10 replies to this topic

[Rick_James]

i'm using a hp notebook G71-34ous
intel core 2 duo cpu t6600 @ 2.20GHz
4 gb of ram
64bit OS

OS is windows 7 home premium

i have a Dazzle DVC 80 capture cable w/ videowave v 4.1 software
i've installed the videowave software

videowave & notebook will not recognize the capture cable when plugged in
i've checked device manager & dvc 80, is not listed
nor do i have a conflict w/ any other hardware

when i click on videowave, i get a pop up error that reads
"runtime error 216 at 77B2DEA6"

i click ok and videowave comes up
only no capture because it doesn't "see" the hardware

i'm thinking upgrade on drivers
since i also have ulead vs 11 & corel vs 12
both of these will not recognize dvc 80 cable either

any ideas?????


rj

[ogdens]

Rick_James, on 22 January 2011 - 01:04 AM, said:

i'm using a hp notebook G71-34ous
intel core 2 duo cpu t6600 @ 2.20GHz
4 gb of ram
64bit OS

OS is windows 7 home premium

i have a Dazzle DVC 80 capture cable w/ videowave v 4.1 software
i've installed the videowave software

videowave & notebook will not recognize the capture cable when plugged in
i've checked device manager & dvc 80, is not listed
nor do i have a conflict w/ any other hardware

when i click on videowave, i get a pop up error that reads
"runtime error 216 at 77B2DEA6"

i click ok and videowave comes up
only no capture because it doesn't "see" the hardware

i'm thinking upgrade on drivers
since i also have ulead vs 11 & corel vs 12
both of these will not recognize dvc 80 cable either

any ideas?????


rj

It's not compatible with Win 7.

[Rick_James]

ogdens, on 22 January 2011 - 03:46 AM, said:

It's not compatible with Win 7.

the video wave software
or
the capture cable itself
or
both???????

if i could get the pc to recognize the cable.....i'd be happy
especially since there's no physical damage to the cable
& the fact i gave $60.00 US for the package, new and in the box some years back

seems a shame to toss it in the junk box w/o any phyical damage
just because dazzle and/or roxio cant's update me w/ drivers & software

so much of a shame, that if this can't be resolved
i'll never purchase another dazzle product or roxio
(nor will i promote such)
which is another real shame
since i like the roxio sodtware
but
it seems it all boils down to a matter of principle

thank you very much



rj

Edited by Rick_James, 22 January 2011 - 01:52 PM.

[cdanteek]

Rick_James, on 22 January 2011 - 01:51 PM, said:

the video wave software
or
the capture cable itself
or
both???????

if i could get the pc to recognize the cable.....i'd be happy
especially since there's no physical damage to the cable
& the fact i gave $60.00 US for the package, new and in the box some years back

seems a shame to toss it in the junk box w/o any phyical damage
just because dazzle and/or roxio cant's update me w/ drivers & software

so much of a shame, that if this can't be resolved
i'll never purchase another dazzle product or roxio
(nor will i promote such)
which is another real shame
since i like the roxio sodtware
but
it seems it all boils down to a matter of principle

thank you very much



rj

Did Microsoft give you a free Windows 7 Operating System?

Then why would you expect Roxio that made your software years before Windows 7

launched, to give you free software that will work in Windows 7?

[ml]

Pinnacle has updated drivers for the DV 80 for Windows XP, but not for Vista or Windows 7. http://cdn.pinnacles.../readmeHW10.htm

Unfortunately, when Windows developed Vista, it made a lot of products obsolete.   It's just not Roxio or Dazzle.  I've heard lots of complaints from my friends who bought 64 bit Windows 7 and almost none of their older software is compatable.

What are you trying to capture from?   There may be other alternative ways of capturing including some DVD recorders or a direct to dvd burner.

[Rick_James]

cdanteek, on 22 January 2011 - 03:40 PM, said:

Did Microsoft give you a free Windows 7 Operating System?

i guess you could say indirectly they did
HP supplied me w/ an OS........Windows7 (home premium) X64 (security: 256 bits)

cdanteek, on 22 January 2011 - 03:40 PM, said:

Then why would you expect Roxio that made your software years before Windows 7

launched, to give you free software that will work in Windows 7?

here in southern illinois they would call that "good business"
and
it looks to me like dazzle and roxio has two roads they can follow

the low road: following bill gates lead and milking the customer for every dime they have
(easy for gates w/ his, sum what, monopoly of the OS system

or

the high road: dealing w/ the customer, knowing "the customer is "always right", making the customer happy, making the customer feel like they are "special"
(good business, which makes for good word of mouth advertisement)
if roxio and/or dazzle makes the effort to go above and beyond w/ me
i would go above and beyond in my praise of such
unfortunately for roxio & dazzle, they don't have the luxury of a monopoly like gates
(lots of video capture devices and lots of software out there that's just as good)

now lets do our math on that "give me free software" statement
originally i gave $60.00 US for dazzle cable and software
i can now purchase same for $29.95 US
with out even considering the decrease in the value of the US dollar
i've given roxio/dazzle the retail price of two units already in my first purchase
and it's not like i'm asking for a new capture cable along w/ new software

all i'm asking for is an upgrade for what i already purchased
so the software i've already purchased will recognize the video capture cable that i've also purchased and both be recognized by win7
i'm not asking for improved software with more bells and whistles
just something that will work.....kapeesh

you wouldn't think that would be asking too much



rj

Edited by Rick_James, 23 January 2011 - 05:18 PM.

