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Error When Trying To Run A File Backup


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#1 Flatlander59

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Posted 17 December 2010 - 02:50 PM

I have a new HP 450 with Windows 7 home premium and am trying to setup a backup routine. I bought Roxio Backontrack and it came preinstalled with the computer.

My issue is running the file backup after I have selected what I want backed up. After it begins it stops and says I need to be logged in as the administrator to complete. It says an error has occured and check the online documentation. I have and am getting nowhere. I have checked for updates and it is up to date.The about screen has Version 1.3.0 for the file backup portion of Backontrack.

I only have one user for this computer and I am the administrator.



I was able to use the software to backup both The C and D drive and it completed.

Any help would be appreciated
....

#2 tbrewst

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Posted 18 December 2010 - 04:00 AM

Have you checked in the Control Panel to make sure that your profile is set as Administrator?Just asking to make sure.

Try and see what happens if you go to the Start menu,Roxio,Back On Track and RIGHT click and choose Run as Administrator.Does it work then?
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Terry

AMD Athlon II X4 640 3.0Ghz processor
ASUS M4A88T-M/USB3 Motherboard w/VIA 8 channel sound
Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS

#3 Flatlander59

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Posted 18 December 2010 - 07:35 AM

tbrewst,

Thank you for your response!!!

That was it. I figured it was something that I was doing wrong.
I'm still learning Windows 7 and I bet I'll have more questions,ha.

#4 tbrewst

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Posted 18 December 2010 - 04:03 PM

Glad that helped.
"Do you wanna see me crawl across the floor to you?
Do you wanna hear me beg you to take me back?
I'd gladly do it because....."




Terry

AMD Athlon II X4 640 3.0Ghz processor
ASUS M4A88T-M/USB3 Motherboard w/VIA 8 channel sound
Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS




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