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Not Recognizing 3D Video Card


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#1 alaint1981

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Posted 02 May 2011 - 01:45 PM

I recently purchase Roxio video lab HD. When I open Video editing-advance, it gives me a pop up window. The exact words are as fallowed:  Because your video card doesn’t support 3D video and all 3D features are disable now. In order to use 3D features please upgrade your video card and its drivers.  Now I have the Nvidia Geforce GTX 460 and as you know it does support 3D, and all of my drivers are up to date. With hours of trying to figure out how to make Video lab HD recognizes the video card, I still haven’t been successful.  Any Ideas on how I could solve this problem?

#2 Jim_Hardin

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Posted 03 May 2011 - 02:47 AM

Download the the latest drivers for your Card/System: HERE

Do the Prep Steps to the letter!

UNINSTALL your current drivers and software, then install your new download.

Reboot and give it a try...

Let us know how you make out ;)
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#3 cdanteek

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Posted 03 May 2011 - 05:39 AM

View Postalaint1981, on 02 May 2011 - 01:45 PM, said:

I recently purchase Roxio video lab HD. When I open Video editing-advance, it gives me a pop up window. The exact words are as fallowed:  Because your video card doesn’t support 3D video and all 3D features are disable now. In order to use 3D features please upgrade your video card and its drivers.  Now I have the Nvidia Geforce GTX 460 and as you know it does support 3D, and all of my drivers are up to date. With hours of trying to figure out how to make Video lab HD recognizes the video card, I still haven’t been successful.  Any Ideas on how I could solve this problem?

Quote

NVIDIA 3D Vision

    * With Release 270 drivers, the 3D Vision Controller driver is now included with all GPU driver installations. This driver package includes v270.61 3D Vision Controller driver. Users are no longer required to install a separate 3D Vision Controller driver or CD driver. For more information, please view this knowledgebase article for

Quote

Release 270 New Installation Requirements

In Release 260 and 265 drivers the 3D Vision Driver was included with the GeForce driver, while the 3D Vision Controller Driver was a separate download. Starting with Release 270, all GeForce GPU driver packages will now include all drivers necessary to run 3D Vision. Therefore, it is not necessary to download a separate 3D Vision Controller driver. During installation of the 3D Vision Controller driver you should not see any pop-up messages.

The Release 270 driver has two options.

    *
      Express installation will automatically remove all previous 3DController drivers. NOTE: NVIDIA recommends most users use the Express driver installation option.
    *
      Custom installation allows users to select which drivers to install, including the 3D Vision Driver and 3D Vision Controller Driver. If you choose to do a Custom Installation, NVIDIA recommend to allow the custom installation to install all new Release 270 3D Vision related drivers. NOTE: You cannot run a Release 260 or 265 3D Vision Controller Driver with Release 270 GeForce drivers. Therefore if you chose to unselect the 3D Vision Controller driver during custom install, any previously installed 3D Vision Controller driver on the system will get uninstalled. This is to ensure driver compatibility

In addition, the 3D Vision Setup Wizard will no longer automatically launch after driver install. Users will be required to enable 3D Vision the first time or re-launch the Setup Wizard from the NVIDIA Control Panel.

Then open Videowave, tools, options, and rune the graphics test in hardware.
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#4 rcmodelr

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Posted 28 August 2011 - 06:02 AM

Attached File  NVIDIA System Information 08-28-2011 09-09-18.txt   4.47K   2 downloads

View Postalaint1981, on 02 May 2011 - 01:45 PM, said:

I recently purchase Roxio video lab HD. When I open Video editing-advance, it gives me a pop up window. The exact words are as fallowed:  Because your video card doesn’t support 3D video and all 3D features are disable now. In order to use 3D features please upgrade your video card and its drivers.  Now I have the Nvidia Geforce GTX 460 and as you know it does support 3D, and all of my drivers are up to date. With hours of trying to figure out how to make Video lab HD recognizes the video card, I still haven’t been successful.  Any Ideas on how I could solve this problem?

I'm having SAME PROBLEM!!!  100% of my other 3D capable programs RUN WITH 3D VIDEO OUTPUT FLAWLESSLY!!!

Roxio's software is the ONLY product I've purchased that INSISTS that my system is not 3D capable!!!

