10 replies to this topic

[ICR]

I have 3 probs: Roxio's support site (after I'd dispensed with Roxanne, who hasn't heard of Mytv Togo) tells me my registration key is invalid. Well, the programme seems happy to run and claim to be registered, and I've checked and checked again that I've entered the right code on the support site. I've appended original receipt to my support site submission so the Roxio folks can check for themselves. The second problem is that Mytv togo tells me that all my recorded tv in wmce is in high definition. Hmmm, if only. I live in the UK, where regular HD is unlikely to broadcast for some time! The third prob is that the roxio support site has still to respond to my post (48hours) - am I being over-optimistic? The prog doens't work, the support site is clunky and difficult to access (it took 24 hours just to successfully register!), and then no-one reads the stuff? Anyone else having probs like this?

[kimmtg]

ICR, on Jul 7 2006, 03:49 PM, said:

I have 3 probs: Roxio's support site (after I'd dispensed with Roxanne, who hasn't heard of Mytv Togo) tells me my registration key is invalid. Well, the programme seems happy to run and claim to be registered, and I've checked and checked again that I've entered the right code on the support site. I've appended original receipt to my support site submission so the Roxio folks can check for themselves. The second problem is that Mytv togo tells me that all my recorded tv in wmce is in high definition. Hmmm, if only. I live in the UK, where regular HD is unlikely to broadcast for some time! The third prob is that the roxio support site has still to respond to my post (48hours) - am I being over-optimistic? The prog doens't work, the support site is clunky and difficult to access (it took 24 hours just to successfully register!), and then no-one reads the stuff? Anyone else having probs like this?

I've seen the bug where MyTV ToGo sometimes thinks a non-HD show is HD.  Does this occur on all of your shows or just a few?  If you select the show that claims to be HD and attempt to encode it then what happens?  Do you get an error?

What portable device are you trying to encode to?

[ICR]

kimmtg, on Jul 7 2006, 10:43 PM, said:

I've seen the bug where MyTV ToGo sometimes thinks a non-HD show is HD.  Does this occur on all of your shows or just a few?  If you select the show that claims to be HD and attempt to encode it then what happens?  Do you get an error?

What portable device are you trying to encode to?

ALL shows are classified as HD, I get a warning before I try to encode, and if I go ahead anyway it runs for a moment then fails (and tells me so, no crash). The log says '?protected file' (nothing about HD) but the files are not. I can convert all my tv files to wmv without problems using 'Digital Media Converter', which makes no comment about HD or protection. However, I chose mytv togo because it is supposed to be faster and less hassle etc. I'm trying to encode for pocketpc. Thanks for the swift response!!

Ian

[ICR]

ps - how do I persuade the guys on the support site to respond? Sorry to be boring, but  - can I have my money back?

Ian

[ogdens]

ICR, on Jul 9 2006, 03:21 PM, said:

ps - how do I persuade the guys on the support site to respond? Sorry to be boring, but  - can I have my money back?

Ian

Can,t help you with support site (i'm just a fellow user).


Telephone
Assistance with rebates, product registration, and general non-technical issues. You can contact Customer Service at +353 (0) 61 7020 59 . Monday through Friday during the hours of 8:30AM to 5:30 PM GMT, as per this site.....    http://www.roxio.com...ce/default.html

Edited by ogdens, 09 July 2006 - 12:50 PM.

[ICR]

ogdens, on Jul 9 2006, 12:49 PM, said:

Can,t help you with support site (i'm just a fellow user).
Telephone
Assistance with rebates, product registration, and general non-technical issues. You can contact Customer Service at +353 (0) 61 7020 59 . Monday through Friday during the hours of 8:30AM to 5:30 PM GMT, as per this site.....    http://www.roxio.com...ce/default.html

yup - that last link is to the guys that don't reply...

[ogdens]

ICR, on Jul 9 2006, 06:38 PM, said:

yup - that last link is to the guys that don't reply...

The link takes me to UK Customer Service

[ICR]

ogdens, on Jul 9 2006, 02:53 PM, said:

The link takes me to UK Customer Service

Indeed. From here, once you've got past the automated support (essentially an interactive faq) - which, worryingly, knows nothing about mytv togo, you can then get yourself a "web ticket" and post your problem. That's where it all seems to end! No response in three days. Not my usual experience of this sort of support with other vendors, but I may just have been lucky in the past. I'd be interested to hear if any other UK WMCE users have got this to work. Must mention that Kimmtg from this board has been very helpful so far!

Ian

[pdlue]

ICR, on Jul 10 2006, 06:26 AM, said:

Indeed. From here, once you've got past the automated support (essentially an interactive faq) - which, worryingly, knows nothing about mytv togo, you can then get yourself a "web ticket" and post your problem. That's where it all seems to end! No response in three days. Not my usual experience of this sort of support with other vendors, but I may just have been lucky in the past. I'd be interested to hear if any other UK WMCE users have got this to work. Must mention that Kimmtg from this board has been very helpful so far!

Ian

It does not appear that anyone from Roxio is monitoring the forum either. So you may be wasting time posting for help here. This is good to know. SO often Corp. project get started only to fail when it is time to execute because of a lcak of committment. This is obviously not on their priority list.

[AaBb]

I too am in the UK and get the message about tv programs from mce being HD.  They still convert though.  However, ReadySync doesn't automatically convert shows.  It's a pain. I posted it on the board here but haven't had any replies so I opened a ticket with the Self Service support 6 days ago - I 'm still waiting.  I think the Self Service bit means you fix it yourself?

[kimmtg]

Make sure the ReadySync.exe process is running (check running processes with Windows TaskManager).  If it's not running then you can either unleselect/reselect the option within MyTV ToGo or launch directly from "Program files\Roxio\MyTV Togo" folder.  There might be a problem updating your registry to register readysync.exe to run automatically after a reboot (in which case rebooting will disable readysync)

You can check your Windows registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and make sure there's a "readysync" value in there.  If it's not getting created correctly then you can make a new String Value named readysync and set it's value to the location of your readysync.exe file ("e.g. "C:\Program Files\Roxio\MyTV ToGo Premier\readsync.exe" or where ever you installed the software).

Hope that helps!