36 replies to this topic

[ronin]

I have an Acer Aspire desktop with a built in sound card using Realtek HD.  I can record and play back audio from the sound card using the Creator 2011 Audio capture, but when setting up for Video capture in 2011, no audio devices are available for input under the options dialogue.  Ideally I'd like to be able to use the sound card to capture the audio from the sound card while recording video.

Edited by ronin, 04 October 2010 - 12:49 AM.

[d_deweywright]

What are you using to capture your video?

[ronin]

d_deweywright, on 04 October 2010 - 03:37 AM, said:

What are you using to capture your video?

Sure, a little more info.  For the video (which I'm not connecting the audio channels through) I'm using the Pinnacle 500-USB.  I can see the video fine.  The audio channels are routed directly from the source to the line in jack on the motherboard.
I can hear the audio while capturing.  The computer is the Acer Aspire AX1700-U3700A running Windows 7.  Also, the audio capture method in Creator 2011 works find in this configuration, but the video capture doesn't seem to recognize the sound card as a valid audio input option.

[sknis]

ronin, on 04 October 2010 - 01:01 PM, said:

Sure, a little more info.  For the video (which I'm not connecting the audio channels through) I'm using the Pinnacle 500-USB.  I can see the video fine.  The audio channels are routed directly from the source to the line in jack on the motherboard.
I can hear the audio while capturing.  The computer is the Acer Aspire AX1700-U3700A running Windows 7.  Also, the audio capture method in Creator 2011 works find in this configuration, but the video capture doesn't seem to recognize the sound card as a valid audio input option.

1) Do you see an option to captrure fromm the sound card?
2) Why don't you plug your audio cables into the Pinnacle device?  There should be a options for that device in the audio options.

[ronin]

sknis, on 04 October 2010 - 01:14 PM, said:

1) Do you see an option to captrure fromm the sound card?
2) Why don't you plug your audio cables into the Pinnacle device?  There should be a options for that device in the audio options.

No, there is no option available for getting the sound from the sound card - not in the video capture area anyway.  In the audio capture area the sound card is selectable but under video capture the audio input selection is blank.  

I tried to route the audio through the USB device but that didn't appear to work (i.e. no audio - just the video).

[gi7omy]

That seems to be a common problem with that device (which hasn't had a driver update from 2005 from what I can find)

Check this website

http://forum.videohe...innacle-500-USB

[ronin]

gi7omy, on 04 October 2010 - 05:22 PM, said:

That seems to be a common problem with that device (which hasn't had a driver update from 2005 from what I can find)

Check this website

http://forum.videohe...innacle-500-USB

I really didn't expect the pinnacle device to work perfectly - that's why I was trying to use the audio card.  I did expect Creator 2011 to recognize the standard Realtek sound drivers however - and it does seem to in audio capture mode - but not in video capture.  Could this be a bug with Creator 2011?

[gi7omy]

It's almost certainly a bug, but with the Pinnacle device.

What is probably happening is that the OS is trying to get the audio from the USB input and de-activating the Realtek input.

The fact the video comes through would suggest that may be what's happening. In short, while the USB device is active, your Realtek won't work

[sknis]

I agree with gi7omy.

One last thing to try is to make sure your audio device is enabled for recording with the Pinnacle device and also when you are trying to capture the audio with that video capture program.  Just because it is enabled with the audio capture, doesn't necessarily mean it is enable to all.

[ggrussell]

I read through that link Daithi and there was one interesting point.

Quote

Windows Sound / Volume control > Advanced Properties, and changed Recording source from on-board audio to DVC-90.

Granted that isn't the same USB device, but I wonder if that would work.  Go to the Control Panel and make the Pinnacle 500 the default recording device.Then try to capture video/audio from it.

Edited by ggrussell, 05 October 2010 - 06:04 AM.

[ronin]

gi7omy, on 05 October 2010 - 02:32 AM, said:

It's almost certainly a bug, but with the Pinnacle device.

What is probably happening is that the OS is trying to get the audio from the USB input and de-activating the Realtek input.

The fact the video comes through would suggest that may be what's happening. In short, while the USB device is active, your Realtek won't work

Actually its quite the opposite - The OS doesn't recognize the USB device as a valid audio input (in control panel)  However, in the OS the line in jack (sound card) is the default recording device (no ability to select the USB device as an audio input).

Creator 2011 in video capture mode doesn't recognize the sound card - even though according to the OS the line in jack is the default.  This was supported above when I said "in video capture mode I can here the audio through my speakers" but is clearer after checking with the control panel.  