I'm thinking it's probably that Roxio's software is looking for the SEPARATE 3D video Driver that NVidia has now COMBINED INTO its newest driver software update so there is NO LONGER a SEPARATE 3D Driver application the Roxio software can find, and the Roxio software is TOO STUPID to check the MAIN video driver to see if IT CONTAINS the 3D Driver portions...

My Video Card's driver is NOW allowing me to play most of my games that were NEVER INTENDED to be 3D output in AMAZINGLY REALISTIC Anaglyphic 3D video.

I wish Roxio allowed download of TRIAL version of the software to test PRE-PURCHASE!!!  If they had offered THIS, I'd have NEVER wasted my $$$ on their software that PRE-PURCHASE was PROMISING ME that I could use the software to convert video to 3D output, only to find out POST-PURCHASE that the software determines whether it is TRULY 3D capable based on what it can find in the driver files for the video system, but it was TOO POORLY DESIGNED to do more than look for a SPECIFIC FILE containing 3D video drivers instead of being smart enough to check either with performance checks or system benchmark tests to determine whether system is 3D capable...  OR, as some of my other 3D software that relies on TWO video sources does...  Create the 3D video, use its own player software to show the 3D output, then export to file format that Windows Media Player is even able to play in the proper 3D video format!!!

Unless Roxio gets their software UPDATED to recognize the 3D capabilities of the CURRENT NVidia video drivers...  Roxio NOW OWES ME 100% REFUND for what I spent on their product DUE TO THEIR PROMISING ME their software would do for me something it is now REFUSING TO DO!!!

Edited by rcmodelr, 28 August 2011 - 06:11 AM.


#5 cdanteek

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Posted 28 August 2011 - 06:08 AM

Quote

I'm having SAME PROBLEM!!!

Please explain your problem with your Roxio software?

Software name and version#.

Video card and driver #?

Explain what your doing and what application your using?
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3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#6 Jim_Hardin

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Posted 28 August 2011 - 06:44 AM

I think that you are expecting it to capture in 3D but it is hard to tell from your rant???

If so, what makes you think it can do that?

I see nothing in the advertising and specs that make any mention of 3D...

Please explain what you are after.
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#7 rcmodelr

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Posted 30 August 2011 - 12:03 PM

View PostJim_Hardin, on 28 August 2011 - 06:44 AM, said:

I think that you are expecting it to capture in 3D but it is hard to tell from your rant???

If so, what makes you think it can do that?

I see nothing in the advertising and specs that make any mention of 3D...

Please explain what you are after.

Do you NOT pay attention to what YOUR OWN ADVERTISING says about the product Roxio Video Lab HD???  Your WEB SITE product description CLEARLY STATES...
"Roxio Video Lab HD

Edit Video: Timeline and storyboard editing plus a set of Hollywood-style effects.
Share: Share movies on YouTube™, Facebook®, DVD, Blu-ray Disc™, iPad and more.
2D to 3D Conversion: Add new dimension to video by converting 2D to 3D."

NOTICE where YOUR OWN ADVERTISING says it will CONVERT 2D to 3D output???

(Product spec's QUOTED FROM: http://www.roxio.com...tore/video.html )


If you'd check the ATTACHED FILE I INCLUDED WITH my original reply, you'd be able to SEE what video card, driver, and ALL OTHER spec's you asked me to provide are!!!

I had intended on using your software to, AS YOUR PRODUCT CLAIMS to be able to do, "CONVERT" some of my 2D video files from my video camera & other sources to 3D.

Since you didn't bother looking at attached file containing ALL info about video card & driver you claim to want...  I'll copy & paste from the previously attached file to THIS REPLY...


Operating System: Windows 7 Professional, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce GT 220
Driver version: 280.26

CUDA Cores: 48
Core clock: 635 MHz
Shader clock: 1380 MHz
Memory clock: 400 MHz (800 MHz data rate)
Memory interface: 128-bit
Total available graphics memory: 4095 MB
Dedicated video memory: 1024 MB DDR2
System video memory: 0 MB
Shared system memory: 3071 MB
Video BIOS version: 70.16.2E.00.00
IRQ: 18
Bus: PCI Express x16 Gen2

