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Install Interrupted Message For Creator 2011


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#1 SalR

SalR

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Posted 16 September 2010 - 07:06 PM

Each time I try to install Creator 2011 it says install interrupted.  Internet, AV, etc turned off. New HD and install of Win 7 pro.

Log file:

09/16/10 22:34:59 - Created folder for log files: C:\Users\Steve\AppData\Roaming\Roxio Log Files\Roxio Creator 2011 Pro\10-09-16 22-34\{ProductID}_{INSTALL_MODE}.log
09/16/10 22:34:59 - Installer version: 3.56.05a
09/16/10 22:34:59 - SetupDlg Started...
09/16/10 22:34:59 - Attempting to register CancelAutoPlay
09/16/10 22:34:59 -    Registered AppID
09/16/10 22:34:59 -    Registered CancelAutoPlay successfully
09/16/10 22:34:59 - Attempting to supress Windows Update
09/16/10 22:34:59 -    Supressed Windows Update successfully
09/16/10 22:34:59 - Worker thread starting...
09/16/10 22:34:59 - Operating System Info:
09/16/10 22:34:59 -    OS Version: 6.1.7600
09/16/10 22:34:59 -    OS Service Pack 0.0
09/16/10 22:34:59 -    Running as x86 process
09/16/10 22:34:59 -    Display Language id: 1033
09/16/10 22:34:59 -    System Locale id: 1033
09/16/10 22:34:59 -    User default ANSI code page: 1252
09/16/10 22:34:59 -    User default OEM code page: 437
09/16/10 22:34:59 - Module filename = C:\Users\Steve\Desktop\RoxioCreator2011Pro_Disc\setup.exe
09/16/10 22:34:59 - Setup command line = "C:\Users\Steve\Desktop\RoxioCreator2011Pro_Disc\setup.exe"
09/16/10 22:34:59 -    Base language detected is 'ENU'
09/16/10 22:34:59 -    Setting final install language TLA to 'ENU'
09/16/10 22:34:59 - Modified product list: VIRTUALDRIVE64_13,VIDEOCAP_USB_X86,VIDEOCAP_USB_X64,STREAMER_SVR_X86,STREAMER_SVR_X64,STREAMER_CLT,SMARTSOUND_50,ROXIOCENTRAL_60,RBVIRTUALFOLDER64_0160,PS_C13_EXPRESS_10,GOOGLE_TOOLBAR,GOOGLE_CHROME,EMC_130,DOTNETFX_351,DIRECTX_FEB10,CPDECODERPACK_433,CINEPLAYER_561,BOTPRODUCT_A64,BOTPRODUCT,BOTAPP_PE,BASICBURN_0160
09/16/10 22:34:59 - Successfully added feature 'EMC8' to product 'EMC_130'
09/16/10 22:34:59 - Successfully added feature 'HipServ_VM_Files' to product 'STREAMER_SVR_X64'
09/16/10 22:34:59 - Successfully added feature 'HipServ_VM_Files' to product 'STREAMER_SVR_X86'
09/16/10 22:34:59 - Temp Folder Information for: C:\Users\Steve\AppData\Local\Temp\ size: 439793.00
09/16/10 22:35:01 - Attempting to force language to 'ENU'
09/16/10 22:35:01 -    Base language detected is 'ENU'
09/16/10 22:35:01 -    Setting final install language TLA to 'ENU'
09/16/10 22:35:01 -    Base language detected is 'ENU'
09/16/10 22:35:01 -    Setting final install language TLA to 'ENU'
09/16/10 22:35:01 - Condition for MPI is satisfied
09/16/10 22:35:06 - Condition for product VIRTUALDRIVE64_13 not satisfied; removing
09/16/10 22:35:06 -    Disabling installation of product 'VIRTUALDRIVE64_13'
09/16/10 22:35:06 - Condition for product VIDEOCAP_USB_X86 satisfied
09/16/10 22:35:06 - Condition for product VIDEOCAP_USB_X64 not satisfied; removing
09/16/10 22:35:06 -    Disabling installation of product 'VIDEOCAP_USB_X64'
09/16/10 22:35:06 - Condition for product STREAMER_SVR_X86 satisfied
09/16/10 22:35:06 - Condition for product STREAMER_SVR_X64 not satisfied; removing
09/16/10 22:35:06 -    Disabling installation of product 'STREAMER_SVR_X64'
09/16/10 22:35:06 - Condition for product STREAMER_CLT satisfied
09/16/10 22:35:06 - No condition detected for product SMARTSOUND_50
09/16/10 22:35:06 - No condition detected for product ROXIOCENTRAL_60
09/16/10 22:35:06 - Condition for product RBVIRTUALFOLDER64_0160 not satisfied; removing
09/16/10 22:35:06 -    Disabling installation of product 'RBVIRTUALFOLDER64_0160'
09/16/10 22:35:06 - No condition detected for product PS_C13_EXPRESS_10
09/16/10 22:35:06 - No condition detected for product GOOGLE_TOOLBAR
09/16/10 22:35:06 - No condition detected for product GOOGLE_CHROME
09/16/10 22:35:06 - No condition detected for product EMC_130
09/16/10 22:35:06 - No condition detected for product DOTNETFX_351
09/16/10 22:35:06 - No condition detected for product DIRECTX_FEB10
09/16/10 22:35:06 - No condition detected for product CPDECODERPACK_433
09/16/10 22:35:06 - No condition detected for product CINEPLAYER_561
09/16/10 22:35:06 - Condition for product BOTPRODUCT_A64 not satisfied; removing
09/16/10 22:35:06 -    Disabling installation of product 'BOTPRODUCT_A64'
09/16/10 22:35:06 - Condition for product BOTPRODUCT satisfied
09/16/10 22:35:06 - No condition detected for product BOTAPP_PE
