10 replies to this topic

[WOODHAVEN]

I have had this program for about a year and a half and have never had time to use it. I was laid off this week and now have all the time in the world but the program is not working properly.

I have contacted "TECH Support" to find they don't support 'Legacy' products unless you want to shell out $2 aminute with no guarantees. I am turning to you Digital Gurus for assistance..............and I appreciate anything you can do to help.

Here is my  operating system information:

Dell Studio 540
Intel Core 2 Quad CPU Q8200 @ 2.33ghz
8GB  RAM
64 bit operating system
Windows Vista Home Premium SP2
Nvidia 8600 GT video card

I receive the following error mesage while trying to capture video from my old ES8400V Canon 8mm Camcorder:

Runtime Error
Program 2009...Special Edition\Media impot 11\Mediacapture11.exe
This application has requested the runtime to terminate in an unusual way
Please contact the applications support teams for more information

I have already done the clean uninstall/reinstall only to get the new error message above but I amflexible and will do what you instruct me to do to fix the issue.

Attached Images

• 

[cdanteek]

Have you did a clean uninstall reinstall like # 12 in my signature?

The down arrow in the systray looks like something is downloading a update.

If you click on it does it bring up anything?

Is it only there when you open Roxio? Gone when you close Roxio?

Explain in detail how your connected, capturing, and what application your using?

[WOODHAVEN]

cdanteek, on 14 January 2011 - 07:11 AM, said:

Have you did a clean uninstall reinstall like # 12 in my signature? Yes

The down arrow in the systray looks like something is downloading a update. [b]It is only there during Roxio and will not close unless I restart my computer[/b]If you click on it does it bring up anything? It does nothing cant close it or open it

Is it only there when you open Roxio? Gone when you close Roxio? It is only there during Roxio and will not close unless I restart my computer

Explain in detail how your connected, capturing, and what application your using? I am connecting using the supplied USB port video capture adapter wit the 2009 Creator Special Edition and S-Video cable. I am using the video capture feature in Roxio 2009 Creator

[cdanteek]

Quote

Have you did a clean uninstall reinstall like # 12 in my signature?

Yes means you followed # 12 exactly didn't add anything or skip anything?

http://kb.roxio.com/...me to terminate

Would that be Roxio Media Import?

Have you tried composite cables and under options is it set correctly?

[WOODHAVEN]

cdanteek, on 14 January 2011 - 07:43 AM, said:

Yes means you followed # 12 exactly didn't add anything or skip anything?

http://kb.roxio.com/...me to terminate

Would that be Roxio Media Import?NO roxio Creator 2009 Special Edition

Have you tried composite cables and under options is it set correctly?I can't get to any screen like that in Roxio 2009 Special edition.........I can't get the capture to function as you can see from the screen capture

I open the progream click on capture video ...........then the error in the screenshot

VI.jpg

Attached Images

• 

[cdanteek]

Could you quote the post and then answer below the quote?

It is very hard to figure out what your answering to inside of the quote.

If this is a error it's different than your original post error, explain yourself please.

Read it, it says it's already running. Do you keep trying to open it? Quit clicking and give it some time the first time.



The down arrow in the systray is from Roxio media Import. It doesn't say that like mine does because yours is not responding.

Edited by cdanteek, 14 January 2011 - 08:19 AM.

[WOODHAVEN]

cdanteek, on 14 January 2011 - 08:09 AM, said:

Could you quote the post and then answer below the quote?

It is very hard to figure out what your answering to inside of the quote.

If this is a error it's different than your original post error, explain yourself please.

Read it, it says it's already running. Do you keep trying to open it? Quit clicking and give it some time the first time.

v.jpg

The error I get now is the second error after the "Blue down arrow bar" pops up in the toolbar. Which makes me think that the program is trying to work durint the first error. It has been running for well over 3hrs now and not working....I click it once to start it up and then I get the 1st error message wait a while and try agian I get the 2nd error message.

[cdanteek]

Open Windows Task Manager when Roxio is running post a screen shot of the applications tab.

[WOODHAVEN]

cdanteek, on 14 January 2011 - 08:32 AM, said:

Open Windows Task Manager when Roxio is running post a screen shot of the applications tab.

TM.jpg

yes sir. I  will do that s soon as I have done step 12 again. I will disable all of my security software during install. I have put the update and both disks on my external drive to install them from there.

I have norton,windows firewall,windows defender any other programs you would suggest to disabe as well?

I will do what you say to fix this cause man I just want to keep busy ya know kep my mind off the job thing and this is just adding to the stress


Thanks

[cdanteek]

WOODHAVEN, on 14 January 2011 - 08:54 AM, said:

yes sir. I  will do that s soon as I have done step 12 again. I will disable all of my security software during install. I have put the update and both disks on my external drive to install them from there.

I have norton,windows firewall,windows defender any other programs you would suggest to disabe as well?

I will do what you say to fix this cause man I just want to keep busy ya know kep my mind off the job thing and this is just adding to the stress


Thanks

Did you read this? If so you can answer your own question!

Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
Knowledgebase Article : 000207CR   |    Print this Article


Issue

How to uninstall Creator 2009 and 2010 on Windows Vista and Windows 7.

Resolution


The following steps will completely remove any Roxio and Sonic software from your computer.

Note: The removal of Creator 2009 from Windows 7 is provided for customers who are upgrading from Vista to Windows 7, and wish to install Creator 2010, which is Windows 7 certified. Creator 2009 is not compatible with Windows 7. To see a full list of Windows 7 compatible products, click here.

   1. Disable your startup applications using MSCONFIG. This will disable any unnecessary background or system tray applications from loading.
          * Go to Start and type "msconfig" (without quotes) into the Start Search field and press the "Enter" key.
          * Select the Startup tab.
          * Click the Disable All button.
          * Click the Apply button, then click the OK button.
          * Click the Restart button.

      To reverse this at the end of installation, go back into MSCONFIG and select Enable All and restart (that can be done once installation is complete).

      Note: Some anti virus/spyware programs may not be disabled using the steps listed above. You may need to check with your anti virus/spyware vendor on how to temporarily disable them.
   2. Remove Creator 2009 through the Programs Control Panel.
          * Go to Start -> Control Panel
          * Under Programs, click Uninstall a program
          * Click Roxio Creator 2009, then click Uninstall above the Name column.


   3. For the step below you will need to show hidden files. This can be done by clicking Start -> My Computer then go up and click on Organize -> Folder and Search Options. Click on the View tab. Make sure show hidden folders is selected and click Apply.

   4. Delete these folders from your hard drive. Not all folders may be present.

      NOTE: When trying this step you may receive a message that a "file is in use". Simply drag that file to your desktop and it can be removed after restarting the computer. Also note that "Username" referred to below is the name you use when logging into Windows Vista.

      C:\Program Data\Roxio
      C:\Program Data\Sonic
      C:\Program Files\Roxio
      C:\Program Files\Roxio Creator 2009 (may include "Special Edition" or "Ultimate")
      C:\Program Files(x86)\Roxio - (x64 bit systems only)
      C:\Program Files(x86)\Roxio Creator 2009 (..) - x64
      C:\Program Files\Common Files\Roxio Shared
      C:\Program Files\Common Files\Sonic Shared
      C:\Users\Username\App Data\Local\RoxioCentralFX
      C:\Users\Username\App Data\Roaming\Roxio
      C:\Users\Username\App Data\Local\Roxio (x86/x64)


      Empty the recycle bin once the steps above are completed.

   5. Remove these keys from the registry:

      WARNING: THE NEXT STEP INVOLVES EDITING YOUR SYSTEM REGISTRY. WE STRONGLY RECOMMEND YOU EXPORT YOUR REGISTRY BEFORE ATTEMPTING ANY EDITING. EDITING YOUR REGISTRY INCORRECTLY CAN CAUSE IRREPARABLE SYSTEM DAMAGE.

      To export a copy of your registry, please do the following
          * Click on Start --> Type "regedit" in the Search field and press Enter on your keyboard.
          * Locate and left click File in the upper left hand corner of the Registry editor.
          * Click Export (Export range "All" should be selected).
          * Choose a location on your hard drive and give the file a name.
          * Click Save. Your registry should now be backed up in a .reg file to the location you specified


      Registry Edit instructions for HKEY_CURRENT_USER folder:

          * Click on Start --> Type "regedit" in the Search field and press Enter on your keyboard.
          * Double-click the HKEY_CURRENT_USER folder this will expand or open the folder.
          * Locate the Software folder.
          * Locate the Roxio folder.
          * Right click on Roxio and click delete.
          * Do the same for the Sonic folder (if present).
          * Close the HKEY_CURRENT_USER folder.


      Registry Edit instructions for HKEY_LOCAL_MACHINE folder:

          * Double-click the HKEY_LOCAL_MACHINE folder this will expand or open the folder.
          * Locate the Software folder
                o Locate the Roxio, Sonic, Sonic Desktop Software folders
                      + Right click on each folder and click Delete.
                o Locate the Wow6432Node folder
                      + Right click on the Roxio and Sonic folders and click Delete.
          * Close the HKEY_LOCAL_MACHINE folder.


   6. Restart the computer then reinstall Creator.



Related Articles
Windows 7 Support and Compatibility with Roxio products
Windows Vista Support for Roxio products
Complete Uninstall of Creator 2009 and 2010 (Windows XP)
Applications fail to launch after running registry cleaner


http://kb.roxio.com/...S=set-locale=en

[WOODHAVEN]

Dude

I have done this already once and this time my computer crashed.....I didn't answer my own problem because it did not work the first time I did the full clean up/reinstall and now I had to to a full system restore. Windows C++ error system 32...............ugh 80+ dollars for the worst headache I have had in my life for 2 days and now losing all my files to a system error crash.

I appreciate the help.