[Components]

easyUpdatusAPIU64.DLL 1.4.28.0 NVIDIA Update Components
WLMerger.exe 1.4.28.0 NVIDIA Update Components
Nvlhr.exe 1.4.28.0 NVIDIA Update Components
daemonu.exe 1.4.28.0 NVIDIA Update Components
ComUpdatusPS.dll 1.4.28.0 NVIDIA Update Components
ComUpdatus.exe 1.4.28.0 NVIDIA Update Components
NvUpdtr.dll 1.4.28.0 NVIDIA Update Components
NvUpdt.dll 1.4.28.0 NVIDIA Update Components
nvui.dll 7.17.12.8026 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.12.8026 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.12.8026 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.12.8026 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.12.8026 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.12.8026 NVIDIA User Experience Driver Component
nvCplUIR.dll 3.7.730.01 NVIDIA Control Panel
nvCplUI.exe 3.8.812.0 NVIDIA Control Panel
nvWSSR.dll 6.14.12.7533 NVIDIA Workstation Server
nvWSS.dll 6.14.12.8026 NVIDIA Workstation Server
nvViTvSR.dll 6.14.12.7533 NVIDIA Video Server
nvViTvS.dll 6.14.12.8026 NVIDIA Video Server
NVSTVIEW.EXE 7.17.12.8026 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.12.8026 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.12.8026 NVIDIA 3D Vision Module  (0)
nvDispSR.dll 6.14.12.7533 NVIDIA Display Server
NVMCTRAY.DLL 8.17.12.8026 NVIDIA Media Center Library
nvDispS.dll 6.14.12.8026 NVIDIA Display Server
PhysX 09.10.0514 NVIDIA PhysX
NVCUDA.DLL 8.17.12.8026 NVIDIA CUDA 4.0.1 driver
nvGameSR.dll 6.14.12.7533 NVIDIA 3D Settings Server
nvGameS.dll 6.14.12.8026 NVIDIA 3D Settings Server

With this provided info, PLEASE EXPLAIN why your software is REFUSING to recognize my system's capability to handle 3D graphics with my current graphics card & drivers, which are providing FLAWLESS 3D capabilities with nearly 100% of my OTHER graphics intensive applications INCLUDING MOST of my installed RPG games that were NEVER DESIGNED TO BE 3D GRAPHIC CAPABLE...

Until your software realizes MY SYSTEM IS FULLY 3D CAPABLE...  It INSISTS on DISABLING ALL of your software's 3D options!!!

#8 grandpabruce

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Posted 30 August 2011 - 12:45 PM

View Postrcmodelr, on 30 August 2011 - 12:03 PM, said:


[snip]


Do you NOT pay attention to what YOUR OWN ADVERTISING says about the product Roxio Video Lab HD???  Your WEB SITE product description CLEARLY STATES...
"Roxio Video Lab HD


NOTICE where YOUR OWN ADVERTISING says it will CONVERT 2D to 3D output???

(Product spec's QUOTED FROM: http://www.roxio.com...tore/video.html )



With this provided info, PLEASE EXPLAIN why your software is REFUSING to recognize my system's capability to handle 3D graphics with my current graphics card & drivers, which are providing FLAWLESS 3D capabilities with nearly 100% of my OTHER graphics intensive applications INCLUDING MOST of my installed RPG games that were NEVER DESIGNED TO BE 3D GRAPHIC CAPABLE...

Until your software realizes MY SYSTEM IS FULLY 3D CAPABLE...  It INSISTS on DISABLING ALL of your software's 3D options!!!

No one who has posted here, is a Roxio employee, so the software is not ours.

We are all users, just like you.

Edited by grandpabruce, 30 August 2011 - 12:45 PM.

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#9 Jim_Hardin

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Posted 31 August 2011 - 02:34 AM

I'm not wasting anymore time with this one :lol:
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#10 cdanteek

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Posted 31 August 2011 - 04:59 AM

View Postrcmodelr, on 30 August 2011 - 12:03 PM, said:

Do you NOT pay attention to what YOUR OWN ADVERTISING says about the product Roxio Video Lab HD???  Your WEB SITE product description CLEARLY STATES...
"Roxio Video Lab HD

Edit Video: Timeline and storyboard editing plus a set of Hollywood-style effects.
Share: Share movies on YouTube™, Facebook®, DVD, Blu-ray Disc™, iPad and more.
2D to 3D Conversion: Add new dimension to video by converting 2D to 3D."

NOTICE where YOUR OWN ADVERTISING says it will CONVERT 2D to 3D output???

