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ckranitzky

Tracking Servo Error

Question

Hi all, I saw this elsewhere in the forum but couldn't find a solid answer so I thought I would repost.

 

Whenever I try to burn a DVD i get a error message that reads:

"The drive reported an error

Sense Key = HARDWARE ERROR

Sense Code = 0x09, 0x01

TRACKING SERVO FAILURE"

 

at that point i can no longer close popcorn and must restart. I'm using the superdrive that came with my iMac, and this has been going on for a few months (i've been trying to get technical support from roxio without any luck), prior to that the program had worked just fine.

 

I saw someplace that someone mentioned that installing OS 10.4.6 may have messed up popcorn...i have no idea if that is the problem (i don't remember when 10.4.6 came out, though the timeframe seems about right), but am currently running 10.4.7

 

any help would be appreciated

 

-Charles

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