Jump to content
  • 0
honda_minis

Can't Capture You Tube Web Video

Question

Last night I purchased and installed Easy DVD Copy Premier 2010 from the Roxio website. I bought the download version. It installed successfully on my Windows XP Pro (32 bit) system that is current with all service packs and all Windows updates. I installed Windows Media player 11 as required by Roxio Easy DVD Copy Premier 2010.

 

I bought Easy DVD Copy Premier 2010 to specifically capture some web videos from You Tube, which is what it is advertised to be capable of. When I press the Web Video button, I get a window that pops up and says "Open your browser to begin viewing and downloading the video". I did that and watched a test You Tube video to completion. The video finishes playing and I wait. Nothing ever appears in the Web Capture window, so that I can ADD a file.

 

This is my first purchase of Roxio software, and so far it has been an extremely disappointing and frustrating experience.

 

Any help anyone can give me is greatly appreciated. Thank you.

Share this post


Link to post
Share on other sites

21 answers to this question

Recommended Posts

  • 0

Last night I purchased and installed Easy DVD Copy Premier 2010 from the Roxio website. I bought the download version. It installed successfully on my Windows XP Pro (32 bit) system that is current with all service packs and all Windows updates. I installed Windows Media player 11 as required by Roxio Easy DVD Copy Premier 2010.

 

I bought Easy DVD Copy Premier 2010 to specifically capture some web videos from You Tube, which is what it is advertised to be capable of. When I press the Web Video button, I get a window that pops up and says "Open your browser to begin viewing and downloading the video". I did that and watched a test You Tube video to completion. The video finishes playing and I wait. Nothing ever appears in the Web Capture window, so that I can ADD a file.

 

This is my first purchase of Roxio software, and so far it has been an extremely disappointing and frustrating experience.

 

Any help anyone can give me is greatly appreciated. Thank you.

 

 

Is this what you purchased http://www.roxio.com/enu/products/dvdcopy/premier/overview.html

 

or this http://www.roxio.com...CFRGkiQodTW-K-g

Edited by ogdens

Share this post


Link to post
Share on other sites
  • 0

Did you try more than one video? What version of what browser are you using? I don't have the specific version you downloaded, I'm running Creator 2011 Pro, but when I open Video Copy & Create, and select Web Video, I get the same pop-up dialog. Then I select a You Tube video in Firefox (my preferred browser), and it pops up in the VC&C window, where I can select to Add it.

Share this post


Link to post
Share on other sites
  • 0

Hello,

 

Thank you for responding. I am not sure this helps me since you actually have a different Roxio product.

 

I am using Internet Explorer 8. I tried several random You Tube videos as a test. I tried some that were 30 seconds long, and I tried some that were 6 minutes long. None of them would show up in the Web Video window.

 

I checked the system requirements before I purchased the software, and no where did it state that I had to install a third party browser. As a matter of fact, if you go to the Roxio website, and look at the advertisement for Easy video copy and convert, it shows a You Tube video being captured in Windows Internet Explorer Browser. Can you please try it on your system with Windows Internet Explorer 8 and see if it still works in IE8?

 

Thank you.

Share this post


Link to post
Share on other sites
  • 0

 

Hello,

 

What I tried to purchase was the Roxio Easy DVD Copy & Convert from the website. After I purchased it, what I received on my invoice from the download is:

 

Download: RoxioEasyDVDCopyPremier_HX28CXD0DV1.exe (I copied this from my invoice e-mail).

 

I also received a note saying I had been given a free upgrade to the package above.

 

I need to get this working ASAP, I have a deadline in a few days.

 

I could understand some bugs or compatibility problems with Windows 7, but Windows XP Pro (32 bit) was released 8 or 9 years ago. This is embarrassing for Roxio.

 

Any help you can give me is greatly appreciated.

 

Thank you.

Share this post


Link to post
Share on other sites
  • 0

Hello,

 

Thank you for responding. I am not sure this helps me since you actually have a different Roxio product.

 

I am using Internet Explorer 8. I tried several random You Tube videos as a test. I tried some that were 30 seconds long, and I tried some that were 6 minutes long. None of them would show up in the Web Video window.

 

I checked the system requirements before I purchased the software, and no where did it state that I had to install a third party browser. As a matter of fact, if you go to the Roxio website, and look at the advertisement for Easy video copy and convert, it shows a You Tube video being captured in Windows Internet Explorer Browser. Can you please try it on your system with Windows Internet Explorer 8 and see if it still works in IE8?

 

Thank you.

 

My version (Roxio Creator 2011 Pro) works fine in both IE 8 & Firefox.

