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Unknown Capture Error


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#1 den

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Posted 07 March 2011 - 04:41 AM

I'm hoping someone can help me. I have a desktop computer running an ASUS P5Q motherboard with an Intel Core 2 Duo running at 3.0 Ghz and 2GB RAM. Video card is a GeForce 9800GT. Operating system is XP Pro, and there is over 247GB free space on the hard drive.

Up until now I have been running Nero 10 to capture video and produce DVDs from my Sony handycam. I have an AV cable running from my Sony handycam. At the other end is an S-video connection, which plugs into the back of of the computer via the video card. With Nero I haven't had a problem streaming and recording video from my handycam.

However when I use Video Lab HD the preview screen displays the same images on my handycam screen (which is expected), but when in Record mode the video streams for a few seconds and then gives me "Unknown capture error" message. This happens every time I press the record button. I checked the settings, which is set at S-Video connection, is set at DVD HQ (mpeg-2), the Status tells me "Ready to capture", and the Device drop-down list only gives me the one option of video card. This is all basically the same settings as in Nero.

I then tried another tack and hooked up a Belkin Hi-Speed USB 2.0 DVD Creator, which I had lying around, and looks remarkably like the Roxio Video Capture USB Device. Although the status says "Ready to capture", and the other settings are set the same as the previous example, the preview screen is black, and nothing is recorded.

Why does it stop recording in the first example?

#2 Jim_Hardin

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Posted 07 March 2011 - 08:23 AM

It is really pretty simple, it does not recognize that card as a valid capture device... This is not unusual, most only work with the software they provide.

You will have to use something else.

I am a little curious, I looked at the card on NiVida's site, it says nothing about any ability to capture??? I see an S-Video on there but those are normally for output???

Most Sony's will have a FireWire output and that is supported providing your PC has a FireWire card.
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#3 Guest_Den_*

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Posted 07 March 2011 - 02:45 PM

Thanks Jim, you're a champion for replying. I could only assume the NiVidia card worked as a capture device because of how it worked on Nero. What card would you recommend?

FYI my Sony handycam is DCR-SR47E, which is one of those hybrid hard drive/memory stick devices. As far as I'm aware it doesn't have FireWire connectivity. Regardless of that, I need to stream the video via the AV cable to force the date and time stamp on screen. It is sadly the only option I have at the cost of slight (analogue) video quality, but I digress a bit.

#4 Jim_Hardin

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Posted 08 March 2011 - 03:47 AM

View PostDen, on 07 March 2011 - 02:45 PM, said:

Thanks Jim, you're a champion for replying. I could only assume the NiVidia card worked as a capture device because of how it worked on Nero. What card would you recommend?

FYI my Sony handycam is DCR-SR47E, which is one of those hybrid hard drive/memory stick devices. As far as I'm aware it doesn't have FireWire connectivity. Regardless of that, I need to stream the video via the AV cable to force the date and time stamp on screen. It is sadly the only option I have at the cost of slight (analogue) video quality, but I digress a bit.
That FACT was not lost on me, I just chose to ignore it  :D  :lol:  :D

You should be able to simply Copy the files from the Camcorder’s HDD or Memory Stick with the USB connected to your PC… It should show up as another Drive in Windows Explorer.

However if you really, really have to have the timestamp, then the only course open would be to use the other software that came with the card… Of course you could add the timestame in VideoWave as text and even have it fade away  ;) I don't know if that would be acceptable to your requirements.

Roxio makes an A/D converter but if you already have it in your card, why buy more…
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#5 Guest_Den_*

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Posted 08 March 2011 - 03:55 AM

Thanks, I'll look into what other software came with the card.

#6 Jim_Hardin

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Posted 08 March 2011 - 04:11 AM

OH, I thought that was the Nero???

Anyway, if you have Nero and it works, use that! There in no conflict between the 2 ;)
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#7 Guest_Den_*

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Posted 08 March 2011 - 12:23 PM

Nero 10 sucks. I've been using Nero for several years now, and this current version is terrible. I should have stuck with my version 7. There are two big reasons why I want to change but I won't bore you with them now.

Anyway, so you're saying I shelled out this Roxio package that is not compatible with my system? I am aware of moving the files from the handycam to the HDD, as I have done this successfully many times on non-work related videos. As a private investigator having no date & time stamps is not an option and I can't muck around with propriety software like VideoWave to manually drop in this data.

I'm quite happy to change video/capture cards to get this package to work. That's how much I resent Nero. I revert back to one if my first questions a couple of posts ago: What equivalent capture/graphics card would you recommend for my system? Or is there a capture device that can piggy-back capture off the existing graphic card?

#8 myguggi

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Posted 08 March 2011 - 12:49 PM

View PostDen, on 08 March 2011 - 12:23 PM, said:

Nero 10 sucks. I've been using Nero for several years now, and this current version is terrible. I should have stuck with my version 7. There are two big reasons why I want to change but I won't bore you with them now.

Anyway, so you're saying I shelled out this Roxio package that is not compatible with my system? I am aware of moving the files from the handycam to the HDD, as I have done this successfully many times on non-work related videos. As a private investigator having no date & time stamps is not an option and I can't muck around with propriety software like VideoWave to manually drop in this data.

I'm quite happy to change video/capture cards to get this package to work. That's how much I resent Nero. I revert back to one if my first questions a couple of posts ago: What equivalent capture/graphics card would you recommend for my system? Or is there a capture device that can piggy-back capture off the existing graphic card?

As far as I know Roxio does not  or is not able to display the timestamp.

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#9 Guest_Den_*

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Posted 08 March 2011 - 05:28 PM

Interesting. I didn't think this makes a difference. But I will disable the date/time stamp on the handycam and see what happens.

#10 Jim_Hardin

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Posted 09 March 2011 - 02:33 AM

It will Capture the time if it is part of the video signal...

Translation: If I use the Roxio Video Capture USB device and Play the video from a camcorder that allows me to display the timestamp during playback, it captures what it 'sees' ;)

But it will not capture the internal timestamp under any conditions :(

So in the end you are going to have to buy/use the Roxio USB capture device OR use another software to do the capture...

This is one you might want to try, just to see if it will work: HERE

Please let me know, always learning ;)
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