I have sent a total of three emails to Roxio support over the course of the last month, and apart from the system-generated replies, I haven't received a single response from Roxio support. I refuse to pay for a phone call, and live chat is not availabe for MyDVD 10 Premiere. I've just about had it with Roxio. I feel like my money has been wasted.
2
Customer Support (Or Lack Thereof)
Started by
DestructoGorilla76
, Feb 16 2011 01:09 PM
3 replies to this topic
#2
cowboy428
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Posted 16 February 2011 - 04:05 PM
I feel the same way I have about had it with my streamer, works if it feels like it write to support and get the same lame answers every time Thanks for the non support Roxio
#3
cdanteek
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Posted 16 February 2011 - 04:05 PM
DestructoGorilla76, on 16 February 2011 - 01:09 PM, said:
I have sent a total of three emails to Roxio support over the course of the last month, and apart from the system-generated replies, I haven't received a single response from Roxio support. I refuse to pay for a phone call, and live chat is not availabe for MyDVD 10 Premiere. I've just about had it with Roxio. I feel like my money has been wasted.
The three emails you talk about does that mean you have a open numbered support ticket?
cd
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My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
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My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#4
myguggi
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Posted 16 February 2011 - 06:29 PM
cowboy428, on 16 February 2011 - 04:05 PM, said:
I feel the same way I have about had it with my streamer, works if it feels like it write to support and get the same lame answers every time Thanks for the non support Roxio
This is not Roxio support but a users forum. If you want help from Roxio give them a call. In the meantime why don't you post in the approriate forum and state your problem. Maybe someone here is able to help you.
All we have is a "me too" with a unknown problem.
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