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Usb Video Capture Doesn't Capture Entire Tape


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#1 VideoHD

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Posted 15 February 2011 - 09:07 AM

I have already sent this issue through to Roxio support only to get a link to the Knowledge Base which has nothing to do with my problem. so while I am waiting maybe someone can shed light on the following:

When I try to capture from camera using roxio USB capture, I run/capture a 2 hour movie (on an NTFS) drive and when it finishes it has not captured the entire video in the created file. it had only saved the last 25 minutes one time on a 7 gig file and another time it had only done 11 minutes in a 20 gig file!

I am running a fast computer with Windows 7 profressional, roxio creator 11 and USB capture device that came with my roxio 10. How do I capture the entire video in 1 file? why does it keep creating a file with a subset of the video? more strangely why is the 11 minute video twice as big as the 25 minute video? all settings were the same by the way. I am saving the files as AVI to preserve as much of the quality as possible.

WHEN I RUN A 2 HOUR VIDEO I ONLY GET THE LAST 10-25 MINUTES IN THE OUTPUT FILE AS OPPOSED TO THE 2 HOURS.

- I have NTFS
- I have no limit on my file size
- Roxio does not give any errors
- The USB capture device is capturing the signal fine

thanks

#2 sknis

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Posted 15 February 2011 - 09:18 AM

View PostVideoHD, on 15 February 2011 - 09:07 AM, said:

I have already sent this issue through to Roxio support only to get a link to the Knowledge Base which has nothing to do with my problem. so while I am waiting maybe someone can shed light on the following:

When I try to capture from camera using roxio USB capture, I run/capture a 2 hour movie (on an NTFS) drive and when it finishes it has not captured the entire video in the created file. it had only saved the last 25 minutes one time on a 7 gig file and another time it had only done 11 minutes in a 20 gig file!

I am running a fast computer with Windows 7 profressional, roxio creator 11 and USB capture device that came with my roxio 10. How do I capture the entire video in 1 file? why does it keep creating a file with a subset of the video? more strangely why is the 11 minute video twice as big as the 25 minute video? all settings were the same by the way. I am saving the files as AVI to preserve as much of the quality as possible.

WHEN I RUN A 2 HOUR VIDEO I ONLY GET THE LAST 10-25 MINUTES IN THE OUTPUT FILE AS OPPOSED TO THE 2 HOURS.

- I have NTFS
- I have no limit on my file size
- Roxio does not give any errors
- The USB capture device is capturing the signal fine

thanks

Please clarify since the names are confusing.  Do you have Roxio Creator 2011?  Are you using the Capture device from Creator 2010 or from Easy Media Creator 10?

What camera?  It is tape?

What else do you have running during the video capture?

Fast computer does not mean anything; please list your computer specs or at least the manufacturer and model number with any upgrades you made.  Is you hard drive that you are capturing to internal or external.

What anti-virus do you have?  Is it scanning your hard drive as you write to it?

BTW, I am not sure why you would want to capture the movie as one file.  Often that leads to to audio/video sync errors.  It is often best to  capture in 20- 30 minute segments and to but it back together later.

Edited by sknis, 15 February 2011 - 09:19 AM.

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#3 myguggi

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Posted 15 February 2011 - 09:19 AM

View PostVideoHD, on 15 February 2011 - 09:07 AM, said:

I have already sent this issue through to Roxio support only to get a link to the Knowledge Base which has nothing to do with my problem. so while I am waiting maybe someone can shed light on the following:

When I try to capture from camera using roxio USB capture, I run/capture a 2 hour movie (on an NTFS) drive and when it finishes it has not captured the entire video in the created file. it had only saved the last 25 minutes one time on a 7 gig file and another time it had only done 11 minutes in a 20 gig file!

I am running a fast computer with Windows 7 profressional, roxio creator 11 and USB capture device that came with my roxio 10. How do I capture the entire video in 1 file? why does it keep creating a file with a subset of the video? more strangely why is the 11 minute video twice as big as the 25 minute video? all settings were the same by the way. I am saving the files as AVI to preserve as much of the quality as possible.

WHEN I RUN A 2 HOUR VIDEO I ONLY GET THE LAST 10-25 MINUTES IN THE OUTPUT FILE AS OPPOSED TO THE 2 HOURS.

- I have NTFS
- I have no limit on my file size
- Roxio does not give any errors
- The USB capture device is capturing the signal fine

thanks


What does this mean: "why does it keep creating a file with a subset of the video?"

Doe the capture program stop after 11 minutes (the tape will of course keep running)?


