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[sfgsfgsgfsdgjkdgxhk]

I had an error on WinXP 32, where any time I clicked on my CD-drive in the Windows shell (Explorer), Windows would reply "Incorrect Function"

A Microsoft KB article correctly* pointed out that this error is caused by Roxio, even though I was not using Roxio at the time that I got the error.  Merely having it installed causes the error.  Microsoft said to get an update from Roxio.

* How I know Roxio software was causing the "Incorrect Function" error:  As soon as I uninstalled Creator, the normal Windows functionality of the CD burner was restored, didn't even have to reboot.

But I'm getting ahead of myself.  Before I uninstalled, I used the Check for Updates function in the Help menu within Creator, and it found two updates; I think it said they were Critical or Recommended or some such, sorry I didn't write it down.  One from 2008 and one from 2009.  But when I checked one and told it to download and install, I got a "404" (file not found) error, whichever one of the two I tried.

This seems a bit of a cruel trick, to offer these updates and then snatch them away.  And in such an uninformative manner -- couldn't they easily give a plain English message saying "This product is no longer supported -- contact your retailer to purchase an upgrade" or some such?  I mean literally, "404" is all it said.  (Yes, my Internet is fully functional, all other sites are accessible via http, https or ftp.)

I know I should blame Dell (and I do), this PC is only two years old and is still in warranty -- and yet I can't get crucial updates for the software on it already?  Pretty poor support performance by both Dell and Roxio.

I'd love to be wrong -- if someone can show me how to update my Dell-edition Creator 9 I'd be grateful.  Otherwise Ill just purchase somebody else's software and shy away from Roxio and Dell in the future.

[grandpabruce]

sfgsfgsgfsdgjkdgxhk, on 16 February 2011 - 06:44 PM, said:

I had an error on WinXP 32, where any time I clicked on my CD-drive in the Windows shell (Explorer), Windows would reply "Incorrect Function"

A Microsoft KB article correctly* pointed out that this error is caused by Roxio, even though I was not using Roxio at the time that I got the error.  Merely having it installed causes the error.  Microsoft said to get an update from Roxio.

* How I know Roxio software was causing the "Incorrect Function" error:  As soon as I uninstalled Creator, the normal Windows functionality of the CD burner was restored, didn't even have to reboot.

But I'm getting ahead of myself.  Before I uninstalled, I used the Check for Updates function in the Help menu within Creator, and it found two updates; I think it said they were Critical or Recommended or some such, sorry I didn't write it down.  One from 2008 and one from 2009.  But when I checked one and told it to download and install, I got a "404" (file not found) error, whichever one of the two I tried.

This seems a bit of a cruel trick, to offer these updates and then snatch them away.  And in such an uninformative manner -- couldn't they easily give a plain English message saying "This product is no longer supported -- contact your retailer to purchase an upgrade" or some such?  I mean literally, "404" is all it said.  (Yes, my Internet is fully functional, all other sites are accessible via http, https or ftp.)

I know I should blame Dell (and I do), this PC is only two years old and is still in warranty -- and yet I can't get crucial updates for the software on it already?  Pretty poor support performance by both Dell and Roxio.

I'd love to be wrong -- if someone can show me how to update my Dell-edition Creator 9 I'd be grateful.  Otherwise Ill just purchase somebody else's software and shy away from Roxio and Dell in the future.

Even if you got to the updates from Roxio, it would not work on your Dell version of the software.  There are links to two Dell patches, here:

http://forums.suppor...post__p__238290

The 2nd one is the px engine fix, for the Dell version, but you may want to install both patches, although I believe that the first patch was for fixing a problem that users, with Vista, had.  Let us know if it works for you.

Edited by grandpabruce, 16 February 2011 - 07:12 PM.