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Adaptec Cd Creator & Windows Xp


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#1 KevininVa

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Posted 29 May 2011 - 05:46 PM

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Tickets (1)  Status Date
1223631 Open 4/28/2011


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Tickets
1223631 Status
Open Date
4/28/2011 Issue Description
Technical Support | Creator 2010 | Program Crash/Hang

WebTicket 5/29/2011


This is absolutely ridiculous. The blogs are right as to the complete lack of competent customer service from this company. Once again time passes and I am asked the exact same questions once more, I am surprised you just didn`t close this ticket like ypou tried to before and I had to reopen it. Your company had many problems with this starting around the year 200 and you offered downloads geared to fix this from your own website, yet know you all act like complete idiots and keep asking me for the same information over and over again. It probably might not make a difference but I am going to be posting on Facebook and tweeting and filing a report with the BBB as to just how inept you are at the job you are supposed to be performing. I have ended up having to reformat my external hard drive and in doing so have lost not only my entire I Tunes library of over 9000 songs but in addition I have lost all of my family photos and correspondence that I had scanned for safe keeping. NOW!!!!!!!! You can close this ticket
  

mkrishnadev 5/29/2011


Dear ******,

*****, I would request you to provide us the following information which will help to resolve the issue you are facing:

1. What is the exact product and the version you are using?
2. From where did you purchased the product?
3. Any additional information that may help us?

Thank you. Have a wonderful day!

Regards,
Mitchell
Roxio Customer Care
http://www.roxio.com...rt/default.html
Knowledge base - http://kb.roxio.com/...


  

Rsalim 5/13/2011


  

WebTicket 5/12/2011


Will someone please read through this help ticket before asking me more questions I have already answered. Look at the correspondence dated 4/29 and look at the attachment roxio003.jpg I attached
  

AKumaravel 5/12/2011


Dear *****,

I request you to provide the requested information and update this web-ticket. So that we can assist you better.  

1. May I know the exact name and version of the Roxio software that you are facing issue?

Regards,
Andrea
Roxio Customer Care.
http://www.roxio.com...rt/default.html

Have you tried our online self service tools?
Knowledgebase-http://kb.roxio.com/search.aspx
Discussion Group-http://forums.support.roxio.com/  
  

WebTicket 5/11/2011


video drivers have nothing whatsoever to do with this problem. I have been trying to resolve this problem on my own even though I am not what you could consider to be computer savvy. I find it ridiculous that I am receiving requests every time a new person takes on this help ticket for information that I have already provided you with. I work in the customer service sector and have mandatory refreshers in this field so as to not upset any of my clients encountering a problem, this does not seem yo be the case here. When I sent you the original error message it brought up Roxio and singled out the cd creator software. Any info I have found on the net refers me back to your website and prompts me to download fixes that your company provided as it must have been a fairly common and recognized problem for XP users. These links to fixes on your website no longer exsist as they date back to 2001. Do you not keep any of this information stored??????
  

Akumaravel 5/5/2011



Dear *****,

Thank you for providing the system information.

From your system I found that, the display drivers are outdated. This might be a cause of this issue. Hence I suggest you to update your display drivers.

* Update the latest drivers for your video card. You can access the drivers by visiting your computer manufacturer's website or by going to the video card manufacturer's website directly.

Regards,
Andrea
Roxio Customer Care.
http://www.roxio.com...rt/default.html

Have you tried our online self service tools?
Knowledgebase-http://kb.roxio.com/search.aspx
Discussion Group-http://forums.support.roxio.com/  
  

WebTicket 5/4/2011


The requested info for numbers 1 & 2 are to be found in my original ticket from 4/28. The cd drive was purchased at circuit city quite a while back but I didn`t use it til now, I still have all the original packaging and I downloaded a scan of the original cd at the time of that first correspondence, it is an attachment I sent you title roxio003.jpg

DxDiag.txt
  

AKumaravel 5/4/2011


Dear Kevin,

I can understand your concern.

I request you to provide the requested information and update this web-ticket. So that we can assist you better.  

1. May I know the exact name and version of the Roxio software?
2. When and where you have purchased the product?
2. Please provide the dxdiag information and update this web-ticket. So that we can assist you better.  

