9 replies to this topic

[Jonathon]

Uninstalling EMC 8 results in BSOD on reboot. Extensive google search finds that several EMC products cause this, at least through v9. Truobleshooting a "recorder not found" or "no recorder" issue I found that versions before EMC 10 used packet writing like drag-to-disc which seems unpopular among geeks. I have EMC 8 and then upgraded with EMC 10. I think I left v8 onboard for some items not in v10 and was told by Roxio that there was no harm in doing so. To rid myself of possibly mischievous packet writers, I tried to uninstall v8 via "add/remove programs". On reboot, I got the BSOD: "Stop: 0X0000007B (0XF78A6524, 0XC0000034, 0X00000000)". Google search found explanations but no way to boot successfully. Many indicated the need for re-format and reinstallation of OS which I eventually did then restored the OS drive (that has all program files, including EMC 8&10) by Retrospect from an external USB drive. All was restored, including EMC 8, and all worked well. I rebooted several times just to be sure and the PC family got along well. Still wanting to get all Roxio cleanly uninstalled (then reinstall EMC 10 by itself), I began by uninstalling EMC 10 via "add/remove programs" and it worked. To be thorough, I rebooted and there was no BSOD. Then I tried uninstalling v8 by same mechanism, rebooted and got the aforementioned BSOD again. There is a Microsoft article about such things happening with EMC 5 due to a registry entry retained, involving 'upperlevelentry'.

It looks like I have two possible choices: 1) reinstall Windows XP Pro SP3 again and reinstall everything item by item [how horribly depressing]
                                           2) use the Microsoft article (EMC 5) hoping that the offending registry entry is the same for my issue....still a daunting task.
                                               Perhaps someone knows what files/registry entries are problematic for EMC 8.

Given that Microsoft found the Roxio registry error for EMC5, why is Roxio so ignorant about it? There are a lot of people with this BSOD when uninstalling EMCx (some during installation too). Roxio won't talk to me unless I buy EMC 2011. Why would I do that if I can't get the older offending version uninstalled? For every minute computers save me, I spend 5 minutes fixing them. Why are there no Lemon Laws for PC and software?

[Brendon]

Hello Jonathon,

That's strange, because I've never had any such problem uninstalling EMC 8. Perhaps it's the combination of 8 and 10 which complicates things.

Quote

Google search found explanations but no way to boot successfully.

Did it say what caused the BSOD?? That Stop: error usually refers to an inaccessible boot device.

Quote

There is a Microsoft article about such things happening with EMC 5 due to a registry entry retained, involving 'upperlevelentry'.

Can you point me to that article please? I've Google-searched extensively, but can't find any reference to such a registry entry. If I can read the article I might be able to get a better handle on what's causing your BSOD. I've used ECDC5 quite a bit, but never came across that there, either.




Why are you uninstalling this software? If it works fine and the system is stable, it seems that the first alternative would be to leave it as it is. Is there a particular reason it has to come out??

Regards,
Brendon

[sknis]

Is this the MS article that you referred to?

If you want to get rid of everything and start from scratch.  Make a restore point just in case.  Download and use  Revo Uninstaller  in the Moderate Mode to remove all Roxio and Sonic programs/applications.  Re-install what you want.  This program is free but there is a paid version that does more with partially installed or uninstalled programs.

Do not upgrade to W7; those programs are not compatible.

[Jonathon]

Brendon, on 11 December 2010 - 08:47 PM, said:

Hello Jonathon,

That's strange, because I've never had any such problem uninstalling EMC 8. Perhaps it's the combination of 8 and 10 which complicates things.



Did it say what caused the BSOD?? That Stop: error usually refers to an inaccessible boot device.



Can you point me to that article please? I've Google-searched extensively, but can't find any reference to such a registry entry. If I can read the article I might be able to get a better handle on what's causing your BSOD. I've used ECDC5 quite a bit, but never came across that there, either.




Why are you uninstalling this software? If it works fine and the system is stable, it seems that the first alternative would be to leave it as it is. Is there a particular reason it has to come out??

Regards,
Brendon

The Microsoft Article ID: 811408; http://support.micro....com/kb/811408. It leads me to believe that a similar answer for my problem may be out there. Even if the problem does occur because of the combo of 8 & 10, that doesn't solve my problem. This blue screen seems to require reinstalling the OS unless you know exactly which piece of the universe needs rewriting so it can be fixed using the install disc repair funcction. I'm uninstalling EMC 8 to try to restore the ability to use my 2 DVR-RW drives; EMC says there is no recorder after a IDE DVD-ROM failed and was replaced with a SATA DVD-RW and eventually got the BIOS to accept the new order for the old IDE and the presence of the new drive. They both play media and the original IDE DVD-RW was recording for awhile. Then Roxio DTD inexplicably later insisted that there is no recorder. Research suggested that packet writing disc authoring software can be problematic (2.5 million hits on Google for no recorder issues) and that EMC 8 & 10 differ significantly in that respect. So, let's get rid of 8 and keep 10. I reluctantly plan to spend the day reinstalling XP Home, then upgrade to Pro and reinstall all my devices and software, many of which are legacy but did work. My issue now is if there is a best order for reinstalling various things relative to putting in the XP service packs and then letting Windows fetch all the recent updates. It tooks years to put everything together and it seemed that many things had to be tweaked a lot. The Windows world is a microcosm of our planet....wars,politics and natural disasters.

Jonathon

[sknis]

Sorry, the link did not come through in my first post.  The article is here.

[gi7omy]

Why install Home and 'upgrade' to Pro? You should be able to install Pro from scratch.

