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Roxio Creator De 10.2


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#1 Robert71350

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Posted 29 July 2010 - 11:38 AM

Hello, I had to reinstally Roxio Creator DE 10.2 because of some technical issues I was having.  However, having reinstalled it, I keep getting an error message saying that "certificate file is missor or corrupt, please reinstall it".   I deleted any Sonic folders from  the registry after uninstalling and then reinstalling, but the problem keeps returning.   Should I forget about Roxio altogether since nothing seems to work?  Not even Dell technicians were able to resolve it but did say that the only way to get around it is to reinstall Windows 7, not something I want to to do because it takes too long and there are so many other applications I'd have to reinstall as well as reconfigure my network.  This is so annoying.  Maybe I should just use Windows own photo program, at least it works properly.

#2 gi7omy

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Posted 29 July 2010 - 12:28 PM

Try this thread.

The DE version is as you found out the Dell OEM version and is different to the standard Roxio version (for a start it has been highly modified to work with Windows 7 - normally that needs Creator 2010) as well as having some parts removed

Edited by gi7omy, 29 July 2010 - 12:29 PM.

If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#3 Robert71350

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Posted 30 July 2010 - 04:24 AM

View Postgi7omy, on 29 July 2010 - 12:28 PM, said:

Try this thread.

The DE version is as you found out the Dell OEM version and is different to the standard Roxio version (for a start it has been highly modified to work with Windows 7 - normally that needs Creator 2010) as well as having some parts removed

So what you're saying is I need to install Creator 2010 to make 10.2 work?  I'm confused more than ever now.  What if that doesn't work, then I've wasted my money anyway.  The top tech people at Dell were unable to resolve the issue so I'm left hanging.  I'll make sure that when I decide to buy more computers that there will be NO Roxio products pre-installed ever again. Unreliable and unstable.

#4 sknis

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Posted 30 July 2010 - 04:52 AM

View PostRobert71350, on 30 July 2010 - 04:24 AM, said:

So what you're saying is I need to install Creator 2010 to make 10.2 work?  I'm confused more than ever now.  What if that doesn't work, then I've wasted my money anyway.  The top tech people at Dell were unable to resolve the issue so I'm left hanging.  I'll make sure that when I decide to buy more computers that there will be NO Roxio products pre-installed ever again. Unreliable and unstable.

1) You can use/install 10.2 OR Creator 2010.  Creator 2010 does NOT make Creator 10.2 work.
2) If you want to get back at someone that made 10.2 NOT work, I guess that means that you will never buy a Dell computer again.  THEY specified/installed 10.2
3) Your computer screwed up because of TECHNICAL ISSUES.  Apparently it worked before that.  I don't know what/who caused the technical issues but bottom line - blame Dell or your anti-virus or your registry cleaner or the person in the mirror.  Roxio had nothing to do with any of that.  :angry2:    It broke, Dell who was responsile to fix it couldn't so somehow you transfered your anger to Roxio? Where is that logic?

BTW, We are not Roxio employees; we do NOT get paid (for abuse).  I'm not sure how many own Sonic Solution stock; I don't.  It doesn't really matter to me that you screwed up your computer and Dell would not help you. By the way, I'm sending you a check for exactly what you paid for the OEM program - $0.00.

Edited by sknis, 30 July 2010 - 05:08 AM.

PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#5 gi7omy

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Posted 30 July 2010 - 06:31 AM

If you actually read what I said, I did NOT say to install Creator 2010 - I just pointed out the differences.

I DID say, however, to read the linked thread - did you do that?

http://forums.suppor...-re-install-it/
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#6 Robert71350

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Posted 30 July 2010 - 08:38 AM

I was the one having problems reinstalling Roxio Creator DE 10.2 and the certificate file missing issue.   It now turns out that this version is NOT fully compatible with Windows 7 since my Dell technician tried reinstalling Roxio in compatibility mode using Vista and it worked.  It would not reinstall using Windows 7.

#7 sknis

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Posted 30 July 2010 - 09:44 AM

Thanks for letting us know! :)

Did he offer you 10.3 (gratis)?

Edited by sknis, 30 July 2010 - 09:45 AM.

PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#8 gi7omy

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Posted 30 July 2010 - 05:05 PM

If Dell supplied EMC 10.2 with a Windows 7 machine they goofed. It requires 10.3 to work in Windows 7
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#9 Robert71350

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Posted 31 July 2010 - 05:15 AM

View Postsknis, on 30 July 2010 - 09:44 AM, said:

Thanks for letting us know! :)

Did he offer you 10.3 (gratis)?


Hi, no, I wasn't offered 10.3 free.  The higher level technician had mentioned that they'd had quite a few complaints from customers with similar problems.   Hopefully, they'll realize that 10.2 isn't compatible with Windows 7.  

Now on my other computer I have Roxio Creator Premier Blue Ray version pre-installed using Windows 7.  It seems to work ok so far.  I purchased the PC in December 2009 but I noticed it had three critical updates going back to 2008 and April and November 2009 that won't install. Is that something I should just ignore? I get an script error message when I tried to install any of them.

#10 ogdens

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Posted 31 July 2010 - 05:46 AM

View PostRobert71350, on 31 July 2010 - 05:15 AM, said:

Hi, no, I wasn't offered 10.3 free.  The higher level technician had mentioned that they'd had quite a few complaints from customers with similar problems.   Hopefully, they'll realize that 10.2 isn't compatible with Windows 7.  

Now on my other computer I have Roxio Creator Premier Blue Ray version pre-installed using Windows 7.  It seems to work ok so far.  I purchased the PC in December 2009 but I noticed it had three critical updates going back to 2008 and April and November 2009 that won't install. Is that something I should just ignore? I get an script error message when I tried to install any of them.

The Roxio Creator Premier Blue Ray is another Dell oem version, so you will have to ask Dell.

Have you tried Dell's forum for an answer,  http://en.community.dell.com/#M66096




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