If I Purchase Creator 2011, How Long Before It Crashes And I Get The Following Advise From Roxio?
#1
Posted 19 October 2010 - 07:06 PM
#2
Posted 19 October 2010 - 08:46 PM
Edited by ggrussell, 20 October 2010 - 06:47 AM.
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System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
#3
Posted 20 October 2010 - 03:13 AM
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
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#4
Posted 20 October 2010 - 06:24 AM
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#5
Posted 20 October 2010 - 03:11 PM
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#6
Posted 20 October 2010 - 04:14 PM
d_deweywright, on 20 October 2010 - 06:24 AM, said:
Ok, I'm up for trying...
Windows Vista Home Premium (64-bit)OS, 2.80 GHz Processor speed, 8.O0 GB RAM (the majority free.)
Here's what I sent to Roxio and the rest of their response below that:
I was having troubles with my Creator 2009 SE (purchased in May of 2009!) having track names follow a rip of a CD so I uninstalled the program. I now have tried to install it numerous times. It appeared to install but would never open. The Roxio logo would appear briefly and then nothing would follow. I uninstalled it the other day again and followed directions to delete all the Roxio files on my computer after that. Now when installing it mention in the process something about "needing Roxio Media Creator 10" to install 2009! Whaaatttt? My wife spent around $100 on this product not to long ago and it is virtually useless to us now. I would appreciate some help in getting it back to working as it was a large $ amount purchase for our family. My OS is Windows Vista, FYI.
...However, you can try the link below that may help you resolved the issue.
Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
Knowledgebase Article : 000207CR
http://kb.roxio.com/...S=set-locale=en
So I went to the link and I first deselected all of my startup items. The result is that my computer would not start! I had to reboot in Safe Mode to get it back. Not trusting this I asked for more help and got the same response. I'm sure I've not understood something with their link, but that's what leads to frustration when they give you a solution and nobody then answers questions because the product is too "old." Do you have any ideas, kind sir?
#7
Posted 20 October 2010 - 06:33 PM
Unselecting all the items in Startup should NOT keep Vista from booting. However if you turned everything off in the SERVICES Tab, that may have adverse affect. Also when editing the registry, be very precise and make sure you remove the correct entry AND ALWAYS make a backup of the Registry first.
If you still have C2009 installed and having issues, some of us like to use Revo Uninstall. It's a free app that monitors the uninstall and then safely removes files and registry entries. Instead of going through that KB, you can try Revo if C2009 is still installed.
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System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
#8
Posted 20 October 2010 - 06:46 PM
ggrussell, on 20 October 2010 - 06:33 PM, said:
Unselecting all the items in Startup should NOT keep Vista from booting. However if you turned everything off in the SERVICES Tab, that may have adverse affect. Also when editing the registry, be very precise and make sure you remove the correct entry AND ALWAYS make a backup of the Registry first.
If you still have C2009 installed and having issues, some of us like to use Revo Uninstall. It's a free app that monitors the uninstall and then safely removes files and registry entries. Instead of going through that KB, you can try Revo if C2009 is still installed.
Thanks. I downloaded Revo Uninstaller and ran it just now. It removed what appears to be what was left of the program and in the regsitry. Would I now be able to try and reinstall C2009? If that did the trick I owe you, big time!
#9
Posted 21 October 2010 - 06:33 AM
C:\Program Data\Roxio
C:\Program Data\Sonic
C:\Program Files\Roxio
C:\Program Files\Roxio Creator 2009 (may include "Special Edition" or "Ultimate") C:\Program Files(x86)\Roxio - (x64 bit systems only)
C:\Program Files(x86)\Roxio Creator 2009 (..) - x64
C:\Program Files\Common Files\Roxio Shared
C:\Program Files\Common Files\Sonic Shared
C:\Users\Username\App Data\Local\RoxioCentralFX
C:\Users\Username\App Data\Roaming\Roxio
C:\Users\Username\App Data\Local\Roxio (x86/x64)
You can safely delete them. Most important is the Roxio Shared where the certificates are. Make sure it's gone. Then reinstall C2009. I use Revo Uninstall a lot, but I stay away from registry cleaners. Some of those are too vigorous and end up removing stuff that's needed.