09/16/10 22:35:06 - No condition detected for product BASICBURN_0160
09/16/10 22:35:06 - Executing setup action: VerifyActions.*.Admin
09/16/10 22:35:06 -    Action VerifyActions.*.Admin return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.*.EnsureMSI
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.*.EnsureMSI return code: 0
09/16/10 22:35:06 - Installer suite information
09/16/10 22:35:06 -    UUID is: {4433FF9E-AF21-4E41-B296-4E13BF4D52F5}
09/16/10 22:35:06 -    FamilyID is: empty
09/16/10 22:35:06 -    DisplayName is: Roxio Creator 2011 Pro
09/16/10 22:35:06 -    Version is: 13.0
09/16/10 22:35:06 -    IconPath is: BIN\SuiteIcon.ico
09/16/10 22:35:06 -    HelpLink is: http://www.roxio.com/
09/16/10 22:35:06 -    URLInfoAbout is: http://www.roxio.com/
09/16/10 22:35:06 -    BuildNumber is: 131B08A
09/16/10 22:35:06 -    SKU is: R14
09/16/10 22:35:06 -    BasePath is: C:\Program Files
09/16/10 22:35:06 -    SuiteFolder is: Roxio 2011
09/16/10 22:35:06 -       Changed InstalPath  to: C:\Program Files\Roxio 2011
09/16/10 22:35:06 -    OverinstallAllowed value is: 0
09/16/10 22:35:06 -    RepairModeAllowed  value is: 1
09/16/10 22:35:06 - No existing suite was found on this system.
09/16/10 22:35:06 - There were no incompatible suites found in the system.
09/16/10 22:35:06 - Executing setup action: VerifyActions.VIDEOCAP_USB_X86.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.VIDEOCAP_USB_X86.CurrentVersion return code: 3
09/16/10 22:35:06 - Executing setup action: VerifyActions.STREAMER_SVR_X86.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.STREAMER_SVR_X86.CurrentVersion return code: 3
09/16/10 22:35:06 - Executing setup action: VerifyActions.STREAMER_CLT.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.STREAMER_CLT.CurrentVersion return code: 3
09/16/10 22:35:06 - Executing setup action: VerifyActions.SMARTSOUND_50.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.SMARTSOUND_50.CurrentVersion return code: 2
09/16/10 22:35:06 - Executing setup action: VerifyActions.ROXIOCENTRAL_60.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.ROXIOCENTRAL_60.CurrentVersion return code: 3
09/16/10 22:35:06 - Executing setup action: VerifyActions.PS_C13_EXPRESS_10.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.PS_C13_EXPRESS_10.CurrentVersion return code: 2
09/16/10 22:35:06 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.GOOGLE_TOOLBAR.CurrentVersion return code: 2
09/16/10 22:35:06 - Executing setup action: VerifyActions.GOOGLE_CHROME.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.GOOGLE_CHROME.CurrentVersion return code: 2
09/16/10 22:35:06 - Executing setup action: VerifyActions.EMC_130.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.EMC_130.CurrentVersion return code: 3
09/16/10 22:35:06 - Executing setup action: VerifyActions.DOTNETFX_351.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.DOTNETFX_351.CurrentVersion return code: 2
09/16/10 22:35:06 - Executing setup action: VerifyActions.DIRECTX_FEB10.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.DIRECTX_FEB10.CurrentVersion return code: 2
09/16/10 22:35:06 - Executing setup action: VerifyActions.CPDECODERPACK_433.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.CPDECODERPACK_433.CurrentVersion return code: 3
09/16/10 22:35:06 - Executing setup action: VerifyActions.CINEPLAYER_561.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.CINEPLAYER_561.CurrentVersion return code: 3
09/16/10 22:35:06 - Executing setup action: VerifyActions.BOTPRODUCT.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.BOTPRODUCT.CurrentVersion return code: 3
09/16/10 22:35:06 - Executing setup action: VerifyActions.BOTAPP_PE.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.BOTAPP_PE.CurrentVersion return code: 3
09/16/10 22:35:06 - Executing setup action: VerifyActions.BASICBURN_0160.CurrentVersion
09/16/10 22:35:06 -    Action VerifyActions.BASICBURN_0160.CurrentVersion return code: 3
09/16/10 22:35:06 - Product VIDEOCAP_USB_X86 was not found on the system. Installing version 1.22.0
09/16/10 22:35:06 - Product STREAMER_SVR_X86 was not found on the system. Installing version 1.0.0
09/16/10 22:35:06 - Product STREAMER_CLT was not found on the system. Installing version 1.4.2
09/16/10 22:35:06 - Product ROXIOCENTRAL_60 was not found on the system. Installing version 6.0.0
09/16/10 22:35:06 - Product EMC_130 was not found on the system. Installing version 1.3.166
09/16/10 22:35:06 - Product CPDECODERPACK_433 was not found on the system. Installing version 4.3.0
