Last week I bought a LaCie d2 DVDRW writer from Buy.com. It came with a DVD Utility software which has Easy Media Creator Suite 10 with LightScribe Labeler for Windsors 2000, XP and Vista. The Roxio Creator XE is a version of 10.1.291. As soon as I completed the installation on my Toshiba laptop with Windows XP Home Edition version 2002 Service Pack 3, it displayed error message such as "Update Manager from InstallShield An error occurred. Error # -3 Visit http://consumer.installshield.com for more information" I don't know how important this error is, because I still can run the Creator and other application such as MyDVD. But the only problem I see is that when I click on Program Updates from Start menu, this error message will pop out on the screen. Any idea to resolve this problem is greatly appreciate.
3
Error # -3 From Update Manager
Started by
Alex2011
, Nov 22 2010 07:06 AM
5 replies to this topic
#2
ogdens
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Posted 22 November 2010 - 07:26 AM
Alex2011, on 22 November 2010 - 07:06 AM, said:
Last week I bought a LaCie d2 DVDRW writer from Buy.com. It came with a DVD Utility software which has Easy Media Creator Suite 10 with LightScribe Labeler for Windsors 2000, XP and Vista. The Roxio Creator XE is a version of 10.1.291. As soon as I completed the installation on my Toshiba laptop with Windows XP Home Edition version 2002 Service Pack 3, it displayed error message such as "Update Manager from InstallShield An error occurred. Error # -3 Visit http://consumer.installshield.com for more information" I don't know how important this error is, because I still can run the Creator and other application such as MyDVD. But the only problem I see is that when I click on Program Updates from Start menu, this error message will pop out on the screen. Any idea to resolve this problem is greatly appreciate.
Don't click on Updates, there is none for your OEM version.
Here is a quote from Roxio's update page "You must own a valid copy of the full, retail version of Easy Media Creator 10. If you did not purchase a retail copy, this update will not work for any other version of Easy Media Creator".
#3
cdanteek
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Posted 22 November 2010 - 07:32 AM
Alex2011, on 22 November 2010 - 07:06 AM, said:
Last week I bought a LaCie d2 DVDRW writer from Buy.com. It came with a DVD Utility software which has Easy Media Creator Suite 10 with LightScribe Labeler for Windsors 2000, XP and Vista. The Roxio Creator XE is a version of 10.1.291. As soon as I completed the installation on my Toshiba laptop with Windows XP Home Edition version 2002 Service Pack 3, it displayed error message such as "Update Manager from InstallShield An error occurred. Error # -3 Visit http://consumer.installshield.com for more information" I don't know how important this error is, because I still can run the Creator and other application such as MyDVD. But the only problem I see is that when I click on Program Updates from Start menu, this error message will pop out on the screen. Any idea to resolve this problem is greatly appreciate.
Open control panel look for a icon program updates, double click it and uncheck your software and the update manager...
If it still nags you they have a uninstall here...
http://consumer.inst...com/faqs_us.asp
cd
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My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
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My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#4
Brendon
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Posted 22 November 2010 - 01:14 PM
Error #-3 means that your version is not known to the update site. It has not been subscribed there because it is an OEM edition and there are no updates available for it.
It is not an important message. It's just when they cut down the full suite to make the OEM version, they failed to remove the stub which checks for updates. It's untidy but often happens, for example they will often just leave the full help files in an OEM rather than take the time to cut them down to match the reduced capabilities of the OEM version.
If you can't prevent the message as Ogdens and Cdanteek suggest, it's quite safe to just ignore it.
It is not an important message. It's just when they cut down the full suite to make the OEM version, they failed to remove the stub which checks for updates. It's untidy but often happens, for example they will often just leave the full help files in an OEM rather than take the time to cut them down to match the reduced capabilities of the OEM version.
If you can't prevent the message as Ogdens and Cdanteek suggest, it's quite safe to just ignore it.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#5
Alex2011
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Posted 22 November 2010 - 05:16 PM
Brendon, on 22 November 2010 - 01:14 PM, said:
Error #-3 means that your version is not known to the update site. It has not been subscribed there because it is an OEM edition and there are no updates available for it.
It is not an important message. It's just when they cut down the full suite to make the OEM version, they failed to remove the stub which checks for updates. It's untidy but often happens, for example they will often just leave the full help files in an OEM rather than take the time to cut them down to match the reduced capabilities of the OEM version.
If you can't prevent the message as Ogdens and Cdanteek suggest, it's quite safe to just ignore it.
It is not an important message. It's just when they cut down the full suite to make the OEM version, they failed to remove the stub which checks for updates. It's untidy but often happens, for example they will often just leave the full help files in an OEM rather than take the time to cut them down to match the reduced capabilities of the OEM version.
If you can't prevent the message as Ogdens and Cdanteek suggest, it's quite safe to just ignore it.
I would like to thank you all for providing me good suggestion. I did try to follow Cdanteek's approach to uncheck all programs shown in the Update Setting tab of the Program Update. But It does not prevent the error message to pop out. It seems like the Roxio installation software has messed up some parameters somewhere in my system. So when I double click on Program Update, it still will display that message. From now on, I think I will follow Brendon's suggestion and just simply ignore it if I want to keep this OEM edition for a while before upgrading to the latest retail version. Thanks again for your help.
#6
Brendon
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Posted 22 November 2010 - 06:42 PM
When you double-click on Program Update you are manually asking for updates from the update service, and that version of the program isn't signed up to the service, so you get the error.
Cdanteek's suggestions stop this from happening automatically, so you just need to stop doing it manually.
Regards,
Brendon
Cdanteek's suggestions stop this from happening automatically, so you just need to stop doing it manually.
Regards,
Brendon
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
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