9 replies to this topic

[SonicRays88]

This product was working fine then suddenly it refuses to burn an audio disc. I have uninstalled and reinstalled the DVD drive, uninstalled and reinstalled RecordNow, Installed any updates, have made sure I have the latest burn engine driver for RecordNow, tried various recordable media brands, tried .mp3 files, .m3u play list files, .wma format, NONE of these attemps to resolve the issue have worked. Rebooting has not worked either. I am running Windows 7 64bit, 4gigs memory. I have included an atachment, unfortuantly I was not able to capture the entire error, only the top half. The error intales "there was a problem writing to the disc". Any help will be greatly appreciated. Thank you.

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[tbrewst]

Have you tried to use another program to write a disc with?

It could be that your drive is starting to make it's way to drive heaven.

[Brendon]

You've said you can't burn an AUDIO disc. Can you burn other types?

An 00/00/00 (00) error isn't good. It could mean that the drive isn't communicating properly with your system [bad/loose connections] or that the drive is dying like Terry said.

[SonicRays88]

Well, I sure hope the drives aren't dieing, there both about 4-6 months old. There both LG Drives. I will check to see if I can use another program to burn a disc. This error is happening to both drives, I forgot to mention that I think, sorry. I did just install a new HDD, and an eSATA card. I will check all the SATA cables at both ends, and update but results. Thank for all for the suggestions...I keep you up to date.

[Brendon]

Thanks Ray, the fact it's happening to two identical drives in the same [?] system throws a different light on things. It takes the spotlight off the drive(s), and puts it on the rest of the system.

You can't write audio discs. Can you write any other disc types with your Sonic/Roxio software?

While we're at it, which version of RecordNow are you using? Is it a guaranteed Windows 7 compatible version?
The compatibility notice is HERE.

[SonicRays88]

after spending sometime doing some probing around...I have done the fallowing things. Check all SATA connections on the DVD drives, burned a data disc successfully using windows native built in burning via windows explorer, burn an audio disc successfully using Easy CD-DA Extractor 2010. I am using version 10 of Roxio RecordNow Music Lab Premier, with update(s) installed. I also managed to capature the lower half of the error message finally, and I have attached it to this post. Any thoughs guys?  (and is IE9 still creating problems)

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[Brendon]

Okay,

It seems there's nothing wrong with your drives. If they can write with other software they're fine, and you've shown the connections to the drives are fine too.

The bottom part of the error message doesn't add anything to the picture. The sense error values and PX engine version are the only important things. You have the latest PX engine [4.18.16]. You have a Win7 compatible version of RecordNow.

Something seems to be stopping the reception/interpretation of a sense error from the drive, so I'm at a loss here.

Did you update or add any software to your system between the time RecordNow worked and the time it stopped?
You don't have that I.E. 9 beta installed, do you?

[SonicRays88]

Okay, did have IE9 installed, and though the program was working with it, ive just uninstalled it (IE9). The only new software I installed was Blackberry Desktop software, Sony's MediaGo software, Western Digital's data life guard software, and Acronis True Image Western Digital Edtion. All those were installed with in the same day. That is ruffly when the problem started. After JUST uninstalling IE9 now, I am still having burning issue's/

Edited by SonicRays88, 08 January 2011 - 08:49 PM.

[grandpabruce]

SonicRays88, on 08 January 2011 - 08:45 PM, said:

Okay, did have IE9 installed, and though the program was working with it, ive just uninstalled it (IE9). The only new software I installed was Blackberry Desktop software, Sony's MediaGo software, Western Digital's data life guard software, and Acronis True Image Western Digital Edtion. All those were installed with in the same day. That is ruffly when the problem started. After JUST uninstalling IE9 now, I am still having burning issue's/

I don't know if it is the same issue with this lower end software, but the Roxio software, made for Blackberry, does not get along with the high end Roxio software, such as the Easy Media Creator software and the newer Creator 2009, 2010, and 2011 software.

Did you reboot, after you uninstalled your beta IE9 software?

[SonicRays88]

grandpabruce, on 08 January 2011 - 09:06 PM, said:

I don't know if it is the same issue with this lower end software, but the Roxio software, made for Blackberry, does not get along with the high end Roxio software, such as the Easy Media Creator software and the newer Creator 2009, 2010, and 2011 software.

Did you reboot, after you uninstalled your beta IE9 software?

Yes IE9 is uninstalled. Still having problems. The Blackbderry Desktop Software I don't beleive is the blackberry software by roxio, as I downloaded the blackberry software directly from the blackberry website. I could be wrong though.