09/16/10 22:35:06 - Product CINEPLAYER_561 was not found on the system. Installing version 5.6
09/16/10 22:35:06 - Product BOTPRODUCT was not found on the system. Installing version 4.0
09/16/10 22:35:06 - Product BOTAPP_PE was not found on the system. Installing version 4.0
09/16/10 22:35:06 - Product BASICBURN_0160 was not found on the system. Installing version 1.6
09/16/10 22:35:06 - Google Toolbar not compatible with target system; reason = 4
09/16/10 22:35:06 - Google Chrome not compatible with target system; reason = 16
09/16/10 22:35:06 - Executing setup action: VerifyActions.*.CheckPrompt
09/16/10 22:35:06 - Checking if __MsiPromptForCD mutex is set
09/16/10 22:35:06 -    Action VerifyActions.*.CheckPrompt return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.VIDEOCAP_USB_X86.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.VIDEOCAP_USB_X86.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.STREAMER_SVR_X86.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.STREAMER_SVR_X86.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.STREAMER_CLT.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.STREAMER_CLT.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.SMARTSOUND_50.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.SMARTSOUND_50.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.ROXIOCENTRAL_60.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.ROXIOCENTRAL_60.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.PS_C13_EXPRESS_10.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.PS_C13_EXPRESS_10.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.GOOGLE_TOOLBAR.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.GOOGLE_CHROME.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.GOOGLE_CHROME.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.EMC_130.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.EMC_130.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.DOTNETFX_351.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.DOTNETFX_351.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.DIRECTX_FEB10.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.DIRECTX_FEB10.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.CPDECODERPACK_433.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.CPDECODERPACK_433.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.CINEPLAYER_561.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.CINEPLAYER_561.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.BOTPRODUCT.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.BOTPRODUCT.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.BOTAPP_PE.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.BOTAPP_PE.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.BASICBURN_0160.MSICorrectVersion
09/16/10 22:35:06 -    Checking if the Windows Installer is the correct version
09/16/10 22:35:06 -    Action VerifyActions.BASICBURN_0160.MSICorrectVersion return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.VIDEOCAP_USB_X86.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.VIDEOCAP_USB_X86.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.STREAMER_SVR_X86.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.STREAMER_SVR_X86.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.STREAMER_CLT.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.STREAMER_CLT.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.SMARTSOUND_50.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.SMARTSOUND_50.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.ROXIOCENTRAL_60.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.ROXIOCENTRAL_60.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.PS_C13_EXPRESS_10.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.PS_C13_EXPRESS_10.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.GOOGLE_TOOLBAR.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.GOOGLE_CHROME.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.GOOGLE_CHROME.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.EMC_130.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.EMC_130.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.DOTNETFX_351.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.DOTNETFX_351.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.DIRECTX_FEB10.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.DIRECTX_FEB10.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.CPDECODERPACK_433.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.CPDECODERPACK_433.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.CINEPLAYER_561.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.CINEPLAYER_561.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.BOTPRODUCT.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.BOTPRODUCT.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.BOTAPP_PE.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.BOTAPP_PE.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.BASICBURN_0160.IsQualified