 

I don't have Easy Video Copy & Convert, so I cant be of much help. I would "assume" that it should work....maybe another user who has the same program as you will drop in here and help you.

 

Have you tried any of the other programs in the suite to see if they work?.

 

You started off with saying you had Easy DVD Copy Premier 2010 now you are talking about Easy Video Copy & Convert...you might want to clarify this.

Edited by ogdens

Share this post


Link to post
Share on other sites
  • 0

My version (Roxio Creator 2011 Pro) works fine in both IE 8 & Firefox.

 

I don't have Easy Video Copy & Convert, so I cant be of much help. I would "assume" that it should work....maybe another user who has the same program as you will drop in here and help you.

 

Have you tried any of the other programs in the suite to see if they work?.

 

You started off with saying you had Easy DVD Copy Premier 2010 now you are talking about Easy Video Copy & Convert...you might want to clarify this.

 

 

Hello,

 

Sorry for the confusion. What I tried to buy from the Roxio Website was Easy Video Copy & Convert for $29.99. This is the button I pressed and what I ordered. But what I actually received is:

 

 

Download: RoxioEasyDVDCopyPremier_HX28CXD0DV1.exe (I copied this from the e-mail invoice I received).

 

 

I also received a note that I was automatically updgraded to the package above.

 

I also used the check for updates feature, and downloaded and installed the latest updates. It still does not work.

 

Any help is greatly appreciated.

 

Thank you.

Share this post


Link to post
Share on other sites
  • 0

Hello,

 

Sorry for the confusion. What I tried to buy from the Roxio Website was Easy Video Copy & Convert for $29.99. This is the button I pressed and what I ordered. But what I actually received is:

 

 

Download: RoxioEasyDVDCopyPremier_HX28CXD0DV1.exe (I copied this from the e-mail invoice I received).

 

 

I also received a note that I was automatically updgraded to the package above.

 

I also used the check for updates feature, and downloaded and installed the latest updates. It still does not work.

 

Any help is greatly appreciated.

 

Thank you.

 

 

We are getting there......do any of the other programs work (already asked this) ?,

Share this post


Link to post
Share on other sites
  • 0

We are getting there......do any of the other programs work (already asked this) ?,

 

 

Hello,

 

I haven't tried any of the other features/programs yet. I will try tonight after I get home from work. I apologize. I spent several hours trying to get the web video capture working. After that I gave up for the night in frustration.

 

I bought this specifically for web video capture and saving to my hard disk. I don't need it for anything else. But I will try some of the other features/programs tonight and get back to you in a few hours with the results.

 

I appreciate your help.

 

Thank you.

Share this post


Link to post
Share on other sites
  • 0

Hello,

 

I haven't tried any of the other features/programs yet. I will try tonight after I get home from work. I apologize. I spent several hours trying to get the web video capture working. After that I gave up for the night in frustration.

 

I bought this specifically for web video capture and saving to my hard disk. I don't need it for anything else. But I will try some of the other features/programs tonight and get back to you in a few hours with the results.

 

I appreciate your help.

 

Thank you.

 

Open whatever Roxio program you have, click on Help, then click on "About this Software" and tell us what is there.

Share this post


Link to post
Share on other sites
  • 0

Last night I purchased and installed Easy DVD Copy Premier 2010 from the Roxio website. I bought the download version. It installed successfully on my Windows XP Pro (32 bit) system that is current with all service packs and all Windows updates. I installed Windows Media player 11 as required by Roxio Easy DVD Copy Premier 2010.

 

I bought Easy DVD Copy Premier 2010 to specifically capture some web videos from You Tube, which is what it is advertised to be capable of. When I press the Web Video button, I get a window that pops up and says "Open your browser to begin viewing and downloading the video". I did that and watched a test You Tube video to completion. The video finishes playing and I wait. Nothing ever appears in the Web Capture window, so that I can ADD a file.

 

This is my first purchase of Roxio software, and so far it has been an extremely disappointing and frustrating experience.

 

Any help anyone can give me is greatly appreciated. Thank you.

 

An aside question. Did you burn the file that you downloaded, to a DVD for safe keeping, in the event that you have to reinstall the software?

Share this post


Link to post
Share on other sites
  • 0

An aside question. Did you burn the file that you downloaded, to a DVD for safe keeping, in the event that you have to reinstall the software?

 

 

Hello,

 

Yes I did.

 

Tonight I was going to uninstall it, and re-install it, just to see if it fixes my problem. I will post the results either way......

 

Thank you for the help.

Share this post


Link to post
Share on other sites
  • 0

Hello,

 

Yes I did.

 

Tonight I was going to uninstall it, and re-install it, just to see if it fixes my problem. I will post the results either way......

 

Thank you for the help.

