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Having Problems With Roxio? Tough! If It's A Legacy Product

Started by laceystarr , Oct 16 2010 08:37 AM

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15 replies to this topic

#1 laceystarr

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Posted 16 October 2010 - 08:37 AM

Roxio does not actively support Creator 2009! It is a bunch of crap to not support your own product that isn't even that old. Buying a Roxio program is a waste of money, because if it doesn't work, they'll just say "that's too bad, but you can upgrade for a cost!"
Read the following, then ask yourself if you really want to waste your money...

"After reviewing your notes, we understand that you're having issues using Roxio Creator 2009 software on your computer.
We would like to inform you that Roxio Creator 2009 software is already considered a "legacy" product, which we no longer actively support. You are welcome to use our KnowledgeBase and discussion forum for the product in question. Please contact our Inside Sales at 1-877-793-7480 from 9am to 6pm EST Monday –Friday to upgrade to our latest release and find out your upgrade options. You may refer on the article below to know more about legacy product."

#2 cdanteek

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Posted 16 October 2010 - 08:40 AM

Why not tell us the issues your having and someone here may be able to help.

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here.   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here  Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
  17. Click here Finding Your Computer Specs And Roxio Software Version Number.

#3 laceystarr

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Posted 16 October 2010 - 08:44 AM

cdanteek, on 16 October 2010 - 08:40 AM, said:

Why not tell us the issues your having and someone here may be able to help.

Well thank you.  Sorry to sound so mean...
I am not a computer genius but I think I am o.k. most of the time.
So... When trying to burn a DVD, it says that "No disc burners are available"
It has those other options available, like saving to a set of files, and all that.
I have checked my DVD drive over and over again, and I can burn CDs using other software, just not Roxio.

Thanks for asking. ahhh!

#4 gi7omy

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Posted 16 October 2010 - 08:53 AM

Check link number 7 in CD's signature above

7. Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update

If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe

Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor

EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#5 cdanteek

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Posted 16 October 2010 - 08:54 AM

laceystarr, on 16 October 2010 - 08:44 AM, said:

Download this the second one # 7 in my signature..>> PX Engine 4.18.16a. Update, .Click here

Make a folder on your desktop, right click, new folder. Download the PX Engine 4.18.16a compressed zip file into the folder.Extract the contents from the zip file with Win Zip/ winRAR, close all open programs and double click the .exe, when it's done reboot your PC, now check and see if Roxio see's your drives..

Spoiler

#6 laceystarr

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Posted 16 October 2010 - 08:58 AM

cdanteek, on 16 October 2010 - 08:54 AM, said:

Thanks, I'll do it now...

#7 laceystarr

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Posted 16 October 2010 - 09:21 AM

I did it, it's all still the same.

#8 cdanteek

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Posted 16 October 2010 - 09:37 AM

laceystarr, on 16 October 2010 - 09:21 AM, said:

I did it, it's all still the same.

Hang in there we have other things to fix it.

Leave the px engine in the folder we will need it again.

What operating system are you running?

If you go to my computer do you see all your CD/DVD Drives?

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#9 laceystarr

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Posted 16 October 2010 - 11:05 AM

cdanteek, on 16 October 2010 - 09:37 AM, said:

My operating system is Vista. I cannot see my cd/dvd drive at all in My Computer. I went to Device Manager and it has that yellow triangle with the exclamation mark on my DVD device.

#10 cdanteek

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Posted 16 October 2010 - 11:16 AM

laceystarr, on 16 October 2010 - 11:05 AM, said:

My operating system is Vista. I cannot see my cd/dvd drive at all in My Computer. I went to Device Manager and it has that yellow triangle with the exclamation mark on my DVD device.

Go back into Device Manager and right click uninstall next to each CD/DVD Drive, reboot and look in my computer for the drives ( windows will reinstall the drives with the correct windows drivers)? If they are there check Roxio, if Roxio don't see them do the px engine again and reboot, are they showing? If not come back we have one more way to set the Roxio filters correctly.

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#11 laceystarr

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Posted 16 October 2010 - 11:33 AM

cdanteek, on 16 October 2010 - 11:16 AM, said:

I did it and now I'm getting the message: Device driver software was not successfully installed.

#12 cdanteek

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Posted 16 October 2010 - 11:39 AM

laceystarr, on 16 October 2010 - 11:33 AM, said:

I did it and now I'm getting the message: Device driver software was not successfully installed.

Do the CD/DVD Drives show in Device Manager?

Re-boot again and watch for device detected installing drivers.

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#13 laceystarr

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Posted 16 October 2010 - 11:42 AM

cdanteek, on 16 October 2010 - 11:39 AM, said:

Do the CD/DVD Drives show in Device Manager?

Re-boot again and watch for device detected installing drivers.

It tried to install the drivers but it said:

"Please consult with your device manufacturer for assistance getting this device installed.
Slimtype DVD A DS8A1H Device Failed"

#14 cdanteek

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Posted 16 October 2010 - 11:55 AM

laceystarr, on 16 October 2010 - 11:42 AM, said:

It tried to install the drivers but it said:

"Please consult with your device manufacturer for assistance getting this device installed.
Slimtype DVD A DS8A1H Device Failed"

This is a HP Laptop running Vista Home Premium?

Had the drive worked with any other software prior to it not working in your Roxio C2009?

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#15 laceystarr

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Posted 16 October 2010 - 12:03 PM

yes and yes

#16 cdanteek

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Posted 16 October 2010 - 12:17 PM

laceystarr, on 16 October 2010 - 12:03 PM, said:

yes and yes

Power down the pc and leave it off for five minutes then restart.

Laptops sometimes don't do things on reboot like they should.

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Having Problems With Roxio? Tough! If It's A Legacy Product

#1 laceystarr

#2 cdanteek

#3 laceystarr

#4 gi7omy

#5 cdanteek

#6 laceystarr

#7 laceystarr

#8 cdanteek

#9 laceystarr

#10 cdanteek

#11 laceystarr

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#13 laceystarr

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