It appears that Creator 2011 in video capture mode - when the Pinnacle 500 device is selected as the video source in Creator 2011, excludes the ability to select any other audio device source period - even the sound card - this is not good.  It is suspicous that Creator 2011 recognizes the Pinnacle 500 video device, accepts and shows the video, but doesn't process the audio, and then furthermore does not allow someone to select the native sound card instead, but never-the-less provides an options dialog in video capture mode to select but audio devices - but leaves it unpopulated.  

Bottom line, if the OS has selected and is recognizing the sound card - Creator 2011, should be allowing that device to be a valid audio source -

if their audio dialog and pull down menu to select audio devices to choose from is to have any value in this case.

[gi7omy]

It doesn't quite work that way I'm afraid. I use a USB audio device for operating digital radio comms and my 'default' input is the sound card but when I run the appropriate progrem it selects the USB audio.

What is happening in your case is the app is selecting the USB device as source - but the audio just won't work. This is down to Pinnacle drivers failing and that puts the blame squarely at their door.

It's not just Roxio apps that are having the problem - the web page I gave you stated it was a common fault, which makes it a Pinnacle bug

[ronin]

gi7omy, on 06 October 2010 - 12:49 AM, said:

It doesn't quite work that way I'm afraid. I use a USB audio device for operating digital radio comms and my 'default' input is the sound card but when I run the appropriate progrem it selects the USB audio.

What is happening in your case is the app is selecting the USB device as source - but the audio just won't work. This is down to Pinnacle drivers failing and that puts the blame squarely at their door.

It's not just Roxio apps that are having the problem - the web page I gave you stated it was a common fault, which makes it a Pinnacle bug

However, there is a difference between what you are saying and what I'm saying still.  Even with Creator running, the audio card is the default and is usable.  Creator just won't recognize the sound card.

[gi7omy]

There isn't. Creator won't recognise the Realtek because Windows assumes the Pinnacle one is functional - it's trying to get the input from that and mutes the Realtek card when it detects it is being used (which it IS as you're getting the video component)

Bottom line is the Pinnacle device is the problem

[ronin]

gi7omy, on 06 October 2010 - 03:32 PM, said:

There isn't. Creator won't recognise the Realtek because Windows assumes the Pinnacle one is functional - it's trying to get the input from that and mutes the Realtek card when it detects it is being used (which it IS as you're getting the video component)

Bottom line is the Pinnacle device is the problem

This guy, in the post you provided above, says he got it to work with other softwares. . .  .

Quote

To name a few, I use it everyday with a Sony 8mm camcorder as a webcam on Skype. I capture 720 x 480 avi and mpg using WinDVD Creator from any source with component outputs (RCA Red, White & Yellow jacks). Windows Movie Maker and VirtualDub also recognize the USB 500 device. As I said, audio must be input through the computer sound card in all cases EXCEPT Pinnacle software which doesn't give you that option. I have always had audio sync problems w/ Pinnacle Studio and so captured with other programs for edit and burning with Studio.

Edited by ronin, 06 October 2010 - 06:36 PM.

[gi7omy]

The bottom line is there is a problem with the Pinnacle device. ONE person in 21 posts said he got it to work - not one other poster did.

From one post in that thread "That Pinnacle box only works with the Pinnacle software supplied. "

[ronin]

gi7omy, on 07 October 2010 - 03:16 AM, said:

The bottom line is there is a problem with the Pinnacle device. ONE person in 21 posts said he got it to work - not one other poster did.

From one post in that thread "That Pinnacle box only works with the Pinnacle software supplied. "

I'm not even using the Pinnacle device for audio and the audio card is supplying sound just fine.  This pic shows the that the audio IS the default device and it is operating.  It also shows the "Blank" Creator menu for selecting an audio device which is very odd.  The Creator menu evidently is made to select an audio source (such as the sound card) and one should be able to select audio from the sound card to overlay and capture audio via that source.

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Edited by ronin, 20 October 2010 - 05:05 PM.

[d_deweywright]

I'd never tried to do that before you put up your image.  Mine works.  I have options for my other audio devices, so I selected the microphone, then captured a short bit of video while talking into the mic, and got what it indicated I should, the video, with my voice as the audio.

So, the question is, why doesn't it work for you?

Have you tried uninstalling/reinstalling your Creator 2011?  Seems odd that it would recognized your other audio input(s) for audio capture, but not offer them for video capture.

 AudioSelect.jpg   78.64K   0 downloads

Edited by d_deweywright, 20 October 2010 - 06:21 PM.

[Jim_Hardin]

It seems to me that you are using a device that is dependant on the Software that came with the device.

You are going to have to use the Pinnacle software for it to work…

[d_deweywright]

Jim, I have to agree with his question though, if Roxio recognizes it as a valid video device, why isn't it letting him select an alternative audio input, as I can using the USB 2861 device?