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Email "tech Support" Should Be Refered To As "link Support"


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#1 pissed off user

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Posted 11 August 2010 - 10:48 AM

I have this disk (a CD)I made following the "Create a Slideshow" wizard from the home page.
I aranged all of my pictures (aprox. 130) added music (five songs) made it all the way to finish.
checked the disk, it wrote it to the CD disk.  Now I have a DMSS file and a DAT file on the disk.
Played it back on my computer to check it . . .. . . . worked fine.  
Took it up stairs to my wifes laptop no work download a 3rd party program still did not reconnize the Roixo Slide show.
Sent Roixo a copy of the slide show . . . . . . it is like they never got it.  Sent them 5 questions recieved links no answers.  I find it hard to call them "TECH SUPPORT". Bottom line I need answers and I am not getting them from ROIXO.
Question, CD or DVD?
It seems such a waste to use a DVD for a 1.49mb file when you could use a CD.
Question; Is there a player that ROIXO had the I need to add to my slide show?
Question; What did I do wrong using the ROIXO wizard?
Question; Why will it not play on a computer that does not have ROIXO on it?
Question; What do I have to do to get done with this project and move on?  I am wasteing a lot of time with Roixo.

Edited by pissed off user, 11 August 2010 - 10:54 AM.


#2 myguggi

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Posted 11 August 2010 - 11:10 AM

View Postpissed off user, on 11 August 2010 - 10:48 AM, said:

I have this disk (a CD)I made following the "Create a Slideshow" wizard from the home page.
I aranged all of my pictures (aprox. 130) added music (five songs) made it all the way to finish.
checked the disk, it wrote it to the CD disk.  Now I have a DMSS file and a DAT file on the disk.
Played it back on my computer to check it . . .. . . . worked fine.  
Took it up stairs to my wifes laptop no work download a 3rd party program still did not reconnize the Roixo Slide show.
Sent Roixo a copy of the slide show . . . . . . it is like they never got it.  Sent them 5 questions recieved links no answers.  I find it hard to call them "TECH SUPPORT". Bottom line I need answers and I am not getting them from ROIXO.
Question, CD or DVD?
It seems such a waste to use a DVD for a 1.49mb file when you could use a CD.
Question; Is there a player that ROIXO had the I need to add to my slide show?
Question; What did I do wrong using the ROIXO wizard?
Question; Why will it not play on a computer that does not have ROIXO on it?
Question; What do I have to do to get done with this project and move on?  I am wasteing a lot of time with Roixo.



You did not burn any slideshow to the CD. All you burned is the project file and an associated dat file. The dmss file contains no video whatsover but only the instructions on how to create your slideshows and the assests (photos, transition, etc) that are used.

Almost nobody here recommends using the wizards to create any project. They are for the simplest of projects. The best way is to create the slideshow using Videowave (Edit video - advanced), save the VW project as a project file (has the extension dmsm). Exit VW and launch myDVD (Create DVDs -advanced or something similar). Add the dmsm project as a movie , create your menu and then burn to a DVD. Very few players will play video on a CD (called a VCD), you should be using DVDs since you are basically just creating a video.

You should still have been able to burn the slideshow to a DVD using the slideshow wizard, so it means that you did not follow the correct procedure. Perhaps if you explained exactly what you did we can see where you went wrong.

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#3 sknis

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Posted 11 August 2010 - 11:46 AM

If you are planning to play that CD on anything but a computer, you may be out of luck.  Check to see if your player will play a SVCD or a VCD; if not, you are wasting your time making it.

Have you looked at the difference in cost of a CD and DVD lately?  There is not much difference.  Any video on a CD will be mpg-1 (poor quality) vs mpg2 (commercial disc quality).

You may want to read up on some basic DVD properties/requirements/formats/ etc.  It will tell you to forget about CD for videos.

BTW, check your spam folder for replies from Roxio.

Edited by sknis, 11 August 2010 - 11:48 AM.

Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.

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