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Kafka Is Alive And Well At Roxio Hq?


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#1 Rurik

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Posted 29 November 2010 - 05:08 PM

I have PhotoShow 5 which i am used to and which i enjoy using.  Far superior to PhotoShow 6 which is web-based but so limited.

I upload my Photo Shows to my iPod, but starting 24 months ago I have not been able to do so.  I go through the drill but the new shows just don't get uploaded.

What I find so frustrating is the so-called Customer Support.  The refer me to the "Reply" button after i click the ticket number but it is nowhere to be seen.  I just get the original form to fill in.  I do that and i get another no-reply email telling me to click the ticket number.

The procedure i follow is as follows:

1. iTunes is open
2. I go to My PhotoShows and click RSS and Podcast.
3. I click Podcast to iTunes and I then getthe window with the following URL: http://video.photosh...w_itunes_page=1
4. I click the link, and Presto, NOTHING Happens.
5.  It worked before, but not for the past two years, which include at 12 least 12 PhotoShows.
6.  I have no problem adding my PhotoShows to iGoogle.

Any help anyone can provide me would be most appreciated.

Thanks,

Rurik Halaby

#2 sknis

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Posted 30 November 2010 - 04:58 AM

View PostRurik, on 29 November 2010 - 05:08 PM, said:

I have PhotoShow 5 which i am used to and which i enjoy using.  Far superior to PhotoShow 6 which is web-based but so limited.

I upload my Photo Shows to my iPod, but starting 24 months ago I have not been able to do so.  I go through the drill but the new shows just don't get uploaded.

What I find so frustrating is the so-called Customer Support.  The refer me to the "Reply" button after i click the ticket number but it is nowhere to be seen.  I just get the original form to fill in.  I do that and i get another no-reply email telling me to click the ticket number.

The procedure i follow is as follows:

1. iTunes is open
2. I go to My PhotoShows and click RSS and Podcast.
3. I click Podcast to iTunes and I then getthe window with the following URL: http://video.photosh...w_itunes_page=1
4. I click the link, and Presto, NOTHING Happens.
5.  It worked before, but not for the past two years, which include at 12 least 12 PhotoShows.
6.  I have no problem adding my PhotoShows to iGoogle.

Any help anyone can provide me would be most appreciated.

Thanks,

Rurik Halaby

Did you contact Roxio support or did you contact PhotoShow support (link)?  They are different.  If you are in the US and have the premium membership, they do have a free phone service

Please explain your statement regarding Version 6 being Internet based.   Have you tried reinstalling V5?  What build do you have, not version?  Where you you see the RSS and Podcast in PhotoShow 5?

ps5 export.jpg

Since something else works, perhaps the DRM protection in iTunes or something in iTunes changed so that the videos won't upload.  Did you update iTunes about 2 years ago (If you can remember).  iTunes seems to have been modified to add DRM protection to some music which is NOT originally protected.  It may be true for video also.
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#3 Rurik

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Posted 05 December 2010 - 06:15 PM

View Postsknis, on 30 November 2010 - 04:58 AM, said:

Did you contact Roxio support or did you contact PhotoShow support (link)?  They are different.  If you are in the US and have the premium membership, they do have a free phone service

Please explain your statement regarding Version 6 being Internet based.   Have you tried reinstalling V5?  What build do you have, not version?  Where you you see the RSS and Podcast in PhotoShow 5?

Attachment ps5 export.jpg

Since something else works, perhaps the DRM protection in iTunes or something in iTunes changed so that the videos won't upload.  Did you update iTunes about 2 years ago (If you can remember).  iTunes seems to have been modified to add DRM protection to some music which is NOT originally protected.  It may be true for video also.

The last PhotoShow that i was able to upload to iTunes was in September 2008.  Mybe it is the DRM protection that you mentioned.

I have both Versions 5 and 6.  V5 is more powerful than V 6.  It allows to to change the speed and use different fonts.

Thanks,

Rurik




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