kinds of "Incompatibility" warnings (I'm using Win 7 64 bit Ultimate) but "Windows" let me install it anyway. I did loose functionality of my DVD as could be seen in Device manager but HP, thank God for extended warranty linked me to a file to download and presto the DVD was back up and working fine. At least at this point I could use a Roxio product that I had paid good money for even if Roxio 8. Then a bit latter, and I never deleted the Roxio 8 from my system, 2010 installed! Who would have thought, sure don't know what the fix was but Thank God it's finally there. Not sure it was worth all the effort, don't really see much of a difference from the "8" but I hate it when something doesn't work;) I believe this was the link to restore the DVD but as HP said it's not there page so use at own risk but they sent me here;) http://www.onecomputerguy.com/reg/cd_restore.reg Apparently Firefox doesn't link to this sight but IE does. It appears to be a small reg edit fix for the DVD, of course always "Backup" your "Registry" before doing any regediting;) It appears to be called cd_restore.reg. Hope any of this helps someone. God bless and have a wonderful Christmas as it is almost upon me as I write this, Ben Tebbens of Delaware.

Edited by jesusteam

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