 

Excellent!

Share this post


Link to post
Share on other sites
  • 0

Excellent!

 

 

Hello,

 

Last night I completely uninstalled the software. Then I rebooted my computer (to make sure any DLLs or services were not in memory). Then I re-installed the software.

 

The results were exactly the same. The software cannot capture Web video from YouTube. I tried several different random test videos from You Tube. None of them ever show up in the window that allows you to ADD the file.

 

Tonight I am going to try to more things.

 

1. I will install Firefox on the PC (which I don't want to do.) And then I will try it using Firefox. The screen shot advertisements for this product show it working with Microsoft Internet Explorer, so I should not need to install a duplicate 3rd party browser.

 

2. I will try it on another computer. I will try it on my daughter's HP desktop with Windows XP.

 

I entered a Tech support ticket to Roxio on this issue. So far they have not been any help.

 

If the two ideas above don't work, and no one on the forums has any suggestions, then I don't have any more options. I will have to purchase some other brand of software and move on.

 

 

Thank you.

Share this post


Link to post
Share on other sites
  • 0

I have exactly the same problem. The advertised "Capture Internet Video from web sites" does nothing. Simply opens a blank dialog box with only the cancel option as a choice.

 

I have tried this with both IE 8 and Google Chrome running under Windows 7 and nothing happens.

Share this post


Link to post
Share on other sites
  • 0

Hello,

 

Well I finally found a solution to the problem I was having with not being able to save You Tube (web) video.

 

The solution is that there is a Web Video Patch that you need to install from the Roxio website. The patch can be found here:

 

http://www.roxio.com/enu/support/c2010/software_updates.html

 

Make sure you install the Service Pack 2 before installing the Web Video patch. The Web video patch is below the service pack. You will need to scroll down about 3/4 down the page. EVEN THOUGH THIS PATCH SPECIFICALLY STATES THAT IT IS FOR CREATOR 2010, IT ALSO WORKS ON "EASY DVD COPY AND CONVERT PREMIER".

 

I am extremely frustrated with Roxio, because the solution to my problem (this patch) was available on their website, and their product support department took 2 weeks to tell me about it. If Roxio had labeled the patch to describe that it also worked on Easy DVD Copy and Covert Premier, then I would have downloaded and installed it the same day that I reported the problem. This was incredibly poor communication from Roxio.

Share this post


Link to post
Share on other sites
  • 0

Hello,

 

Last night I completely uninstalled the software. Then I rebooted my computer (to make sure any DLLs or services were not in memory). Then I re-installed the software.

 

The results were exactly the same. The software cannot capture Web video from YouTube. I tried several different random test videos from You Tube. None of them ever show up in the window that allows you to ADD the file.

 

Tonight I am going to try to more things.

 

1. I will install Firefox on the PC (which I don't want to do.) And then I will try it using Firefox. The screen shot advertisements for this product show it working with Microsoft Internet Explorer, so I should not need to install a duplicate 3rd party browser.

 

2. I will try it on another computer. I will try it on my daughter's HP desktop with Windows XP.

 

I entered a Tech support ticket to Roxio on this issue. So far they have not been any help.

 

If the two ideas above don't work, and no one on the forums has any suggestions, then I don't have any more options. I will have to purchase some other brand of software and move on.

 

 

Thank you.

You are on the right way, BUT

1) You really need to try Firefox, it works faster and smoother than IE, you will like it.

2) Before uninstalling the Roxio software try to reinstall your flash player (adobe) and directX (9c).

Hope this will help.

Edited by Tyomni

Share this post


Link to post
Share on other sites
  • 0

You are on the right way, BUT

1) You really need to try Firefox, it works faster and smoother than IE, you will like it.

2) Before uninstalling the Roxio software try to reinstall your flash player (adobe) and directX (9c).

Hope this will help.

 

You have replied to a dead thread, and the OP solved his problem. See the 2nd post down, which is actually Post #17, which is the solution that solved his problem.

Share this post


Link to post
Share on other sites
  • 0

will this patch work on my roxio NXT. I have the same issue that ask me to install the most recent Flashplayer.... My computer shows I have this for this program?? thanks.

Share this post


Link to post
Share on other sites
  • 0

will this patch work on my roxio NXT. I have the same issue that ask me to install the most recent Flashplayer.... My computer shows I have this for this program?? thanks.

 

No.

 

An update for Creator 2010 DEFINITELY WON'T install on Creator NXT

Share this post


Link to post
Share on other sites
  • 0

I have windows 7. firefox is what I use. I get the same error please install adobe flash player . which is installed and to up to date. I have creator nxt and easy video capture and create and when i click on web video a window opens that says open browser and update flash.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

×