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Charging Bull

Cannot Burn Iso Image, Creator 9 De

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I am using the following software which came with a Dell Precision M6400 running Windows Vista Professional 64-bit.

 

Roxio Creator DE

Version: 9.1.573 SP1

Serial Number: 15-HMSJ0-xxxxx-xxxxx

Copyright: Sonic Solutions 2007

 

When I choose Copy > Burn Image and insert a new CD-R disk, it reports that there is only 10 MB free space. When I try to burn, a few seconds later the following message appears.

 

There was a problem writing to the disc. You can try again by clicking the Retry button. You will need another blank disc ready.

 

I have used these disks successfully on a different M6400 machine.

 

Must I go to Dell for support? A message to my email would be much appreciated.

 

Please advise. Thanks.

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I don't think you'll find anybody who will email answers to you. We find solutions in the forum so that everyone can see the answer. :)

 

Please tell us about the ISO image you're trying to burn to disc. [How big is it? What sort of disc was it made from?]

We need to know also, what CD-Rs you're trying to use. [brand, speed, and size.]

What burner drive does your computer have? [Make and Model number]

What other error information do you get apart from "There was a problem writing to the disc. You can try again by clicking the Retry button. You will need another blank disc ready." when you're trying to burn? Is/Are there other error message(s) which pop up and give error text or numeric codes?

 

Your official support has to come from Dell since you're using their software on their machine, but we're a group of enthusiasts here and will help you all we can.

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And how much defragged free space do you have on that computer's system drive?

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I am not trying to get a private email answer. I just want to know when someone posts a response on this thread. It appears that I am getting notified.

 

This has happened with all of the .iso images that I have tried. I am currently trying to burn the Ubuntu desktop 10.10.10 image. It is currently burning on a different machine.

 

I am using Memorex CD-R 52X 700MB 80min media. Disks from this package are working in the other machine. In fact, one that failed on this machine is now burning on the other machine.

 

Burner: TSSTcorp DVD+-RW TS-D633A

Firmware: D200

 

Retry results in the same message. No additional error text or numeric codes.

 

Any ideas or suggestions?

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And how much defragged free space do you have on that computer's system drive?

 

Please tell me how I would find that information?

 

Do you mean the largest, contiguous free space on the drive?

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Please tell me how I would find that information?

 

Do you mean the largest, contiguous free space on the drive?

 

The defrag part was simply a reminder to defrag (and clean) your system drive. I'm sure you know how to find out how much space you have left on your system drive.

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I use Easy Creator 10 and was having the same problem but after I "Finished" the session the .ISO worked just fine. In EC10 select Copy, Burn Image; browse to find your .ISO and insert a blank CD-R; click Burn Image Button; disc ejects on completion; push the disc back in; click on tools, select "finalize disc"; click "Finalize Button"; disc will eject; cancel to complete. I have a Superwrite Master Burning Rohm; Vista Premium 34-OS. I believe the key is to "Finalize" the burn whatever software you are using; otherwise it probably you burner rom.

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I use Easy Creator 10 and was having the same problem but after I "Finished" the session the .ISO worked just fine. In EC10 select Copy, Burn Image; browse to find your .ISO and insert a blank CD-R; click Burn Image Button; disc ejects on completion; push the disc back in; click on tools, select "finalize disc"; click "Finalize Button"; disc will eject; cancel to complete. I have a Superwrite Master Burning Rohm; Vista Premium 34-OS. I believe the key is to "Finalize" the burn whatever software you are using; otherwise it probably you burner rom.

 

I am not sure this is the same problem. I cannot ever get the image to burn to completion. The error message appears within 30 seconds of starting the burn.

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I am not sure this is the same problem. I cannot ever get the image to burn to completion. The error message appears within 30 seconds of starting the burn.

 

Google for ImgBurn and use it to burn the iso file.

 

Also dump those Memorex discs and get some quality discs.

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Google for ImgBurn and use it to burn the iso file.

 

Also dump those Memorex discs and get some quality discs.

 

I take it that you are suggesting that I not use Roxio software. Is that correct?

 

Imgburn may be all that I need. I am not a movie maker or audio buff. I will give Imgburn a try.