MS Updates? Let it do everything itself (it will do it in the correct order). Try to avoid IE7/8 (they messed up some earlier apps as did Media Player). Install Firefox as a browser (one of the windows updates actually lets you do that)

Service packs - SP3 will have all the patches from SP1 and 2 - so no need to install either of those.

[Brendon]

Jonathon,

If you had said what your original problem was at the start, I believe it can been fixed quickly and simply. It appears that your PX Burning Engine has been broken and needs to be reinstalled.

EMC 8 and EMC 10 need a filter called PXHelp20.sys for the Roxio programs to see your optical drive, and you've disturbed the filter order while getting your new drive accepted by your system. The filters are referenced in a registry key called 'lowerfilters'. Both versions of EMC require the filter, and removing it with the first install could well have led to the error when you uninstalled the second suite, and perhaps even caused the BSOD.

To reinstall the PX Engine, download the installer from HERE. Unzip the file pxengine4_18_16a.exe into your C:\windows folder, and then go to Start > Run and execute the following command: The command can be typed or copy and pasted into the Run box.
pxengine4_18_16a.exe /pxhelponvista

-Follow the prompts and the PX Engine will be reinstalled.

Regards,
Brendon

[Jonathon]

gi7omy, on 12 December 2010 - 08:51 AM, said:

Why install Home and 'upgrade' to Pro? You should be able to install Pro from scratch.

MS Updates? Let it do everything itself (it will do it in the correct order). Try to avoid IE7/8 (they messed up some earlier apps as did Media Player). Install Firefox as a browser (one of the windows updates actually lets you do that)

Service packs - SP3 will have all the patches from SP1 and 2 - so no need to install either of those.

Gosh, maybe I'm just a glutton for punishment. My XP Pro retail disc will only allow installation over an existing version which is my DELL OEM XP Home SP2. The XP SP3 disc I ordered from Microsoft happened to be at the office so do I drive or download....I chose the former since I had already spent too many hours in front of that PC in the past few days (see the initial entry). Then I let XP update itself but, having seen many updates hang and need human response, I sat through it. IE8 by the way is one of those updates and refusing it is problematic (came in the middle of 84 updates). Anyway, I came to Roxio Community for help about Roxio. I'll avoid ventilating about the consequences of the Roxio issue which apparently have become a distraction. Thanks anyway for your willingness to help. Does anyone have a way to convince a spouse that troubleshooting and repairing a computer is important?
Jonathon

[Jonathon]

Brendon, on 12 December 2010 - 12:34 PM, said:

Jonathon,

If you had said what your original problem was at the start, I believe it can been fixed quickly and simply. It appears that your PX Burning Engine has been broken and needs to be reinstalled.

EMC 8 and EMC 10 need a filter called PXHelp20.sys for the Roxio programs to see your optical drive, and you've disturbed the filter order while getting your new drive accepted by your system. The filters are referenced in a registry key called 'lowerfilters'. Both versions of EMC require the filter, and removing it with the first install could well have led to the error when you uninstalled the second suite, and perhaps even caused the BSOD.

To reinstall the PX Engine, download the installer from HERE. Unzip the file pxengine4_18_16a.exe into your C:\windows folder, and then go to Start > Run and execute the following command: The command can be typed or copy and pasted into the Run box.
pxengine4_18_16a.exe /pxhelponvista

-Follow the prompts and the PX Engine will be reinstalled.

Regards,
Brendon

Well, I spent hours "filtering" through searches for the absence (loss) of a writable drive, including Roxio support and Community. The predominance of hits belabored the packet writing process. I guess I missed the one which describes your solution. By the way, all the drive issues were worked out in the BIOS before Windows loaded so I'm surprised that Roxio saw any changes until the drives were settled. If Roxio products need pampering whenever drives are changed then the code authors are better at handling that than the average consumer. That is flaky. I certainly would have preferred to leave things alone even though there were over 20 Roxio entries in "add/remove". Some old (non-Roxio) programs refused to be removed at all in the past two years as I wanted to clean up the PC so I was facing several manual "clean" installs of programs that no longer have support options. It may be a good thing that I started over. I hear that some geeks do it on a somewhat regular basis. There are many programs I have, so far, decided not to reinstall. With trepidation, I'll re-install EMC 10 as my disc writing software. I'll never forget that Roxio could allow this kind of thing to occur even after Microsoft devoted a KB article to this very problem; rarely addressing specific non-microsoft software issues. There's not much out there as a clearly better alternative so, like with all software I've had to fight with over the years, I'll use what I have and sit in fear as I work.
Jonathon

[gi7omy]

Jonathon

Roxio can't fix what is a Microsoft problem.

Believe me - the upper/lower filter error is purely down to the Windows registry getting itself in a twist and that's not something Roxio, Ahead or anyone else can do anything about.

As for your unstallation, it's been a while now but to the best of my recollections, you stick in the Pro disc, boot up and, at some point during the thrashing it will ask if you have a CD with a previous Windows system - stick that in the drive, it looks at it, spits it back out and then asks for the XP disc and merrily chunters on

Updates - just make sure you have SP3 installed first and then run the rest of the updates. Take a minute or two to read down the list and decline IE8. The next batch will 'offer' IE7 - MS are sneaky.

What I'd recommend (if you want to take a bit of time) is to look for a program called nLite  which will allow you to home brew a fully patched installation CD (complete with cD key, user name, whatever you like) for a fuly automated installation

Convincing the spouse? Find something she is really into on eBay and go "Come here dear and look how cheaply I can get this for you"

Edited by gi7omy, 13 December 2010 - 05:13 AM.