Edited by ggrussell, 21 October 2010 - 06:34 AM.
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System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
#10
Posted 21 October 2010 - 05:32 PM
ggrussell, on 21 October 2010 - 06:33 AM, said:
C:\Program Data\Roxio
C:\Program Data\Sonic
C:\Program Files\Roxio
C:\Program Files\Roxio Creator 2009 (may include "Special Edition" or "Ultimate") C:\Program Files(x86)\Roxio - (x64 bit systems only)
C:\Program Files(x86)\Roxio Creator 2009 (..) - x64
C:\Program Files\Common Files\Roxio Shared
C:\Program Files\Common Files\Sonic Shared
C:\Users\Username\App Data\Local\RoxioCentralFX
C:\Users\Username\App Data\Roaming\Roxio
C:\Users\Username\App Data\Local\Roxio (x86/x64)
You can safely delete them. Most important is the Roxio Shared where the certificates are. Make sure it's gone. Then reinstall C2009. I use Revo Uninstall a lot, but I stay away from registry cleaners. Some of those are too vigorous and end up removing stuff that's needed.
Well, I'm still perplexed. I made sure no files were hidden, went to each folder listed you listed and deleted those folders. Restarted and tried to reinstall. Almost through it and the followin message appeared (as it did before on me): "You must install Roxio Easy Media Creator 10 before installing the content." Did I still miss a folder to delete or delete one too many? I appreciate your help. Thanks.
#11
Posted 21 October 2010 - 06:41 PM
Edited by ggrussell, 21 October 2010 - 06:55 PM.
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System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
#12
Posted 21 October 2010 - 08:36 PM
ggrussell, on 21 October 2010 - 06:41 PM, said:
Boy, I'm not having much luck. Downloaded, unzipped and ran the patch and got the message "This is a valid installation. There is no need to clean up!" Tried to install C2009 SE again and got the "You must intall Roxio Easy Media Creator 10 before installing the content." I won't waste your time much more, but any ideas?
#13
Posted 22 October 2010 - 02:51 AM
NotHappyWithRoxio, on 21 October 2010 - 08:36 PM, said:
Thanks for hanging in there. Read/do this (link)
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#14
Posted 22 October 2010 - 06:02 AM
NotHappy - Do you keep Vista updated? Specifically .NET 3.5 SP1 should be installed.
In the Compatibility mode section, uncheck the box that is labeled Run the program in compatibility mode for Windows Vista. Also the install should be run as Admin.
Edited by ggrussell, 22 October 2010 - 10:57 AM.
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System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
#15
Posted 22 October 2010 - 07:55 AM
ggrussell, on 22 October 2010 - 06:02 AM, said:
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#16
Posted 10 January 2011 - 07:06 PM
#17
Posted 10 January 2011 - 08:29 PM
Nidge, on 10 January 2011 - 07:06 PM, said:
1. Yes
2. No
What is your problem getting C2009 to load?
Does load mean install or open after installing?
Edited by cdanteek, 10 January 2011 - 08:58 PM.
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#18
Posted 16 January 2011 - 12:21 PM
cdanteek, on 10 January 2011 - 08:29 PM, said:
2. No
What is your problem getting C2009 to load?
Does load mean install or open after installing?
Certificate file is missing. I have tried the steps Roxio suggested and when it comes to reset license and time locks nothing happens and not responding appears. Do you think it's my pc or is some thing i'm doing wrong ?
Regards
#19
Posted 16 January 2011 - 01:38 PM
Nidge, on 16 January 2011 - 12:21 PM, said:
Certificate file is missing. I have tried the steps Roxio suggested and when it comes to reset license and time locks nothing happens and not responding appears. Do you think it's my pc or is some thing i'm doing wrong ?
Regards
C2011 is rather different from Creator 2009. Please follow that question up in the Creator 2011 forum.
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