09/16/10 22:35:06 - Checking if platform qualifies for installation
09/16/10 22:35:06 -    Action VerifyActions.BASICBURN_0160.IsQualified return code: 0
09/16/10 22:35:06 - Executing setup action: VerifyActions.CINEPLAYER_561.AppSearch
09/16/10 22:35:06 - SA: Running AppSearch
09/16/10 22:35:06 -    Looking up the suite property AppSearch, and retrieved the value: empty
09/16/10 22:35:06 -    Looking up the product property CINEPLAYER_561.AppSearch, and retrieved the value: RET,FALSE;OUT,FOUND_CP53BD;REG,HKLM\SOFTWARE\sonic\CinePlayer\5.0\Preference,REG_SZ,BuildOEM
09/16/10 22:35:06 -    The registry key was not found on x86: 'SOFTWARE\sonic\CinePlayer\5.0\Preference' error: 2
09/16/10 22:35:06 -    The requested AppSearch tests were not succesful.
09/16/10 22:35:06 -    Action VerifyActions.CINEPLAYER_561.AppSearch return code: 0
09/16/10 22:35:06 - Creating item removal data
09/16/10 22:35:06 - Finished creating item removal data; count=0
09/16/10 22:35:33 - Checking validity of key xx-xxxxx-xxxxx-xxxxx
09/16/10 22:35:33 - Validation completed successfully
09/16/10 22:35:52 -    Disabling installation of product 'STREAMER_CLT'
09/16/10 22:35:52 -    Disabling installation of product 'STREAMER_SVR_X86'
09/16/10 22:35:52 -    Disabling installation of product 'GOOGLE_TOOLBAR'
09/16/10 22:35:52 -    Disabling installation of product 'GOOGLE_CHROME'
09/16/10 22:35:52 - Executing setup action: PreviousVersions.VIDEOCAP_USB_X86.Auto
09/16/10 22:35:52 -    Action PreviousVersions.VIDEOCAP_USB_X86.Auto return code: 0
09/16/10 22:35:52 - Executing setup action: IncompatibleApplications.SMARTSOUND_50.SKIP1
09/16/10 22:35:52 -    Action IncompatibleApplications.SMARTSOUND_50.SKIP1 return code: 0
09/16/10 22:35:52 - Executing setup action: IncompatibleApplications.SMARTSOUND_50.SKIP2
09/16/10 22:35:52 -    Action IncompatibleApplications.SMARTSOUND_50.SKIP2 return code: 0
09/16/10 22:35:52 - Executing setup action: PreviousVersions.ROXIOCENTRAL_60.Auto
09/16/10 22:35:52 -    Action PreviousVersions.ROXIOCENTRAL_60.Auto return code: 0
09/16/10 22:35:52 - Executing setup action: PreviousVersions.EMC_130.DX90
09/16/10 22:35:52 -    Action PreviousVersions.EMC_130.DX90 return code: 0
09/16/10 22:35:52 - Executing setup action: PreviousVersions.EMC_130.EMC70
09/16/10 22:35:52 -    Action PreviousVersions.EMC_130.EMC70 return code: 0
09/16/10 22:35:52 - Executing setup action: PreviousVersions.EMC_130.Auto
09/16/10 22:35:52 -    Action PreviousVersions.EMC_130.Auto return code: 0
09/16/10 22:35:52 - Executing setup action: IncompatibleApplications.DOTNETFX_351.VER351
09/16/10 22:35:52 -    Action IncompatibleApplications.DOTNETFX_351.VER351 return code: 0
09/16/10 22:35:52 - Executing setup action: IncompatibleApplications.DIRECTX_FEB10.DIRECTX21
09/16/10 22:35:52 -    Action IncompatibleApplications.DIRECTX_FEB10.DIRECTX21 return code: 0
09/16/10 22:35:52 - Executing setup action: IncompatibleApplications.DIRECTX_FEB10.SKIP
09/16/10 22:35:52 -    Action IncompatibleApplications.DIRECTX_FEB10.SKIP return code: 0
09/16/10 22:35:52 - Executing setup action: PreviousVersions.CPDECODERPACK_433.Auto
09/16/10 22:35:52 -    Action PreviousVersions.CPDECODERPACK_433.Auto return code: 0
09/16/10 22:35:52 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.CP30
09/16/10 22:35:52 -    Action IncompatibleApplications.CINEPLAYER_561.CP30 return code: 0
09/16/10 22:35:52 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.CP3x
09/16/10 22:35:52 -    Action IncompatibleApplications.CINEPLAYER_561.CP3x return code: 0
09/16/10 22:35:52 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.SDMX
09/16/10 22:35:52 -    Action IncompatibleApplications.CINEPLAYER_561.SDMX return code: 0
09/16/10 22:35:52 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.CP5X
09/16/10 22:35:52 -    Action IncompatibleApplications.CINEPLAYER_561.CP5X return code: 0
09/16/10 22:35:52 - Executing setup action: PreviousVersions.CINEPLAYER_561.Auto
09/16/10 22:35:52 -    Action PreviousVersions.CINEPLAYER_561.Auto return code: 0
09/16/10 22:35:52 - Executing setup action: PreviousVersions.BOTPRODUCT.Auto
09/16/10 22:35:52 -    Action PreviousVersions.BOTPRODUCT.Auto return code: 0
