12 replies to this topic

[oceanconveyor]

[i]I have generally been pleased with Roxio Software in the past, but today was the exceptional day of how Roxio creates the environment of both aggravation on my part in trying to decipher the Marketing Message that came into my E-Mail with regard to converting Vinyl Records into other formats.Indeed,LP to MP3 assures me that it can be done with their product, but sending questions to technical support today,on a elegantly simple question resulted in support advising me to read the knowledge base....I am the customer, not expected to fully comprehend the power of the preoduct but Roxio has now made me spend 2 hours of my time trying to find out two simple questions :
1. I simply asked if yhe Roxio product could handle old 78 or 45 RPM vinyl records
2. I simply asked if using XP Pro an O/S that interfaces with LP to MP3

Now, I still have no answer, and I blame Marketing for not clearly identifying their audience of potential
buyers; I have had 10 calls on this product from Seniors, and Family members, wanting assurance that the
old Caruso Operas on 78 RPM vinyls will be converted to MP3 or CD. Why couln't that simple piece of information be added to the front of the Roxio box, why Roxio could not produce a small multimedia presentation be put together to visually show seniors how your product works ? The BaBy Boomers are 65 gentlemen, not 18 years of age, seeking to play the World of Warcraft and they comprise a vast market.
If Roxio believes that it is the customers obligation to search and search through articles or knowledge base material,you will be sorely disappointed with sales to Seniors...your market audience.

I am disappointed that I cannot in good faith recommend the product, and yet, I see it's potential for  to extending what is treasured by seniors into new technoly formats, and the vast potential for revenues.The effort I made today to seek out simple questions for elderly people,was akin to deciphering the Enigma Machine.It was very disappointing to not see on the Roxio Box or a message from the software team, just how good this product could be for the seniors; and truly, iy is a philosophy of conveying in simple terminology a good product;know your audience,market accordingly,and revenues will flow.
oceanconveyor

[ogdens]

oceanconveyor, on 25 April 2011 - 03:42 PM, said:

[i]I have generally been pleased with Roxio Software in the past, but today was the exceptional day of how Roxio creates the environment of both aggravation on my part in trying to decipher the Marketing Message that came into my E-Mail with regard to converting Vinyl Records into other formats.Indeed,LP to MP3 assures me that it can be done with their product, but sending questions to technical support today,on a elegantly simple question resulted in support advising me to read the knowledge base....I am the customer, not expected to fully comprehend the power of the preoduct but Roxio has now made me spend 2 hours of my time trying to find out two simple questions :
1. I simply asked if yhe Roxio product could handle old 78 or 45 RPM vinyl records
2. I simply asked if using XP Pro an O/S that interfaces with LP to MP3

Now, I still have no answer, and I blame Marketing for not clearly identifying their audience of potential
buyers; I have had 10 calls on this product from Seniors, and Family members, wanting assurance that the
old Caruso Operas on 78 RPM vinyls will be converted to MP3 or CD. Why couln't that simple piece of information be added to the front of the Roxio box, why Roxio could not produce a small multimedia presentation be put together to visually show seniors how your product works ? The BaBy Boomers are 65 gentlemen, not 18 years of age, seeking to play the World of Warcraft and they comprise a vast market.
If Roxio believes that it is the customers obligation to search and search through articles or knowledge base material,you will be sorely disappointed with sales to Seniors...your market audience.

I am disappointed that I cannot in good faith recommend the product, and yet, I see it's potential for  to extending what is treasured by seniors into new technoly formats, and the vast potential for revenues.The effort I made today to seek out simple questions for elderly people,was akin to deciphering the Enigma Machine.It was very disappointing to not see on the Roxio Box or a message from the software team, just how good this product could be for the seniors; and truly, iy is a philosophy of conveying in simple terminology a good product;know your audience,market accordingly,and revenues will flow.
oceanconveyor

Question 1.- The software does not care what speed your analog signal is you are inputting. The turntable you are using controls that.

2. Is answered on the Roxio site here  http://www.roxio.com...quirements.html .

Edited by ogdens, 25 April 2011 - 04:07 PM.

[gi7omy]

I can't answer for sales (well nobody here can really) but the answer to both questions is 'yes'.

The program simply imports the audio from source and doesn't care what speed the lump of plastic on the turntable is spinning at.

Just for information by the way - 78s weren't vinyl - they shattered if you dropped them

[jonatsonic]

gi7omy, on 25 April 2011 - 04:03 PM, said:

I can't answer for sales (well nobody here can really) but the answer to both questions is 'yes'.

The program simply imports the audio from source and doesn't care what speed the lump of plastic on the turntable is spinning at.

Just for information by the way - 78s weren't vinyl - they shattered if you dropped them

As mentioned above, the answer to both questions is yes and are available on the product webpage: http://www.roxio.com...d/overview.html

Also, 78's were both vinyl and acetate (aka shellac)  

Jon
Roxio Customer Care

[oceanconveyor]

To the responses to my query about Roxio LP to MP ---thank you! It is about marketing to seniors....why are current ( seniors) friends and family asking seniors asking the same question over and over ...Why not put it on the Roxio Box Product, so it is clear and understood by the old timers. I appreciate the audio input response, but making it clear on the Roxio Box would save a lot of people time.
Regardless,
Thank You.

