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Downloading Mp4 File


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#1 sknis

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Posted 28 April 2011 - 01:23 PM

This used to work but I'm having problems with it.  I have contacted PhotoShow  and they are checking it out.  They indicate that they don't seem to have other trouble tickets with the mp4 download.  I'd like to give them more information if you have the problem then it is not just me.

This would be an issue only during the last month or so.
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#2 Patty

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Posted 28 April 2011 - 05:08 PM

View Postsknis, on 28 April 2011 - 01:23 PM, said:

This used to work but I'm having problems with it.  I have contacted PhotoShow  and they are checking it out.  They indicate that they don't seem to have other trouble tickets with the mp4 download.  I'd like to give them more information if you have the problem then it is not just me.

This would be an issue only during the last month or so.

I tried the other day and mozilla kept timing out, so I gave up. I just now tried and the window came up that said it would take a while but the next window that usually comes up didn't so I am not sure if it went through or not. I will let you know if I get one back.
Patty


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#3 myguggi

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Posted 28 April 2011 - 07:38 PM

View PostPatty, on 28 April 2011 - 05:08 PM, said:

I tried the other day and mozilla kept timing out, so I gave up. I just now tried and the window came up that said it would take a while but the next window that usually comes up didn't so I am not sure if it went through or not. I will let you know if I get one back.

I tried to create a simple, short (3 or 4 minutes) mp4 and after 3 hours: nothing. No e-mail or any indication that anything is happening. I don't remember it taking that long on previous attempts.

MP4 files that I created several months ago, I can download without any problem.

Walt

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#4 cdanteek

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Posted 29 April 2011 - 04:14 AM

Quote

They indicate that they don't seem to have other trouble tickets with the mp4 download.

Help Ticket History 1185829 Open 3/8/2011, mp4 download I get a 13mb file that is only the audio no video..
cd
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2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
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#5 sknis

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Posted 29 April 2011 - 04:37 AM

Thanks, I talked to them and created a ticked before I posted.  I will update that ticked with your information.
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#6 cdanteek

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Posted 29 April 2011 - 04:45 AM

View Postsknis, on 29 April 2011 - 04:37 AM, said:

Thanks, I talked to them and created a ticked before I posted.  I will update that ticked with your information.

Unless your the great communicator they still can't comprehend after two months what my problem is.. They all think I have trouble watching it, it views fine on the photo show website. Yesterday after a agents response I asked to download it again, I got the "it may take awhile" but haven't received a email that it's ready for download and it's been 18 hours.
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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Do not post your email address on any public forum!  

#7 grandpabruce

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Posted 29 April 2011 - 05:12 AM

For a 10 minute video, I get the message that it may take several hours.  I cancelled the conversion, so I don't know if I would have received an e-mail, or not.  I suspect not.

I started creating an MP4 download, right after I posted, here.  4 hours later, and no e-mail notification, yet.

Edited by grandpabruce, 29 April 2011 - 09:26 AM.

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#8 grandpabruce

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Posted 29 April 2011 - 10:19 AM

Five hours later, and the MP4 movie was ready for downloading.  Downloaded size is 13 mb, sound, but no video.  Same as cdanteek.
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#9 myguggi

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Posted 29 April 2011 - 10:59 AM

View Postgrandpabruce, on 29 April 2011 - 10:19 AM, said:

Five hours later, and the MP4 movie was ready for downloading.  Downloaded size is 13 mb, sound, but no video.  Same as cdanteek.

Got my downloads after 16 hours. One file had the sound and video and the other had only sound no video

16 hours to encode a 3 minute clip is ridiculous

Edited by myguggi, 29 April 2011 - 11:00 AM.


Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
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#10 grandpabruce

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Posted 29 April 2011 - 11:10 AM

View Postmyguggi, on 29 April 2011 - 10:59 AM, said:

Got my downloads after 16 hours. One file had the sound and video and the other had only sound no video

16 hours to encode a 3 minute clip is ridiculous

It's beyond ridiculous.  It's broken.
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#11 Patty

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Posted 29 April 2011 - 11:28 AM

Got my download, I didn't get it until this morning, so that seems like a pretty long time. I would have to go back and see what time I posted here to see how long it took.  :blink: I posted at 6. p.m. so that is over 14 hours.  :glare:

Edited by Patty, 29 April 2011 - 11:30 AM.

Patty


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Dell Dimension XPS4, Windows XP Prof
PROCESSOR,80547,Pentium 4 Prescott DT,Pentium4 Prescott DT.3.4GHZ.1 MEGB, 800FSB
DUAL IN-LINE MEMORY MODULE, 1G, 533M, 128X64, 8, 240, 2RX8 (4G total Memory)

DIGITAL VIDEO DISK DRIVE, 17G, 16X, I, 5.25" FORM FACTOR, LITEON, CHASSIS 2001, V5
ASSEMBLY, DVD+/-RW, 16X, HALF HEIGHT, NEC 3450 CARD (CIRCUIT), MULTI-MEDIA, AUDIO, 1394,
CARD (CIRCUIT), GRAPHICS, 256, GEFORCE, 6800, HMGA11
FLOPPY DRIVE, 1.44M, 3.5" FORM FACTOR, 3MD, NO BEZEL, SAMSUNG, CHASSIS 2001
HARD DRIVE, 250GB, Serial ATA, 8MB, WD-XL80-2
HARD DRIVE, 74GB, 8MEGB, 10K, Serial ATA, WD-EXPN
HARD DRIVE, 74GB, 8MEGB, 10K, Serial ATA, WD-EXPN
NORTON INTERNET SECURITY, WXPPSP3

Dell Vostro 2510 Laptop
Vista Ultimate- Intel® Core™ 2 Duo T5670 (1.8GHz, 2MB  L2 Cache, 800MHz FSB)    Vostro  25108X DVD+/-RW with double-layer DVD+/-R write capability, 2GB Shared Dual Channel DDR2 SDRAM at  667MHz, 2 DIMM    Memory 250GB2 7200RPM SATA Hard Drive with Free  Fall Sensor,    Hard  Drives 256MB NVIDIA® GeForce™ 8400M  GS,
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#12 sknis

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Posted 29 April 2011 - 11:58 AM

Did you notice that the downloads are from an Amazon server?  Was it working well at the time?
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#13 grandpabruce

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Posted 29 April 2011 - 02:29 PM

View Postsknis, on 29 April 2011 - 11:58 AM, said:

Did you notice that the downloads are from an Amazon server?  Was it working well at the time?

Amazon's server was overloaded yesterday. from other sites using the shared excess bandwidth.  There was a news article about what happened.

Unfortunately, the overload was not the problem.  The d-amn thing is broken, plain and simple, and going back to the timing of cdanteek's problem, there has been ample time to fix it!
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
EVGA GEFORCE GTX 670 2GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1




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