09/16/10 22:35:52 - Executing setup action: PreviousVersions.BOTAPP_PE.Auto
09/16/10 22:35:52 -    Action PreviousVersions.BOTAPP_PE.Auto return code: 0
09/16/10 22:35:52 - Executing setup action: PreviousVersions.BASICBURN_0160.Auto
09/16/10 22:35:52 -    Action PreviousVersions.BASICBURN_0160.Auto return code: 0
09/16/10 22:35:52 - Incompatible suite is empty. Go on with installation
09/16/10 22:35:52 - Updating install progress: 0 / 14, Gathering required information...
09/16/10 22:35:52 -    Action InstallActions.VIDEOCAP_USB_X86.KB933262_x86 has no product code, no reference counting will be done.
09/16/10 22:35:52 - Updating install progress: 0 / 14, Installing Roxio Video Capture USB
09/16/10 22:35:52 - Executing setup action: InstallActions.VIDEOCAP_USB_X86.KB933262_x86
09/16/10 22:35:52 - Condition '(({OSVERSION} == 6.0) AND ({ARCHITECTURE} == 32))' evaluated to false
09/16/10 22:35:52 -    Condition for install action not satisfied; skipping
09/16/10 22:35:52 -    Action InstallActions.VIDEOCAP_USB_X86.KB933262_x86 return code: 0
09/16/10 22:35:52 -    Action InstallActions.VIDEOCAP_USB_X86.KB933262_x86 is Sync
09/16/10 22:35:52 -    Action InstallActions.VIDEOCAP_USB_X86.KB933262_x86 has SyncHandle equal NULL.
09/16/10 22:35:52 - Updating install progress: 1 / 14, Installing Roxio Video Capture USB
09/16/10 22:35:52 -    Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has no product code, no reference counting will be done.
09/16/10 22:35:52 - Updating install progress: 1 / 14, Installing Microsoft .Net v3.5 SP1
09/16/10 22:35:52 - Executing setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB
09/16/10 22:35:52 -    Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB return code: 0
09/16/10 22:35:52 -    Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB is Sync
09/16/10 22:35:52 -    Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has SyncHandle not equal NULL.
09/16/10 22:35:52 - Updating install progress: 2 / 14, (null)
09/16/10 22:35:52 -    Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB was just installed. Adding reference.
09/16/10 22:35:52 -    Adding group '{4433FF9E-AF21-4E41-B296-4E13BF4D52F5}' reference for action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB'
09/16/10 22:35:52 -    Action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB' has no product code, reference counting is not possible.
09/16/10 22:35:52 -    Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB has no product code, no reference counting will be done.
09/16/10 22:35:52 - Updating install progress: 2 / 14, Installing
09/16/10 22:35:52 - Executing setup action: InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB
09/16/10 22:35:52 -    Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB return code: 0
09/16/10 22:35:52 -    Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB is Sync
09/16/10 22:35:52 -    Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB has SyncHandle not equal NULL.
09/16/10 22:36:04 - Could not establish a connection to the internet using: 'http://redirect.soni...'.  Error code = 12007
09/16/10 22:38:36 - Updating install progress: 3 / 14, (null)
09/16/10 22:38:36 -    Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB failed with exit code -9.
09/16/10 22:38:36 - Installation failed with error code -9
09/16/10 22:38:36 - Rolling back installation
09/16/10 22:38:36 - Caught cancelation exception while running install actions
09/16/10 22:38:36 - Updating install progress: 3 / 14, Preparing to roll back...
09/16/10 22:38:36 - Updating rollback progress: 3 / 14, Preparing to roll back...
09/16/10 22:38:36 - Updating rollback progress: 3 / 14, Rolling back
09/16/10 22:38:36 - Rolling back setup action: InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB
09/16/10 22:38:36 -    Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB has nothing to roll back
09/16/10 22:38:36 -    Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB rollback return code: 0
09/16/10 22:38:36 - Updating rollback progress: 2 / 14, Rolling back
09/16/10 22:38:36 - Updating rollback progress: 2 / 14, Rolling back Microsoft .Net v3.5 SP1
09/16/10 22:38:36 - Rolling back setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB
09/16/10 22:38:36 -    Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has nothing to roll back
09/16/10 22:38:36 -    Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB rollback return code: 0
09/16/10 22:38:36 - Updating rollback progress: 1 / 14, Rolling back Microsoft .Net v3.5 SP1