BTW, please use the correct name of the software when posting There are no versiopns called Roxio Creator 11 or Roxio 10. They are called Roxio Creator 2011 (or C2011) and Roxio Creator 2010 (C2010). Using the correct name avoids with earlier similar named products.

Walt

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#4 VideoHD

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Posted 15 February 2011 - 10:42 AM

here are more clarifications:

computer specs: i7 950, asus motherboard, 24 Gig 1600 RAM, SSD for operating system and applicatons, 2x1TB WD Black drives(internal) for video files, AMD Radeon 5970 HD, Windows 7 Professional

running Roxio Creator 2011, using USB capture plug that came with Roxio Creator 2010 package

What else do you have running during the video capture? Antivirus is installed and running in the background, Norton Internet Security 2011

What camera? It is tape? Old Sony 8mm analog camcorder (I have ~30 old family home videos that I want to digitize for backup purposes)

Does the capture program stop after 11 minutes (the tape will of course keep running)? No, the capture program (Roxio Creator 2011 does not stop or produces any errors, it continues to run through the entire process and displays the footage as it is being captured correctly through the entire 2 hour process. The camera also plays the entire 2 hours without issues.

What does this mean: "why does it keep creating a file with a subset of the video?" Here is the essence of the problem, I left the capture program and the camcorder running for 2 hours, everything seemed fine and the process finished. In the drive where the .avi file was being created I could see a .avi file with the name that I had given it. However after the entire process finished and I ran the .avi file I noticed that instead of the anticipated 2 hour footage from beginning to end, the file only contained 25 latter minutes of the video, meaning the last half hour of the video, this file was around 7 gigs in size, I then did the process again, and this time I got only 11 minutes of the latter part of the video in a file size of 20 gigs) in 2 attempts I was not able to produce a file from the beginning to the end of the video.

BTW, I am not sure why you would want to capture the movie as one file. Often that leads to to audio/video sync errors. It is often best to capture in 20- 30 minute segments and to but it back together later.

Perhaps. The reason I am trying to do it in one shot is for backup purposes. I would rather have 30 2 hour files to backup and manage than 120 files. In addition if I just capture 30 minutes at a time then I may be breaking events in the middle and spreading them over multiple files which will add to the maintenance issues. Also, as you can see I didn't even manage to create a consistent file as described above.

I have gotten the following feedback from Roxio (their second response) I will try this tonight and see what happens.

1. Run your system as Administrator.
2.The issue might be caused by the Creator 2011 setup package running in Windows Vista compatibility mode on Windows 7. Please use the following steps to turn off Vista compatibility mode for the Creator 2011 setup package:
   a. Right-click on the setup package and choose Properties.
   b. Click on the Compatibility tab in the Properties window.
   c. In the Compatibility mode section, uncheck the box that is labeled Run the program in compatibility mode for Windows               Vista.
   d. Click OK to save the changes.
   e. Re-run Creator 2011 the setup package.

thanks.

#5 ggrussell

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Posted 15 February 2011 - 02:09 PM

View PostVideoHD, on 15 February 2011 - 10:42 AM, said:

the file only contained 25 latter minutes of the video, meaning the last half hour of the video, this file was around 7 gigs in size, I then did the process again, and this time I got only 11 minutes of the latter part of the video in a file size of 20 gigs) in 2 attempts I was not able to produce a file from the beginning to the end of the video.
The math doesn't add up.  First file contains 25min is 7GB and the second file only has 11min is 20GB?  There has to be something else in those files.

Are you recording to DV AVI or MPEG?  DV AVI should be about 13GB per hour.  MPEG is around 4.5GB per hour at best quality.  So you can see, the above numbers don't make a lot of sense.

Edited by ggrussell, 15 February 2011 - 02:10 PM.

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#6 VideoHD

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Posted 16 February 2011 - 08:39 AM

View Postggrussell, on 15 February 2011 - 02:09 PM, said:

The math doesn't add up.  First file contains 25min is 7GB and the second file only has 11min is 20GB?  There has to be something else in those files.

Are you recording to DV AVI or MPEG?  DV AVI should be about 13GB per hour.  MPEG is around 4.5GB per hour at best quality.  So you can see, the above numbers don't make a lot of sense.

You are right, the file sizes are strange. Last night I tried to look at the compatibility box under properties for application executable as well as the setup file and they were not checked, meaning that the issue Roxio suggested to look at was not there. I am recording in DV AVI because I found that it preserves the highest quality based on what I could see. So based on the numbers you are saying, the first file of 25 minutes and 7 gigs sounds about right, the strange file was the 11 minutes, 20 gig file.

