9 replies to this topic

[Bill Culbertson]

I bought Roxio Creator 2011 in part because of the reputation Roxio has.  It is state in the user guide, on the software box, and on the web page that dv is a supported input file.  I spent almost $500 geting some old 16mm film digitized to a dv file so I could preserve the film and make some DVDs from this film.  Come to find out that dv is not a supported file in Creator 2011.  This was discovered after extensive working with Roxio Tech Services.  I had to purchase ImToo Video Convertor to conver the dv file to avi which work well in Creator 2011.  This was an extra expense on my part.  If you are going to digitize to dv file or have dv files I would not recommend Creator 2011.

[myguggi]

Bill Culbertson, on 01 December 2010 - 01:19 PM, said:

I bought Roxio Creator 2011 in part because of the reputation Roxio has.  It is state in the user guide, on the software box, and on the web page that dv is a supported input file.  I spent almost $500 geting some old 16mm film digitized to a dv file so I could preserve the film and make some DVDs from this film.  Come to find out that dv is not a supported file in Creator 2011.  This was discovered after extensive working with Roxio Tech Services.  I had to purchase ImToo Video Convertor to conver the dv file to avi which work well in Creator 2011.  This was an extra expense on my part.  If you are going to digitize to dv file or have dv files I would not recommend Creator 2011.

I don't know what you mean by a "dv" file. Is that a format or what? If you mean DV avi then of course C2011 supports it, it is in fact one of the major formats used.

[sknis]

Are you sure that the files were not DiVX?  That format is not supported.   If you have more than about 1 hour of very good quality video on a single sided DVD disc, then it is probably a highly compressed video such as DiVX.

[ggrussell]

Sounds like you used a service that has Mac computers which captures to .dv file format.  Unfortunate that you got some bad info.  From past experiences, the Mac .dv format is almost identical to the PC DV AVI format and sometimes just changing the file's extension will work.

[Mister Patterson]

Bill Culbertson, on 01 December 2010 - 01:19 PM, said:

If you are going to digitize to dv file or have dv files I would not recommend Creator 2011.

Yes, I tested with Creator 2012, and *.dv files are not allowed through the "open file" filter.  See the attachment.  Roxio_Screenshot.PNG   14.07K   0 downloads

I am helping troubleshoot this issue after the fact, and learned that the two previous calls to technical support did not uncover the obvious file filter requirement.  How could technical support not realize that *.dv files can't be opened with Roxio?  Why does the box say that DV files are supported?

Returning the product, thanks.

[myguggi]

Mister Patterson, on 25 December 2011 - 11:09 AM, said:

Yes, I tested with Creator 2012, and *.dv files are not allowed through the "open file" filter.  See the attachment. Roxio_Screenshot.PNG

I am helping troubleshoot this issue after the fact, and learned that the two previous calls to technical support did not uncover the obvious file filter requirement.  How could technical support not realize that *.dv files can't be opened with Roxio?  Why does the box say that DV files are supported?

Returning the product, thanks.

You are posting to a year old thread in the C2011 forum.

Where did you get the ".dv" file? Have you tried changing the .dv to .avi"

Roxio supports DV avi without any problem.


".dv" files may be Quicktime files. Read this

Edited by myguggi, 25 December 2011 - 12:13 PM.

[Mister Patterson]

myguggi, on 25 December 2011 - 11:46 AM, said:

You are posting to a year old thread in the C2011 forum.

Thanks.  When I tried to search further, I received an error message from Roxio's site saying something about "flood control active, please try again in 15 minutes".  I will try again later.

Here is the file info from MediaInfo  MediaInfo_Results.PNG   7.69K   0 downloads

When I try to change extension to "mov", I receive error message:  Try_To_Open_After_Rename_To_Mov.PNG   5.86K   0 downloads

When I try to change extension to "avi", I receive error message:  Try_To_Open_After_Rename_To_Avi.PNG   5.94K   0 downloads

When I try to change extension to "qt", the file filter doesn't allow me to see/open it.

[Jim_Hardin]

where are you getting these files???

Is there some place we can download a copy of one or two and try them?

[Mister Patterson]

Jim_Hardin, on 26 December 2011 - 03:41 AM, said:

where are you getting these files???

Is there some place we can download a copy of one or two and try them?

Thanks, Jim.  I am troubleshooting this for someone who received a hard drive of DV files from a home video digitizer service company.  The video files wouldn't be available for download online.

I will have to give up on troubleshooting for a few reasons:
* the software won't allow *.dv files through the file filter - and I don't want to rename the hundreds of files - even if I can write a script - and it doesn't help that the "open file" dialog is custom and doesn't allow a manual "*.dv" entry
* today is holiday Monday and I travel back home this afternoon
* I tried a demo version of competing software - it isn't freeware either but it seems to work so far - so I will just purchase that one


Thanks for your help, and seasons greetings!

[Jim_Hardin]

Mister Patterson, on 26 December 2011 - 07:26 AM, said:

Thanks, Jim.  I am troubleshooting this for someone who received a hard drive of DV files from a home video digitizer service company.  The video files wouldn't be available for download online.

I will have to give up on troubleshooting for a few reasons:
* the software won't allow *.dv files through the file filter - and I don't want to rename the hundreds of files - even if I can write a script - and it doesn't help that the "open file" dialog is custom and doesn't allow a manual "*.dv" entry
* today is holiday Monday and I travel back home this afternoon
* I tried a demo version of competing software - it isn't freeware either but it seems to work so far - so I will just purchase that one


Thanks for your help, and seasons greetings!

No, your 'conclusions' are completly wrong...

Roxio will load a "DV" file provided it meets Standards! Cleary the ones you are trying do not!

It could be a propitary file format but unless we can get one and work on it, there is nothing that can be offered

Since they are on a HDD, you could copy one to a file server like this one, UpForDown and then we can work on it.