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Install Failure "please Insert The Disk" After removing, I cannot install

#1 gettier

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Posted 12 January 2006 - 12:13 PM

I have the retail CD version of EMC 8. I removed it from my XP SP2 system, and I am trying to reinstall.

Near the end of the install process, I get a dialog pop up the says "Please insert the disk"

I have retried this with both my install disk, and a copy of the install disk.

I have tried to manually delete everything that appear to be a Roxio file.

While that dialog was up, using windows explorer I verified the disk was OK and readable.

#2 terrye9999

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Posted 15 January 2006 - 01:02 PM

Go to Microsoft.com and search for and download msicuu2.exe. remove all ref to roxio and sonic if you have no other programs from them loaded. Then re-install emc8. If you have other programs from roxio or sonic. then you have to be a little more selective.

#3 grandpabruce

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Posted 15 January 2006 - 01:07 PM

terrye9999, on Jan 15 2006, 03:02 PM, said:

In addition to what terrrye says, reboot after you use the Microsoft Cleanup Utility, then re-install EMC 8.

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#4 boorkop88

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Posted 15 February 2006 - 01:08 PM

grandpabruce, on Jan 15 2006, 01:07 PM, said:

In addition to what terrrye says, reboot after you use the Microsoft Cleanup Utility, then re-install EMC 8.

I have the same problem as gettier, but the dialog popup appeared already at the first installation.
I tried the 'msicuu2' (and other) solutions, but it did not work.

P4 2.26 Ghz XP SP2

#5 JC

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Posted 15 February 2006 - 01:53 PM

Bookop88
HAve you tried RoxioZAP?

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#6 boorkop88

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Posted 16 February 2006 - 03:16 AM

jmcoleman01, on Feb 15 2006, 01:53 PM, said:

Bookop88
HAve you tried RoxioZAP?

Yes i tried RoxioZAP (3 times incl reboot) but it did not help.

#7 boorkop88

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Posted 16 February 2006 - 11:43 AM

boorkop88, on Feb 16 2006, 03:16 AM, said:

Yes i tried RoxioZAP (3 times incl reboot) but it did not help.

I have found a solution. I copied the complete program CD to the hard disk and did the installation of from that. This worked.
Thanks for the support.

#8 grandpabruce

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Posted 16 February 2006 - 12:21 PM

boorkop88, on Feb 16 2006, 01:43 PM, said:

I have found a solution. I copied the complete program CD to the hard disk and did the installation of from that. This worked.
Thanks for the support.

That is a solution we have recommended before. I did not even think of it, this time.