9 replies to this topic

[krysto4]

I've been using Jam & Toast 6 for years with no problem - however, recently my hard drive totally crashed - there's no way to retrieve anything from it - won't boot at all.  I got another G4  - and I have the original CD that I purchased from Roxio, but not the case.  The credit card I bought the CD with is long gone.  I don't have an email saved from Roxio - so no key there.  I think I've tried all avenues to retrieve the CD key to no avail.

Is there ANY WAY I can get a new CD key?

thanks.

[ogdens]

krysto4, on 14 November 2010 - 07:26 AM, said:

I've been using Jam & Toast 6 for years with no problem - however, recently my hard drive totally crashed - there's no way to retrieve anything from it - won't boot at all.  I got another G4  - and I have the original CD that I purchased from Roxio, but not the case.  The credit card I bought the CD with is long gone.  I don't have an email saved from Roxio - so no key there.  I think I've tried all avenues to retrieve the CD key to no avail.

Is there ANY WAY I can get a new CD key?

thanks.

  Did you ever register the product?  If so  sign into your account   at Roxio to see if the cd key is there.

[tsantee]

If you had the Jam application backed up somewhere it sometimes works to copy the backed up version to your Applications folder and launch it.

[rvmama]

I also have lost my product key number. I travel in an RV and we've changed out our rig and moved around a lot. I have no idea where the disk or case is anymore.
But I am a registered owner of Toast 10. and am trying to get the latest update but need the key number.
Since it's registered with my current email address can't Roxio reissue the email they probably sent me after registering with the key?  
I've tried their support page and keep finding myself in a loop. (try to find it... etc. ) then I just sent a request to webticket@roxio.com. But got an email confirmation that again
lead me to the same loop before.

Any ideas?

[ogdens]

rvmama, on 05 December 2010 - 11:36 AM, said:

I also have lost my product key number. I travel in an RV and we've changed out our rig and moved around a lot. I have no idea where the disk or case is anymore.
But I am a registered owner of Toast 10. and am trying to get the latest update but need the key number.
Since it's registered with my current email address can't Roxio reissue the email they probably sent me after registering with the key?  
I've tried their support page and keep finding myself in a loop. (try to find it... etc. ) then I just sent a request to webticket@roxio.com. But got an email confirmation that again
lead me to the same loop before.

Any ideas?

You don't need your product key for updates. Go here  http://www.roxio.com...esv10.html  . Works fine for me.

[toasted_in_buffalo]

Unless I'm missing something here, Roxio has the dumbest, most incompetent method for customers to access their account information than any other company in any other industry I have ever seen. And, today, having experienced its lam design, I sent them a piece of my mind... or at least I tried to, because, as you'll soon see, they've even designed the feedback button/system so that your message never gets to them. Talk about surrealistic Kafka designs: Roxio lives in a world unto its own, and they don't want us knocking on their door. Just send money is apparently their attitude. This is what I tried to send:

Hello anybody home? This is feedback to Roxio over your web site ... I can't see my account information...

This is the dumbest excuse for a customer account login design that I have ever seen. Have you ever subjected it to the customer test?

I want to see my account information. But you won't let me, unless I give you my CD key.

If I lost my CD key, then according to you. "the CD key can be found in your Roxio account."

But that begs the question, doesn't it? If I don't know what my CD key, then I can't possibly find out what it is because the CD key is IN my account, which I can't get to, unless I already know what the CD key!

Did any of you ever take a course in basic logic? It does not seem like it. It seems like a neurotic ten year old who's mad at the world designed this system just to *^$$ people off?

And the topper is, you conclude by essentially telling us that if we can't get the information we want, we should just !@#% off. With management like that, How did Roxio survive this long?, is the big mystery to me.

=======================
Oh, look... they don't even want the feedback. When I hit "submit," I got this error message:


Server Error in '/' Application.

String or binary data would be truncated.
The statement has been terminated.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.SqlClient.SqlException: String or binary data would be truncated.
The statement has been terminated.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


...and a whole lot of computer code telling me to go screw myself, because they don't want to get any feedback at all....

Edited by toasted_in_buffalo, 27 June 2011 - 04:22 PM.

[ogdens]

toasted_in_buffalo, on 27 June 2011 - 04:19 PM, said:

Unless I'm missing something here, Roxio has the dumbest, most incompetent method for customers to access their account information than any other company in any other industry I have ever seen. And, today, having experienced its lam design, I sent them a piece of my mind... or at least I tried to, because, as you'll soon see, they've even designed the feedback button/system so that your message never gets to them. Talk about surrealistic Kafka designs: Roxio lives in a world unto its own, and they don't want us knocking on their door. Just send money is apparently their attitude. This is what I tried to send:

Hello anybody home? This is feedback to Roxio over your web site ... I can't see my account information...

This is the dumbest excuse for a customer account login design that I have ever seen. Have you ever subjected it to the customer test?

I want to see my account information. But you won't let me, unless I give you my CD key.

If I lost my CD key, then according to you. "the CD key can be found in your Roxio account."

But that begs the question, doesn't it? If I don't know what my CD key, then I can't possibly find out what it is because the CD key is IN my account, which I can't get to, unless I already know what the CD key!

Did any of you ever take a course in basic logic? It does not seem like it. It seems like a neurotic ten year old who's mad at the world designed this system just to *^$ people off?

And the topper is, you conclude by essentially telling us that if we can't get the information we want, we should just !@#% off. With management like that, How did Roxio survive this long?, is the big mystery to me.

=======================
Oh, look... they don't even want the feedback. When I hit "submit," I got this error message:


Server Error in '/' Application.

String or binary data would be truncated.
The statement has been terminated.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.SqlClient.SqlException: String or binary data would be truncated.
The statement has been terminated.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


...and a whole lot of computer code telling me to go screw myself, because they don't want to get any feedback at all....

Were just users on here.......did you try accessing you account/CD Key info on the link in post #2....works for me.

[tsantee]

While Ogdens' response is all you need, I'll point out that when you register your software you do so under an email address and user-created password. To access your install key information you log into that account with your email address and password. All your Roxio registrations that you submitted under that email address appear there.

[1neworbit]

Where does the registration appear?  I don't see it.  Please give me some specifics?

Thank You,

Chris

[ogdens]

1neworbit, on 20 August 2011 - 09:42 AM, said:

Where does the registration appear?  I don't see it.  Please give me some specifics?

Thank You,

Chris

Log into your account (see link in post #2) with your email address and password. If you have any  Roxio registrations that you submitted under that email address they will appear  there.

At the bottom of the page it says "Register a new product" click on it and follow directions.