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Google for ImgBurn and use it to burn the iso file.

 

Also dump those Memorex discs and get some quality discs.

 

Imgburn is providing a lot more information when the error occurs. The log and the error dialog box that appears (this box should be copyable) follow. Do these provide any clues?

 

===

 

I 14:09:50 ImgBurn Version 2.5.2.0 started!

I 14:09:50 Microsoft Windows Vista Business x64 Edition (6.0, Build 6002 : Service Pack 2)

I 14:09:50 Total Physical Memory: 8,375,312 KB - Available: 5,392,408 KB

I 14:09:50 Initialising SPTI...

I 14:09:50 Searching for SCSI / ATAPI devices...

I 14:09:50 -> Drive 1 - Info: TSSTcorp DVD+-RW TS-D633A D200 (E:) (ATAPI)

I 14:09:50 Found 1 DVD±RW/RAM!

I 14:10:46 Operation Started!

I 14:10:46 Source File: C:\Master\Ubuntu\ubuntu-10.10-desktop-i386.iso

I 14:10:46 Source File Sectors: 354,896 (MODE1/2048)

I 14:10:46 Source File Size: 726,827,008 bytes

I 14:10:46 Source File Volume Identifier: Ubuntu 10.10 i38

I 14:10:46 Source File Application Identifier: GENISOIMAGE ISO 9660/HFS FILESYSTEM CREATOR © 1993 E.YOUNGDALE © 1997-2006 J.PEARSON/J.SCHILLING © 2006-2007 CDRKIT TEAM

I 14:10:47 Source File File System(s): ISO9660 (Bootable), Joliet

I 14:10:47 Destination Device: [0:1:0] TSSTcorp DVD+-RW TS-D633A D200 (E:) (ATAPI)

I 14:10:47 Destination Media Type: CD-R (Disc ID: 97m15s17f, Ritek Co.) (Speeds: 10x, 16x, 20x, 24x)

I 14:10:47 Destination Media Sectors: 359,843

I 14:10:47 Write Mode: CD

I 14:10:47 Write Type: SAO

I 14:10:47 Write Speed: 10x

I 14:10:47 Lock Volume: Yes

I 14:10:47 Test Mode: No

I 14:10:47 OPC: No

I 14:10:47 BURN-Proof: Enabled

I 14:10:47 Write Speed Successfully Set! - Effective: 1,764 KB/s (10x)

I 14:10:47 Filling Buffer... (40 MB)

I 14:10:49 Writing LeadIn...

 

===

 

I/O Error!

 

Device: [0:1:0] TSSTcorp DVD+-RW TS-D633A D200 (E) (ATAPI)

 

ScsiStatus: 0x02

Interpretation: Check Condition

 

CDB: 2A 00 FF FF FF BA 00 00 20 00

Interpretation: Write (10) - Sectors: -118 - -87

 

Sense Area: 70 00 05 00 00 00 00 0A 00 00 00 00 21 02 00 00 00 00

Interpretation: Invalid Address For Write

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What brand and type of disc are you trying to use and what burner do you have - make and model number please.

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I am using Memorex CD-R 52X 700MB 80min media.

 

All kinds of folks might bad mouth your Memorex disc's. Memorex is a brand name not a manufacture name, the manufacture that made those disc is in the ImgBurn log ( Ritek Co)..

 

Since you say they work in another machine they're probably fine. What X speed are they? ImgBurns highest X speed was 24X, that means old media or old burner/firmware?

'

Burner: TSSTcorp DVD+-RW TS-D633A Firmware: D200

 

What is your PC a Dell and came with the TSSTcorp DVD+-RW TS-D633A Firmware: D200?

 

How old and have you ever updated the firmware for the burner?

 

Next time post the whole ImgBurn log please..

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I tried to install the current drive firmware from http://support.dell.com/ which appears to be more recent than the http://www.firmwarehq.com/ package. The firmware load failed. Now this slot drive will not even pull a disk in.

 

A call to Dell technical support resulted in a replacement drive being shipped to arrive tomorrow.

 

Many thanks to everyone for your help and suggestions. After installing the replacement drive, I will try to remember to post the results here. Thanks.

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