What I did change from the first run to the second was the maximum amount of time to record, even though the option to limit video length was not selected, I just wanted to see if there was a bug in the program so I just changed the video limit from the default 30 minutes to 2 hours and 30 minutes. As I said, this option was not selected, so it should not make a difference, but strangely it did! capturing less video in a larger file.

The problem continues.

Edited by VideoHD, 16 February 2011 - 08:44 AM.


#7 Jim_Hardin

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Posted 16 February 2011 - 09:12 AM

I think the way to go is to do some monitored captures…

Say doing a 30 minute one and if successful, a 1 hour one.

I have heard of bad captures yielding strange results as far as file size vs content go… As Gary pointed out, 13 GB per Hour is normal for AVI capture whereas 3.5 GB per hour is normal for mpeg2.
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#8 ggrussell

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Posted 17 February 2011 - 08:31 AM

View PostVideoHD, on 16 February 2011 - 08:39 AM, said:

but strangely it did! capturing less video in a larger file.
we need to see if this happens with more users.  If it does, then needs to be reported to Roxio.
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#9 VideoHD

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Posted 17 February 2011 - 12:01 PM

View PostJim_Hardin, on 16 February 2011 - 09:12 AM, said:

I think the way to go is to do some monitored captures…

Say doing a 30 minute one and if successful, a 1 hour one.

I have heard of bad captures yielding strange results as far as file size vs content go… As Gary pointed out, 13 GB per Hour is normal for AVI capture whereas 3.5 GB per hour is normal for mpeg2.

It's a good idea, I will try some variations this weekend and report back, it'll be good to find out what's going on.

#10 VideoHD

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Posted 23 February 2011 - 12:56 PM

I have additional interesting findings. So I tried a few more captures.

1. I set the capture limit to 1 hour and began capture at 55 minutes I reviewed and found a good point to stop so I stopped capture and the file produced contained all 55 minutes without errors.

2. I tried a second capture at 45 minutes, this time I didn't check back and let the process finish on its own, this time the file produced was a short file again and didn't reflect all 45 minutes that it was supposed to capture in fact, since the tape still had more footage beyond the 45 minute mark the file contained sections of video later in the tape than the intended 45 minutes of video! so it seems that the software has a bug that doesn't stop generating video file based on time limits and settings, and if allowed to go it will create an erroneous file.

strange but true!

#11 Jim_Hardin

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Posted 23 February 2011 - 01:19 PM

I tried this and cannot reproduce it...

I set it for 1:45 and it captured exactly that!


I also tried one using a FAT32 HDD and NO file was made after the 4 GB FAT32 file limit was exceeded... :(

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#12 sknis

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Posted 23 February 2011 - 03:25 PM

View PostVideoHD, on 23 February 2011 - 12:56 PM, said:

I have additional interesting findings. So I tried a few more captures.

1. I set the capture limit to 1 hour and began capture at 55 minutes I reviewed and found a good point to stop so I stopped capture and the file produced contained all 55 minutes without errors.

2. I tried a second capture at 45 minutes, this time I didn't check back and let the process finish on its own, this time the file produced was a short file again and didn't reflect all 45 minutes that it was supposed to capture in fact, since the tape still had more footage beyond the 45 minute mark the file contained sections of video later in the tape than the intended 45 minutes of video! so it seems that the software has a bug that doesn't stop generating video file based on time limits and settings, and if allowed to go it will create an erroneous file.

strange but true!

Same video in bioth the 55 and the 45 minute capture?

I don't quite understand the first sentence (I bolded it).  Please explain.  Is there supposed to be a punctuation there.  i.e set it to one hour.  I stopped it at 55 minutes .. (or something like that).
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#13 VideoHD

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Posted 25 February 2011 - 02:08 PM

View Postsknis, on 23 February 2011 - 03:25 PM, said:

Same video in bioth the 55 and the 45 minute capture?

I don't quite understand the first sentence (I bolded it).  Please explain.  Is there supposed to be a punctuation there.  i.e set it to one hour.  I stopped it at 55 minutes .. (or something like that).

yeah, sorry for the bad writing!

I meant to say that I set the capture length to 1 hour and when I checked back at the 55 minute mark, it had reached a portion of the video where it was appropriate to stop, if I had let it go another 5 minutes it would have captured the first 5 minutes of a different event on the same tape, so I decided to manually stop the capture at the 55 minute mark.

I have done more controlled captures and I notice that regardless of the length that I set, when I terminate the capture I notice that the generated video file is missing the beginning of the point where I started the capture.