(Product spec's QUOTED FROM: http://www.roxio.com...tore/video.html )


If you'd check the ATTACHED FILE I INCLUDED WITH my original reply, you'd be able to SEE what video card, driver, and ALL OTHER spec's you asked me to provide are!!!

I had intended on using your software to, AS YOUR PRODUCT CLAIMS to be able to do, "CONVERT" some of my 2D video files from my video camera & other sources to 3D.

Since you didn't bother looking at attached file containing ALL info about video card & driver you claim to want...  I'll copy & paste from the previously attached file to THIS REPLY...


Operating System: Windows 7 Professional, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce GT 220
Driver version: 280.26

CUDA Cores: 48
Core clock: 635 MHz
Shader clock: 1380 MHz
Memory clock: 400 MHz (800 MHz data rate)
Memory interface: 128-bit
Total available graphics memory: 4095 MB
Dedicated video memory: 1024 MB DDR2
System video memory: 0 MB
Shared system memory: 3071 MB
Video BIOS version: 70.16.2E.00.00
IRQ: 18
Bus: PCI Express x16 Gen2

[Components]

easyUpdatusAPIU64.DLL 1.4.28.0 NVIDIA Update Components
WLMerger.exe 1.4.28.0 NVIDIA Update Components
Nvlhr.exe 1.4.28.0 NVIDIA Update Components
daemonu.exe 1.4.28.0 NVIDIA Update Components
ComUpdatusPS.dll 1.4.28.0 NVIDIA Update Components
ComUpdatus.exe 1.4.28.0 NVIDIA Update Components
NvUpdtr.dll 1.4.28.0 NVIDIA Update Components
NvUpdt.dll 1.4.28.0 NVIDIA Update Components
nvui.dll 7.17.12.8026 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.12.8026 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.12.8026 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.12.8026 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.12.8026 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.12.8026 NVIDIA User Experience Driver Component
nvCplUIR.dll 3.7.730.01 NVIDIA Control Panel
nvCplUI.exe 3.8.812.0 NVIDIA Control Panel
nvWSSR.dll 6.14.12.7533 NVIDIA Workstation Server
nvWSS.dll 6.14.12.8026 NVIDIA Workstation Server
nvViTvSR.dll 6.14.12.7533 NVIDIA Video Server
nvViTvS.dll 6.14.12.8026 NVIDIA Video Server
NVSTVIEW.EXE 7.17.12.8026 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.12.8026 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.12.8026 NVIDIA 3D Vision Module  (0)
nvDispSR.dll 6.14.12.7533 NVIDIA Display Server
NVMCTRAY.DLL 8.17.12.8026 NVIDIA Media Center Library
nvDispS.dll 6.14.12.8026 NVIDIA Display Server
PhysX 09.10.0514 NVIDIA PhysX
NVCUDA.DLL 8.17.12.8026 NVIDIA CUDA 4.0.1 driver
nvGameSR.dll 6.14.12.7533 NVIDIA 3D Settings Server
nvGameS.dll 6.14.12.8026 NVIDIA 3D Settings Server

With this provided info, PLEASE EXPLAIN why your software is REFUSING to recognize my system's capability to handle 3D graphics with my current graphics card & drivers, which are providing FLAWLESS 3D capabilities with nearly 100% of my OTHER graphics intensive applications INCLUDING MOST of my installed RPG games that were NEVER DESIGNED TO BE 3D GRAPHIC CAPABLE...

Until your software realizes MY SYSTEM IS FULLY 3D CAPABLE...  It INSISTS on DISABLING ALL of your software's 3D options!!!


I'm not running Video Lab HD, I'm running Roxio Creator 2011 Pro.

When I open Edit Video Advanced and choose a 3D 4.3 or 3D 16.9 project I don't get your error.

I wonder if your install went poorly, have you tried running a repair?

Attached File  n.jpg   25.51K   0 downloads

Attached File  n1.jpg   83.15K   0 downloads

Attached File  v.jpg   122.76K   0 downloads

Attached File  v1.jpg   120.45K   0 downloads
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#11 Guest_rcmodelr_*

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Posted 31 August 2011 - 05:12 AM

I'd think & HOPE since this board is on Roxio's own site, they'd be smart enough to have one (or more) of their support people monitoring what gets posted here and able to give help where needed since Roxio Support is who/what suggested I check here for help.




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