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Creator 2010 Won't Install On Windows 7


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#1 Disillusion

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Posted 19 July 2010 - 03:50 PM

23 installations and 22 uninstallations in 10 days.


Customer service staff who offer the same 'solutions' over and over again, despite the fact that you have followed them to the letter and STILL failed.


Separate User Accounts created, the latest Windows updates installed, special utilities deployed so as to completely remove traces of the program in order to attempt yet another clean install of the program.


Nothing works. But this is not some ancient version of Creator salvaged from another PC. It was bought new with the computer - it's the latest edition for the latest edition operating system. Why is it not functioning? And is Roxio even thinking of developing a patch at least?

#2 gi7omy

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Posted 19 July 2010 - 08:24 PM

We need a bit more information than just 'a new computer'

What CPU, RAM, Graphics, did you turn off any background apps that were running - things like that.

At what point does the installation fail? (during install, is there nothing on start menu and so on)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#3 Disillusion

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Posted 20 July 2010 - 12:08 PM

Thank you for responding. Does the following help at all?


Item Value
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Packard Bell
System Model imedia S1300
System Type x64-based PC
Processor AMD Athlon™ II X4 605e Processor, 2300 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends, Inc. P01-A1, 28/01/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7600.16385"
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.75 GB
Available Physical Memory 871 MB
Total Virtual Memory 5.50 GB
Available Virtual Memory 2.71 GB
Page File Space 2.75 GB
Page File C:\pagefile.sys

And yes, I have gone into MSConfig and 'Disabled All' before attempting to install, either directly from off the DVD drive, or from a folder copied across to my desktop.

The first three installations would see the program included on the Start Menu, but when I would click on it, the Roxio logo would come up and simply freeze on the screen.

Subsequently, I would be told that the shortcut I had clicked on was a dead link and did I want to delete it. (I declined to do so.)


Now, approximately three quarters of the way through the most recent installations, the installer halts and brings up a notice saying that installation was interrupted. By what, I can not fathom, because even the virus scanner is switched off.

Edited by Disillusion, 20 July 2010 - 12:09 PM.


#4 cdanteek

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Posted 20 July 2010 - 12:16 PM

Quote

These steps should help you if you experience any of the following
(Missing  applications after installation, some apps not launching correctly, installer rollsback during installation). I can't guarantee that it will  resolve your issue but try it out before going through the next step of  asking for advice.

http://forums.suppor...h-reinstalling/
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#5 Disillusion

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Posted 20 July 2010 - 01:01 PM

No.

Followed your instructions to the letter... but no.



Sorry.

#6 Disillusion

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Posted 20 July 2010 - 02:08 PM

View PostDisillusion, on 20 July 2010 - 01:01 PM, said:

No.

Followed your instructions to the letter... but no.



Sorry.



Update: Did you know that you were going to cause problems on my PC when you advised removing .net from it in your cut and paste effort?

#7 GentJon

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Posted 04 August 2010 - 02:45 PM

View PostDisillusion, on 20 July 2010 - 02:08 PM, said:

Update: Did you know that you were going to cause problems on my PC when you advised removing .net from it in your cut and paste effort?

Disillusion,

Unfortuantely, I have bad news. You're not going to get any further with Roxio support. I have the same OS (Windows 7 Home Premium 64-bit)as you do. I can't tell you the number of times, and the days, I've spent uninstalling and reinstalling. I read everything I could find on the Net... no luck. I was going back and forth (via emails) with Tech Support for about two weeks... no luck. All the things that they "suggested" were no better than everything I had already done from my searches on the Net. They never even addressed "my thoughts" on the problem. They sort of just threw up their collective hands and said they could offer me no further help... but, they did offer a refund. I replied that I just wanted the freakin' program to work. I realize that Creator is a very large and complex program, but that should not be used as an excuse. I never had this problem on my XP Computer (which I am in the midst of fixing). NO program should have this much difficulty connected with it. Okay, I'll get off my soap box now.

P.S. Roxio also doesn't tell you that there are, literally, hundreds more registry entries for "Roxio" and "Sonic". I believe the problem lies with the Visual C++ Redistributable, the .NET Framework, and/or the "Side by Side" (in the winsxs folder). I'm far from a computer whiz... I know just enough to be dangerous.

#8 cdanteek

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Posted 04 August 2010 - 03:09 PM

GentJon,

Sorry to hear of your installation woes!

Several folks here run C2010 on Windows 7 Home Premium, Pro, and Ultimate with no installation problems.

Most searches on the net about Roxio point here.  I see you only have one post so you've never asked here, that choice is yours..

  Installing Roxio Creator 2010 Pro on W-7 Professional X-64  
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#9 Disillusion

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Posted 05 August 2010 - 02:41 AM

Hi, GentJon.


Roxio have indeed put out a defective or incomplete/untested piece of software. It is actually nothing less than criminal. Delete registry entries, install other programs, add little utilities, stick a feather in your hair and a four-leafed clover in your shoe... and it MIGHT actually work. But the chances are, it won't. Programs far bigger and more complex install and integrate without problem, so Roxio have no excuse. I am now using the {another program), and although I always preferred Roxio's interface, this latest version of (another program) is more user-friendly and does exactly the same thing without the annoyance and without the excuses. I suggest you try it until Roxio get their act in order (although if I ever use a Creator update again, it won't be store bought, if you know what I mean - they still owe me money for their fraudulent marketing of Creator 2010). :-)

Edited by sknis, 05 August 2010 - 03:21 AM.