Any help would be appreciated.

Edited by gi7omy, 17 September 2010 - 03:45 AM.


#2 cdanteek

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Posted 17 September 2010 - 07:04 AM

Quote

09/16/10 22:36:04 - Could not establish a connection to the internet  using: 'http://redirect.soni...=0560'.   Error code = 12007
09/16/10 22:38:36 - Updating install progress: 3 / 14, (null)
09/16/10 22:38:36 -    Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB failed with exit code -9.
09/16/10 22:38:36 - Installation failed with error code -9

09/16/10 22:38:36 - Rolling back installation



Minimum System Requirements:

Internet connection may be required for product activation at installation time

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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Do not post your email address on any public forum!  

#3 Sonic Boom

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Posted 17 September 2010 - 10:49 AM

You're the second person I've seen with this issue.

Download this file and drop it into the install folder replacing setup.exe.
http://www.dutran.co...etup356B40A.zip

Then run the DisableDirectX.bat file

This will not install DirectX. You can download that from here and run dxsetup.exe after you install Creator 2011
http://www.dutran.co...RECTX_FEB10.zip
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#4 SalR

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Posted 17 September 2010 - 01:24 PM

Thank you very much.

It installed following directions from Digital Master.

Have a good day!

#5 MountainBear67

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Posted 19 September 2010 - 11:56 PM

I had the same issues, and this method appeared to do the trick re. getting the program to install. However, the Roxio Burn widget never appears when I insert a blank disc - I just get the autoplay prompt that gives me the option of using Roxio, however it just takes me to the home page of the Creator 2011 program, which is blank? Any help there?  I am running Windows 7 (64).

#6 Sonic Boom

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Posted 20 September 2010 - 08:13 AM

View PostMountainBear67, on 19 September 2010 - 11:56 PM, said:

I had the same issues, and this method appeared to do the trick re. getting the program to install. However, the Roxio Burn widget never appears when I insert a blank disc - I just get the autoplay prompt that gives me the option of using Roxio, however it just takes me to the home page of the Creator 2011 program, which is blank? Any help there?  I am running Windows 7 (64).

Do you see a BASICBURN_0160_Install.log file in the log folder?
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#7 jp4miller

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Posted 11 October 2010 - 05:08 AM

View PostSonic Boom, on 17 September 2010 - 10:49 AM, said:

You're the second person I've seen with this issue.

