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Someone please help me. I have BackOnTrack (version published 2007) and I purchased the software from a store. all has been working well and I dutifully renewed the licence a few days after it had expired(was on holiday when it expired). The money has been cleared through the bank(some 6 weeks ago) and yet I am receiving the message that I should renew my subsription. I have tried FOUR times to contact Roxio and they have never come back to me to resolve the issue. I am now receiving a message from Roxio BackOn Track saying"Configuration error requires reinstall). Will I lose all the backed up files if I reload the disk?

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