35 replies to this topic

[burnergeoff]

i can see by various posts that a lot of people are having trouble with "missing file or corrupt" creator 2009/2010..cant ROXIO sort it?
it should be a case of buy CD install CD use prog!...oh no not as simple as that we have  suddenly turn into pc wizz kids to attempt to get the #$^@ thing to work.......im coming to the conclusion that the whole thing is a complete waste of time and the only use for the CD is to use as a coffee cup coaster!!!

[sknis]

burnergeoff, on 05 January 2011 - 01:23 PM, said:

i can see by various posts that a lot of people are having trouble with "missing file or corrupt" creator 2009/2010..cant ROXIO sort it?
it should be a case of buy CD install CD use prog!...oh no not as simple as that we have  suddenly turn into pc wizz kids to attempt to get the #$^@ thing to work.......im coming to the conclusion that the whole thing is a complete waste of time and the only use for the CD is to use as a coffee cup coaster!!!

What you are not seeing are the tens of  thousands of careful people who have not had any problems !  

Is there a question in your post?

If you have one and want some help with it, please answer these questions (link).  I'm sure we can give you a solution that you can live with.

[burnergeoff]

what do you mean by careful, i  fail to understand why it loaded up and worked ok ..last year now it dont?

[burnergeoff]

perhaps roxio should give a warning that if you are not "careful".it will fail to work and you spend many hours ripping out hair,if you have any!!

[grandpabruce]

burnergeoff, on 10 January 2011 - 01:52 PM, said:

what do you mean by careful, i  fail to understand why it loaded up and worked ok ..last year now it dont?

What have you done to your computer, since the time that the software did work?

[sknis]

burnergeoff, on 10 January 2011 - 01:52 PM, said:

what do you mean by careful, i  fail to understand why it loaded up and worked ok ..last year now it dont?

Where does it say that in your first post?  That would have helped.  

Now we know that you wwre careful in installing the program but something has changed.

Have you used a registry cleaner either a stand alone or part of your anti-virus?  What have you installed recently?  id you see my signature about IE9 beta?  Since we are not looking at your computer, you have to be willing to tell us what changed?  Did you have a virus or a malware infection? Did you change your OS?  Creator 2009 does not work with W7.  Did you change your anti-virus? etc.

Edited by sknis, 10 January 2011 - 02:11 PM.

[burnergeoff]

right lets start again(im a helicopter engineer not a pc whizz kid so that probably dont help).about a year ago i installed creator 2009 on xp home.it worked perfectly ok but a little slow.so we up the RAM it still worked ok.
at sometime later the password to getxp up and firing  got corrupted so ..i gave to a repair man he sorted it rebooted it with a new copy of xp.i then reloaded all my discs including McAfee(which was on there before)
reloaded creator 2009 and this file problem came up.

I have loaded up from disc creator 2010 on to my windows 7 laptop.which also has McAfee.
this is why i cant understand the problem .wheres the logic..i know there isnt any!!

[burnergeoff]

forgot to add theres no other antivirus or anything else on there .its been defrag as well

[Brendon]

Please consider these statements:

This program suite worked well last year
I am using the same Creator 2009 as I used last year
A repairman has since loaded a new copy of XP
I have since reloaded Creator 2009
I am now having a "missing file or corrupt" [what?] error


-The suite worked well for you last year, so the software works.
-The repairman has replaced XP, so that SHOULD work.
-Perhaps something has upset the installation of Creator 2009. A clean reinstall of C2009 should fix that.
The method for a clean install is found HERE.
Creator 2010 works well on XP, too, though you should clean uninstall C2009 first.

Hope this helps

[myguggi]

Brendon, on 13 January 2011 - 02:37 PM, said:

Please consider these statements:

This program suite worked well last year
I am using the same Creator 2009 as I used last year
A repairman has since loaded a new copy of XP
I have since reloaded Creator 2009
I am now having a "missing file or corrupt" [what?] error


-The suite worked well for you last year, so the software works.
-The repairman has replaced XP, so that SHOULD work.
-Perhaps something has upset the installation of Creator 2009. A clean reinstall of C2009 should fix that.
The method for a clean install is found HERE.
Creator 2010 works well on XP, too, though you should clean uninstall C2009 first.

Hope this helps

Did the repairmen also install all the XP service packs?

[burnergeoff]

yes.sp3 is installed

[burnergeoff]

is it the McAfee causing the problems since its been updated?

[Brendon]

burnergeoff, on 15 January 2011 - 08:39 AM, said:

is it the McAfee causing the problems since its been updated?

If you have McAfee on the system and running, yes it's very likely that which is causing problems with your installation.

[burnergeoff]

so whats a way around this...would it help to remove McAfee install creator 2009.then put the McAfee back on,or will this make no difference?

[Brendon]

You should disable [not just pause] all antivirus programs while you're installing Creator.

If your present installation is messed-up, you should clean-uninstall it before starting again without the antivirus program.

[burnergeoff]

ok i will give it a go  cheers

[burnergeoff]

so once ive cleaned it up and taken out anything roxio...i then disable antivirus then reload roxio?...{.if we are having this hassel, are roxio going to do anything about it?}

[Brendon]

I don't work for Roxio, so I don't know what they're going to do. Roxio was "acquired" by Sonic and installation seemed [coincidentally?] to get more complicated. Now Sonic has been/is being "acquired" by Rovi, so perhaps things will get simpler. Who knows?

[sknis]

The better quesion is "Is McAfee going to do anyhtung about it?"  Wasn't the problem related to McAfee?

[burnergeoff]

yea haha thats true but i cant get any sense out of them