#10 gi7omy

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Posted 05 August 2010 - 03:10 AM

I'd like to ask just how is is 'defective' It is installed here (Windows 7 Ultimate 64 bit and has never had any problems). A lot of others have had no problems either (all you will see here are posts from people who have had problems - never from the ones who don't).

I have no idea what else may be installed on your computer but, quite often, an installation with the anti-virus (or other background applications) left running does cause problems. That is why there is a notice saying to close down any running programs on an installation (this is not just Roxio advice - it applies to just about every other piece of software on the market).

You were given some advice - did you actually TRY it?

And before anyone makes assumptions, not only do I not work for Roxio, I'm not even on the same continent.
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#11 Disillusion

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Posted 05 August 2010 - 03:25 AM

Very patronising, but yes I did try all of the instructions I was issued with. To the letter.


Why do you find it so hard to believe that Creator 2010 won't install on Windows 7? I'm prepared to keep an open mind and say that in a few notable cases it has.

#12 gi7omy

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Posted 05 August 2010 - 03:45 AM

Yes, in some cases there have been problems - but it's not the app - cases in note have included, installing with background apps running, 'upgrades' from an earlier OS (not a clean install of 7), trying to install as a user instead of Admin - things like that.

We haven't a clue what you have tried unless you come back and tell us (no-one here knows what is happening on your computer - you're the only one who can tell us). Launching into a diatribe without telling us anything makes us ask what you actually did.

Did you remove the hidden folders? You'll find those in C:\Users\<name>\Appdata\Roaming (Appdata is a hidden folder and you have to select 'show hidden files and folders' to see it)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#13 Disillusion

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Posted 05 August 2010 - 03:57 AM

It's not a diatribe because I disagree with your perspective or experience of the product.


For two weeks, I was exchanging emails with representatives of Roxio, and following precisely each new set of instructions. I was also sent two utilities to unzip and install before the 16th attempted install (there were 23 attempts in total).


I then came on here, and was given another set of instructions by one of the forum 'experts' (I prefer the expression 'vicious cheerleader'), and that ended up causing Microsoft Office programs such as Word and Excel to not open at all. That's a pretty far-reaching consequence, I would say.


So if you still believe that that makes this a straightforward program to install, you must have markedly different criteria to the rest of us.

And yes, of course I removed the hidden folders.

And no, none of these apply: "installing with background apps running, 'upgrades' from an earlier OS (not a clean install of 7), trying to install as a user instead of Admin - things like that."

#14 cdanteek

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Posted 05 August 2010 - 04:05 AM

[quote]I am now using the[size="3"] {another program) [[/size]/quote]

No need to keep whipping this pony then!

The thread should be closed....
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#15 Disillusion

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Posted 05 August 2010 - 04:15 AM

Someone responded to my thread, and then you did, so I replied. I had notifications in my email inbox, and that's the only reason I returned. No one is whipping any pony, Cheerleader.

#16 Brendon

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Posted 05 August 2010 - 04:20 AM

View PostDisillusion, on 05 August 2010 - 03:25 AM, said:

Why do you find it so hard to believe that Creator 2010 won't install on Windows 7? I'm prepared to keep an open mind and say that in a few notable cases it has.
I hate adding "Me to" to a topic, but I've installed Creator 2010 on four [4] different Windows 7 installations and it worked each time.

I refuse to believe that I am notable. Since there are so many cases where Creator 2010 has installed on Windows 7 it seems to me that failing to install is more notable.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
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As a very wise man told me, "You do it until . . . . ."

#17 gi7omy

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Posted 05 August 2010 - 04:24 AM

It becomes a diatribe when all you do is say how bad something is and have to have answers dragged out of you.

We have no idea what you have or haven't done, what Roxio tech support may or may not have told you. We rely on you to tell us - we can ask questions and advise in reponse to your answers - but if you don't give us any answers, we simply don't KNOW what to advise. We're not standing looking over your shoulder seeing what is happening - you have to TELL us first. Hence the questions
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#18 Disillusion

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Posted 05 August 2010 - 04:31 AM

Brendon, that's fair comment.


Even at this stage, I would deploy any viable/updated set of installation instructions. As I said above, I prefer the look and feel of Roxio to Nero's more workmanlike interface.


But as even Roxio staff have admitted that there are issues with Windows 7, and that they have given up on my own case (and I suspect the cases of many others), we have to accept that there is a problem somewhere. If it were just me complaining, I would readily accept that *I* alone had the problem.

gi7omy, despite your constant rudeness to me, I would answer any question that you have. No one (including staff at Roxio) has had to drag anything out of me.

I suspect you want to eliminate comments from anyone whose experience of Creator 2010 is less smooth than your own, and not least because you have run out of sensible solutions. If Roxio staff say that there are issues with this software and Windows 7, I of course am more inclined to believe them than you.

#19 gi7omy

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Posted 05 August 2010 - 06:33 AM

I was not the one who referred to an offer of help as 'patronising' - but fair enough, you want to stop receiving any assistance here, so be it
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)




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