Let me try to clarify some more.

let's say I have a 2 hour video file and I already have captured the first 30 minutes. so far so good. I then start to capture from the 30th minute onward, and let's say that I set the capture length to 45 minutes.

at this point there are 2 things that can happen:

1. I don't manually terminate the capture. When I check the generated file I notice that instead of having video from minute 30 onwards, it has video from minute 35 or 40 onwards, it's missing this first chunk of the video I intended to capture.

2. I terminate the capture manually. When I check the file, it's still missing some of the beginning portion of video I intended to capture.

#14 VideoHD

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Posted 25 February 2011 - 02:10 PM

View PostJim_Hardin, on 23 February 2011 - 01:19 PM, said:

I tried this and cannot reproduce it...

I set it for 1:45 and it captured exactly that!


I also tried one using a FAT32 HDD and NO file was made after the 4 GB FAT32 file limit was exceeded... :(

but did you then check your captured content to make sure it starts exactly where you started your video capture. I have tried a few more captures and I notice that when you stop capture and check the video it doesn't start right at the point you started the capture, the captured video ends up missing some of the beginning of the video.

#15 sknis

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Posted 25 February 2011 - 02:22 PM

View PostVideoHD, on 25 February 2011 - 02:10 PM, said:

but did you then check your captured content to make sure it starts exactly where you started your video capture. I have tried a few more captures and I notice that when you stop capture and check the video it doesn't start right at the point you started the capture, the captured video ends up missing some of the beginning of the video.

That's not unusual, the computer, the capture device and the source must all work together and sometimes it takes a couple of seconds.  Most people would just rewind for a second or two and then start the capture again.  You can always cut out any overlaps in Video Wave.
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#16 VideoHD

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Posted 25 February 2011 - 02:23 PM

View Postsknis, on 25 February 2011 - 02:22 PM, said:

That's not unusual, the computer, the capture device and the source must all work together and sometimes it takes a couple of seconds.  Most people would just rewind for a second or two and then start the capture again.  You can always cut out any overlaps in Video Wave.

Maybe I wasn't clear. It's not seconds, it's 10 minutes!

#17 sknis

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Posted 25 February 2011 - 02:25 PM

View PostVideoHD, on 25 February 2011 - 02:23 PM, said:

Maybe I wasn't clear. It's not seconds, it's 10 minutes!

OH !  :o
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#18 myguggi

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Posted 25 February 2011 - 02:26 PM

View PostVideoHD, on 25 February 2011 - 02:23 PM, said:

Maybe I wasn't clear. It's not seconds, it's 10 minutes!

What happens if you  stop the capture after  10 minutes or so?

Walt

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#19 Jim_Hardin

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Posted 26 February 2011 - 04:34 AM

View PostJim_Hardin, on 23 February 2011 - 01:19 PM, said:

I tried this and cannot reproduce it...

I set it for 1:45 and it captured exactly that!


I also tried one using a FAT32 HDD and NO file was made after the 4 GB FAT32 file limit was exceeded... :(


View PostVideoHD, on 25 February 2011 - 02:10 PM, said:

but did you then check your captured content to make sure it starts exactly where you started your video capture. I have tried a few more captures and I notice that when you stop capture and check the video it doesn't start right at the point you started the capture, the captured video ends up missing some of the beginning of the video.

Of Course!

All intact.

Obviously ‘Timed Recordings’ aren’t working… Now try some manual recordings.

Also, it appears that something in interfering since this feature has been in Roxio since version 6 (2003) and works…

Try the Prep Steps only just start from item 8, to shut down interference from other programs or processes…

Edited by Jim_Hardin, 26 February 2011 - 04:40 AM.

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#20 VideoHD

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Posted 01 March 2011 - 08:06 AM

My problem with video capture continues and I will report back as I get more info and more sample captures.

I have found something else that is interesting though and I notice other posts about it all over the web including the Roxio forums with no good answers.

I have found that for "some" captures, there is recurring audio static and pops throughout the video capture, these are loud and quite noticeable, for other captures this doesn't happen. it's very strange, the only suggestion on the web are to look at hardware acceleration but this is not an issue for me because I am using windows 7.

I am using onboard sound card which comes with the ASUS Rampage III Extreme motherboard. I don't have an external microphone connected and as I mentioned this doesn't happen all the time, it happens for certain video captures, but once it happens it's throughout the video capture.

I am using the same tape and same video capture setup, nothing is changing on the side of the input. My guess is that there is some kind of interference internally (internal to the computer) either hardware or software issues that produce the static. My guess is that it's not a Roxio software issue because I tried using CyberLink PowerDirector demo download which recognized the Roxio USB capture device and was able to capture video but I was hearing the audio static and pops with it as well.




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