3 replies to this topic

[corea]

Lost access to Roxio C9, so I uninstall to re install. Now I get msg "not authorized to use product. Does not matter what I try. Calling Roxio is a waste of time I get the telephone run around even Staples (where I purchased it) cant help. It worked for 2 years and now quit. Anybody have a fix to re install Roxio Creator 2009 and have it work?? Roxio is forcing us to purchase newer S/W I WILL NOT BUY ROXIO AGAIN.

[myguggi]

corea, on 02 March 2011 - 09:50 AM, said:

Lost access to Roxio C9, so I uninstall to re install. Now I get msg "not authorized to use product. Does not matter what I try. Calling Roxio is a waste of time I get the telephone run around even Staples (where I purchased it) cant help. It worked for 2 years and now quit. Anybody have a fix to re install Roxio Creator 2009 and have it work?? Roxio is forcing us to purchase newer S/W I WILL NOT BUY ROXIO AGAIN.

Roxio is not forcing you to do anything. If you lost access to C2009 then it is because you did something to your computer system.

Perhaps if you supplied some useful information somebody could help you.
In the meantime read this and this

[corea]

Like Reagan said "there you go" Youre assuming (quite erroneously) that I did something to MY computer NO. I used C2009 for 2 years (Jan to Jan) then all of a sudden it started acting up. It would take for ever to open,  then I couldnt open it at all. I was advised to UNINSTALL it and RE INSTALL it. I did just that. NOTHING ELSE. It does NOT  RE INSTALL NOT EVEN THE ICON comes up. My disc is brand new only used twice in 2 years. Why is everybody having the SAME problem with ROXIO CREATOR 2009??? Why does Roxio NOT have a service site for C2009 (like their other products)unless you pay $1.89 per minute (minimum $28.35)whether it is resolved or NOT.  If you cant HELP ME  and ALL the others dont bother to reply. Thank u.  corea

Edited by corea, 02 March 2011 - 01:56 PM.

[sknis]

corea, on 02 March 2011 - 01:55 PM, said:

Like Reagan said "there you go" Youre assuming (quite erroneously) that I did something to MY computer NO. I used C2009 for 2 years (Jan to Jan) then all of a sudden it started acting up. It would take for ever to open,  then I couldnt open it at all. I was advised to UNINSTALL it and RE INSTALL it. I did just that. NOTHING ELSE. It does NOT  RE INSTALL NOT EVEN THE ICON comes up. My disc is brand new only used twice in 2 years. Why is everybody having the SAME problem with ROXIO CREATOR 2009??? Why does Roxio NOT have a service site for C2009 (like their other products)unless you pay $1.89 per minute (minimum $28.35)whether it is resolved or NOT.  If you cant HELP ME  and ALL the others dont bother to reply. Thank u.  corea

You can't honestly believe that someone from Roxio slipped into your computer and screwed it up just to get a few bucks.     Look at the forums and see how many people still use very old products like EMC 5 and 6.

You started the attack rather than asking a simple quesion and providing details.  Everyone is  not having the same problem - bit of a stretch don't you think?  I have a 92 year old man running the program with no problems  for the same length of time.

Roxio support only their three flagship products (limited time) but not for older versions.  Have you called Microsoft to get free support on Vista or XP?

Shall we agree to start again. Please answer these questions. (link)

Remember that we are not Roxio employees but just users who have a lot more experience with the program.  Several people have been in the computer repair and software design for many years.  Usually we can come up with a fix or work around.  You need to work with us rather than starting a thread with a rant.