[Sandgrass]

oceanconveyor, on 25 April 2011 - 03:42 PM, said:

[i]I have generally been pleased with Roxio Software in the past, but today was the exceptional day of how Roxio creates the environment of both aggravation on my part in trying to decipher the Marketing Message that came into my E-Mail with regard to converting Vinyl Records into other formats.Indeed,LP to MP3 assures me that it can be done with their product, but sending questions to technical support today,on a elegantly simple question resulted in support advising me to read the knowledge base....I am the customer, not expected to fully comprehend the power of the preoduct but Roxio has now made me spend 2 hours of my time trying to find out two simple questions :
1. I simply asked if yhe Roxio product could handle old 78 or 45 RPM vinyl records
2. I simply asked if using XP Pro an O/S that interfaces with LP to MP3

Now, I still have no answer, and I blame Marketing for not clearly identifying their audience of potential
buyers; I have had 10 calls on this product from Seniors, and Family members, wanting assurance that the
old Caruso Operas on 78 RPM vinyls will be converted to MP3 or CD. Why couln't that simple piece of information be added to the front of the Roxio box, why Roxio could not produce a small multimedia presentation be put together to visually show seniors how your product works ? The BaBy Boomers are 65 gentlemen, not 18 years of age, seeking to play the World of Warcraft and they comprise a vast market.
If Roxio believes that it is the customers obligation to search and search through articles or knowledge base material,you will be sorely disappointed with sales to Seniors...your market audience.


I am disappointed that I cannot in good faith recommend the product, and yet, I see it's potential for  to extending what is treasured by seniors into new technoly formats, and the vast potential for revenues.The effort I made today to seek out simple questions for elderly people,was akin to deciphering the Enigma Machine.It was very disappointing to not see on the Roxio Box or a message from the software team, just how good this product could be for the seniors; and truly, iy is a philosophy of conveying in simple terminology a good product;know your audience,market accordingly,and revenues will flow.
oceanconveyor

Hi Oceanconveyor--
    I, too, am a senior, launching myself into all these electronics gadgets and "conveniences", and am in a constant state of mind-boggling/altering amazement.  That said, I agree with the two posts that said Yes to both of your questions.  logically, Roxio should be able to handle anything from XP to Win 7, at any speed you care to imput. Good luck,         Sandgrass

[sknis]

If both of you would have filled out your profile, then we would have known that you are seniors.  I'm one myself but I can still read.  I have taught 2 people over 90 how to use the software.  Please don't use age as an excuse.  You are giving us seniors a bad name !  

[gi7omy]

Well as someone else who has been quietly collecting his pension, I had no problems coming to grips with what the software can and can't do

The probable reason why it refers to LP conversion is simply because that's the only style nowadays (EPs and 78s haven't been produced for years). Calling all of them 'disks' could be equally confusing (this side of the pond they're referred to as 'records'). It can't handle cylindrical recordings (but that's ptobably down to the fact nobody makes any electronic cylinder machines that I'm aware of)

As I said before - the program doesn't care what speed the turntable rotates at - it's only concerned with the output waveform.

Oh and by the way Jon - the only 'vinyl' 78s were specials - they used vinyl for posting to US troops during WW2 as they didn't shatter. Apart from that, they were only used for demos sent to DJs prior to the adoption of 45 rpm standard.

[jonatsonic]

gi7omy, on 08 June 2011 - 12:01 PM, said:

Oh and by the way Jon - the only 'vinyl' 78s were specials - they used vinyl for posting to US troops during WW2 as they didn't shatter. Apart from that, they were only used for demos sent to DJs prior to the adoption of 45 rpm standard.

Regarding usability of LP to MP3: The hardware software will accept just about any signal from consumer grade electronics and stereo systems with a -10 db output. Of course, this means in many cases, a phonograph will need to be put through an amplifier. Plugging the turntable directly into the Roxio hardware is not recommended.

The 78's and vinyl discussion:

Ooh, it's like that, eh?   However, I didn't know we were discussing *distribution* of vinyl prior to consumer adoption.      Per wikipedia, which supports your statement, but also how widespread they were: "Decca introduced vinyl "Deccalite" 78s after the war. Victor made some vinyl 78s, but other labels would restrict vinyl production to the special DJ copies of 78s, which were also commonly issued in vinyl to be mailed to radio stations, during the late '40s and early '50s."

Both Decca and Victor made consumer vinyl coinciding with other labels stuck with promo copies. The transition was a no brainer for home use.

[Claudette1258]

Thanks a lot..This is what I need to know.."78s weren't vinyl"  

[grandpabruce]

Claudette1258, on 14 July 2011 - 08:03 AM, said:

Thanks a lot..This is what I need to know.."78s weren't vinyl"  

Good grief!

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[Redj]

Strange.  
The box  my LP to MP3 came with answers to both questions as YES (Minimum system requirements). The simple operating booklet also answers both questions with a YES(Minimum system requirements).

[gi7omy]

err - WHAT questions?