Download this file and drop it into the install folder replacing setup.exe.
http://www.dutran.co...etup356B40A.zip

Then run the DisableDirectX.bat file

This will not install DirectX. You can download that from here and run dxsetup.exe after you install Creator 2011
http://www.dutran.co...RECTX_FEB10.zip

I tried your process and it didn't work for me. The install process got about 3/4 through and stalled on 'Instaling Roxio BackOnTrack' (as it had on all previous attempts) then backed out with the error message of being interupted.
Any other suggestions?

thanks,
jp

#8 Sonic Boom

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Posted 11 October 2010 - 01:08 PM

View Postjp4miller, on 11 October 2010 - 05:08 AM, said:

I tried your process and it didn't work for me. The install process got about 3/4 through and stalled on 'Instaling Roxio BackOnTrack' (as it had on all previous attempts) then backed out with the error message of being interupted.
Any other suggestions?

thanks,
jp

Email me your log files.
Du Tran
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#9 schufi

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Posted 12 October 2010 - 12:06 PM

I had a similar problem:
- brand new computer, Win7, no other software installed so far
- I downloaded RoxioWinOnCDCreator2011_JA08A030W13 and tried to install it
- 1st installation failed, I saw in the logfile that DirectX causes the Problem. So I Installed DirectX Web (dxwebsetup.exe)
   Eror in the logfile:
   'InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB failed with exit code -9'
   (see attachment for full logfile)
- 2nd installation failed with same error. So I installaed DirectX Redist (directx_feb2010_redist.exe)
- in the forum, I saw the option "DisableProducts", so I tried "setup.exe DisableProducts=DIRECTX_FEB10" which caused the same error
- then I read this forum topic, downloaded the above mentioned zip. Now, just at the begin of the installation, a box pops up with
   "Error 0002", nothing else. No logfiles

Question: The "setup.exe" in the zip file is just 3.8 MB, while RoxioWinOnCDCreator2011_JA08A030W13.exe is 1.2 GB.

Thanks for your help.

Attached File  SONIC_SETUP.zip   4.39K   34 downloads

#10 Sonic Boom

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Posted 13 October 2010 - 02:34 PM

View Postschufi, on 12 October 2010 - 12:06 PM, said:

I had a similar problem:
- brand new computer, Win7, no other software installed so far
- I downloaded RoxioWinOnCDCreator2011_JA08A030W13 and tried to install it
- 1st installation failed, I saw in the logfile that DirectX causes the Problem. So I Installed DirectX Web (dxwebsetup.exe)
   Eror in the logfile:
   'InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB failed with exit code -9'
   (see attachment for full logfile)
- 2nd installation failed with same error. So I installaed DirectX Redist (directx_feb2010_redist.exe)
- in the forum, I saw the option "DisableProducts", so I tried "setup.exe DisableProducts=DIRECTX_FEB10" which caused the same error
- then I read this forum topic, downloaded the above mentioned zip. Now, just at the begin of the installation, a box pops up with
   "Error 0002", nothing else. No logfiles

Question: The "setup.exe" in the zip file is just 3.8 MB, while RoxioWinOnCDCreator2011_JA08A030W13.exe is 1.2 GB.

Thanks for your help.

Attachment SONIC_SETUP.zip

1. Extract the file RoxioWinOnCDCreator2011_JA08A030W13.exe to folder
2. Download http://www.dutran.co...etup356B40A.zip and extract all files to the same folder. Should be prompted to overwrite setup.exe
3. Run DisableDirectX.bat
Du Tran
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ROXIO, a division of Sonic Solutions

#11 Jim_Hardin

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Posted 14 October 2010 - 02:31 AM

View Postschufi, on 12 October 2010 - 12:06 PM, said:

I had a similar problem:
- brand new computer, Win7, no other software installed so far
- I downloaded RoxioWinOnCDCreator2011_JA08A030W13 and tried to install it
- 1st installation failed, I saw in the logfile that DirectX causes the Problem. So I Installed DirectX Web (dxwebsetup.exe)
   Eror in the logfile:
   'InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB failed with exit code -9'
   (see attachment for full logfile)
- 2nd installation failed with same error. So I installaed DirectX Redist (directx_feb2010_redist.exe)
- in the forum, I saw the option "DisableProducts", so I tried "setup.exe DisableProducts=DIRECTX_FEB10" which caused the same error
- then I read this forum topic, downloaded the above mentioned zip. Now, just at the begin of the installation, a box pops up with
   "Error 0002", nothing else. No logfiles

Question: The "setup.exe" in the zip file is just 3.8 MB, while RoxioWinOnCDCreator2011_JA08A030W13.exe is 1.2 GB.