[myguggi]

Rick_James, on 23 January 2011 - 05:14 PM, said:

i guess you could say indirectly they did
HP supplied me w/ an OS........Windows7 (home premium) X64 (security: 256 bits)




here in southern illinois they would call that "good business"
and
it looks to me like dazzle and roxio has two roads they can follow

the low road: following bill gates lead and milking the customer for every dime they have
(easy for gates w/ his, sum what, monopoly of the OS system

or

the high road: dealing w/ the customer, knowing "the customer is "always right", making the customer happy, making the customer feel like they are "special"
(good business, which makes for good word of mouth advertisement)
if roxio and/or dazzle makes the effort to go above and beyond w/ me
i would go above and beyond in my praise of such
unfortunately for roxio & dazzle, they don't have the luxury of a monopoly like gates
(lots of video capture devices and lots of software out there that's just as good)

now lets do our math on that "give me free software" statement
originally i gave $60.00 US for dazzle cable and software
i can now purchase same for $29.95 US
with out even considering the decrease in the value of the US dollar
i've given roxio/dazzle the retail price of two units already in my first purchase
and it's not like i'm asking for a new capture cable along w/ new software

all i'm asking for is an upgrade for what i already purchased
so the software i've already purchased will recognize the video capture cable that i've also purchased and both be recognized by win7
i'm not asking for improved software with more bells and whistles
just something that will work.....kapeesh

you wouldn't think that would be asking too much



rj

You live in a dream world:blink:

[ml]

Rick_James, on 23 January 2011 - 05:14 PM, said:

all i'm asking for is an upgrade for what i already purchased

you wouldn't think that would be asking too much

rj

Probably not too much to ask, but I've got drawers filled with software and hardware from various manufacturers that Microsoft 'broke' with a new version of IE or Windows.   The printers and scanners are long gone.

I've learned never to toss the older computer that works with the older hardware until I'm ready to upgrade the old hardware.

An upgrade to software doesn't do much good if Windows won't recognize the hardware ( your Dazzle ).   Dazzle is another company.

So while I understand your frustration, an upgrade in the Roxio product wouldn't help.  

What you need is a 'driver' so that Win7 will recognize your Dazzle.   Then you could capture and edit with the free ( downloadable ) Windows Movie Maker.   Your stuck if Microsoft and Dazzle don't have a driver update for your Dazzle.

Edited by ml, 24 January 2011 - 03:54 PM.

[myguggi]

Rick_James, on 23 January 2011 - 05:14 PM, said:

i guess you could say indirectly they did
HP supplied me w/ an OS........Windows7 (home premium) X64 (security: 256 bits)




here in southern illinois they would call that "good business"
and
it looks to me like dazzle and roxio has two roads they can follow

the low road: following bill gates lead and milking the customer for every dime they have
(easy for gates w/ his, sum what, monopoly of the OS system

or

the high road: dealing w/ the customer, knowing "the customer is "always right", making the customer happy, making the customer feel like they are "special"
(good business, which makes for good word of mouth advertisement)
if roxio and/or dazzle makes the effort to go above and beyond w/ me
i would go above and beyond in my praise of such
unfortunately for roxio & dazzle, they don't have the luxury of a monopoly like gates
(lots of video capture devices and lots of software out there that's just as good)

now lets do our math on that "give me free software" statement
originally i gave $60.00 US for dazzle cable and software
i can now purchase same for $29.95 US
with out even considering the decrease in the value of the US dollar
i've given roxio/dazzle the retail price of two units already in my first purchase
and it's not like i'm asking for a new capture cable along w/ new software

all i'm asking for is an upgrade for what i already purchased
so the software i've already purchased will recognize the video capture cable that i've also purchased and both be recognized by win7
i'm not asking for improved software with more bells and whistles
just something that will work.....kapeesh

you wouldn't think that would be asking too much



rj

Just so you know. I did not make your childish posts invisible. Nor do I or anybody in this thread work for Roxio. There is only one or two Roxio emplyoee that ocassionaly post in this forum (they are identified by a Roxio symbol), there rest of us are just users (hopefully most of them are not like you). I doubt very much that they are even interested in your comments about a long dead software. You can make as many screenshots as you want but there is no supervisor you can send them too.

[Rick_James]

myguggi, on 24 January 2011 - 11:27 AM, said:

Just so you know. I did not make your childish posts invisible. Nor do I or anybody in this thread work for Roxio. There is only one or two Roxio emplyoee that ocassionaly post in this forum (they are identified by a Roxio symbol), there rest of us are just users (hopefully most of them are not like you). I doubt very much that they are even interested in your comments about a long dead software. You can make as many screenshots as you want but there is no supervisor you can send them too.

thank you mr roxio



rj

[gi7omy]

The DVD item is a Pinnacle product and support for that comes from Pinnacle.

Pinnacle are renowned for NOT upgrading their software for a new OS (they've been doing that simnce XP came out first), so your gripe is with them - not Roxio