Thanks for your help.

Attachment SONIC_SETUP.zip


View PostSonic Boom, on 13 October 2010 - 02:34 PM, said:

1. Extract the file RoxioWinOnCDCreator2011_JA08A030W13.exe to folder
2. Download http://www.dutran.co...etup356B40A.zip and extract all files to the same folder. Should be prompted to overwrite setup.exe
3. Run DisableDirectX.bat
For the sake of the Mee Too posters, WinOnCD is a European product and schufi is posting from Switzerland... that would explain why you can't find these things on yours. ;)
Posted Image

#12 schufi

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Posted 18 October 2010 - 10:17 AM

@Sonic Boom: Still the same error. If I run the .bat or the Setup.exe directly, always "Error 0002" pops up

@Jim_Hardin: Sorry, I don't understand you post. Is this just a hint for other users or an advice for me? I couldn't find an WinOnCD Forum

Thanks
Schufi

#13 myguggi

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Posted 18 October 2010 - 11:16 AM

View Postschufi, on 18 October 2010 - 10:17 AM, said:

@Sonic Boom: Still the same error. If I run the .bat or the Setup.exe directly, always "Error 0002" pops up

@Jim_Hardin: Sorry, I don't understand you post. Is this just a hint for other users or an advice for me? I couldn't find an WinOnCD Forum

Thanks
Schufi


Here is a link to the WinOnCD forum, it is in German though

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#14 Sonic Boom

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Posted 19 October 2010 - 06:28 AM

View Postschufi, on 18 October 2010 - 10:17 AM, said:

@Sonic Boom: Still the same error. If I run the .bat or the Setup.exe directly, always "Error 0002" pops up

@Jim_Hardin: Sorry, I don't understand you post. Is this just a hint for other users or an advice for me? I couldn't find an WinOnCD Forum

Thanks
Schufi

Error 0002 is "Cannot find files". You need to place setup.exe and DisableDirectX.bat in the same folder as the install files.
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#15 schufi

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Posted 19 October 2010 - 11:47 AM

Thanks for the fast reply.

@myguggi: The German forum contains no entries about WinOnCD2011, and 2010. And only questions, but no answers for WinOnCD2009

@Sonic Boom: "install files", do you mean the RoxioWinOnCDCreator2011_JA08A030W13.exe ?
I have all files in the same folder see attachment
I also attached some systems information but this shouldn't be an issue.

I guess, that Setup.exe is looking for RoxioCreator* not for RoxioWinOnCD* in the installation folder.

It would be great if there is an adapted Setup.exe for WinOnCD.

Thanks

Attached Files


Edited by schufi, 19 October 2010 - 11:52 AM.


#16 Sonic Boom

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Posted 27 October 2010 - 12:28 PM

See the two .exe files? (eg. RoxioWinOnCDCreator2011_JA08A030W13.exe)
If you have Winzip or WinRar installed you should extract to folder. They are zipped executables. Once extracted you'll see the setup.exe that you need to replace.
Du Tran
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#17 eduardo009

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Posted 28 October 2010 - 09:06 AM

Same problem here, im trying right now the first replace method, lets see.

#18 schufi

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Posted 28 October 2010 - 09:51 AM

View PostSonic Boom, on 27 October 2010 - 12:28 PM, said:

See the two .exe files? (eg. RoxioWinOnCDCreator2011_JA08A030W13.exe)
If you have Winzip or WinRar installed you should extract to folder. They are zipped executables. Once extracted you'll see the setup.exe that you need to replace.

Thanks, that was the crucial hint. I didn't know that RoxioWinOnCDxxx.exe is a zip file.
I extracted it, replaced the Setup.exe, run the batch and the installation worked fine so far.
Now I hope, that all functions are running properly ;-)

#19 BillGr33n

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Posted 14 September 2011 - 08:45 PM

I am trying to follow all these instructions.  After I replace Setup.exe into the folder where everything has been extracted, I get error code 000D.  Do you know what I am doing wrong?

Bill




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