Kindly request you to follow the below steps for generating the dxdiag information:

For Windows Vista/Windows 7:

- Please click on the Start button, then on the Search box type dxdiag and then hit the Enter key.
- If a User Account Control prompt appears, just choose Continue or Allow.
- On the DirectX Diagnostic Tool window, please click on the "Save All Information" button and save the file on your desktop.
- Look for the text file "DxDiag" and attach it to your web ticket.

For Windows XP:

- Open the Start Menu > Run ... > Type dxdiag
- A window giving information about your configuration will appear.
- You can browse the different tabs to get more information on some of your hardware.
- Finally, if you want a complete report click "Save information", then save the text file.
- Look for the text file "DxDiag" and attach it to your web ticket.

Regards,
Andrea
Roxio Customer Care.
http://www.roxio.com...rt/default.html

Have you tried our online self service tools?
Knowledgebase-http://kb.roxio.com/search.aspx
Discussion Group-http://forums.support.roxio.com/  
  

WebTicket 5/3/2011


This link you sent me is for windows Vista, I am running windowsXP, I do not understand why this is taking so long to get some info, if you doo a google search you will see there are many instances of this same problem on many computer websites involving your software and windows XP and the inability to completely remove the drivers, since I am not a geek I find that the idea of going in and trying to alter my registry files rather daunting another option was to download a trial version of an XP compatible version of this software and then removing the program in safe mode resulting in the files still on my computer being removed along with the trial software but everytime I try to find a free download I end up instead downloaded software altering my search engines etc. and never finding the link. I would really appreciate some simple help on this, I have lost all access to my scanned family photos as well as over 9000 music files in my I-tunes library that was on this external drive
  

jjaleel 5/2/2011


Dear *****,

I suggest you to click on the link below to resolve this issue:
http://kb.roxio.com/...00131CR&PARAMS=

If the issue still persists, please provide the following information so that we could assist you better with this:
1. Send us the DxDiag file.

To get DxDiag information, please follow the steps:
1. Please go to your Windows logo and select 'Start search', then type "Run".
2. Within the "Run" dialog, type in "dxdiag" (without quotes) and then click OK.
3. The DirectX diagnostic screen will appear. You will see a little green bar growing on the bottom left of this screen. This means it's still loading.
4. When the green bar disappears, this means the loading is finished.
5. Click on the button "Save All Information". Save the file "DxDiag.txt" to your Desktop, so it will be easier to find.
6. Now close the DirectX diagnostic screen by clicking on the "EXIT" button.
7. Double click the file "DxDiag.txt" that you just saved on your Desktop.
8. Once file is open, Select and Copy all the text from this file and paste it into an email and reply to me.

Regards,
Rose
Roxio Customer Care.
http://www.roxio.com...rt/default.html

Have you tried our online self service tool?
Knowledgebase-http://kb.roxio.com/search.aspx
Discussion Group-http://forums.support.roxio.com/
  

WebTicket 4/29/2011


btw, I am not able to download a easy cd creator update as I cannot run this program in order to update it and I cannot find any of the files under programs
  

WebTicket 4/29/2011


the yamaha cd I was installing was for adaptec cd creator 4.02, during installation there was a notification on the task bar, at this point I went back and deleted the folder and files that were downloaded, though not successfully. The taskbar notification stated as follows---Devices or applications disable. CD recording sotware will cause windows to become unstable. Windows has prevented these drivers from loading, click here for more details.This notification comes up everytime I turn on my external hard drive so it is blocking my hard drive from working. When I click for more details it gives me the following message.

CD Recording Software
Roxio, Inc.

--------------------------------------------------------------------------------

Issue Description:

A CD-recording driver is installed that might cause stability problems, including problems shutting down and problems using a CD/DVD drive. This driver will be disabled.
This driver might have been installed by Easy CD Creator, Windows Media Player or RealJukebox. You might not be able to record CDs until you obtain compatible drivers.

Roxio, Inc. provides an update for Easy CD Creator users at the Easy CD Creator Updates Web site.

For Windows Media Player users, see the Microsoft Web site at http://www.microsoft...wsxp/roxio.asp.

For RealJukebox users, see the RealNetworks Web site at http://switchboard.r.../rj2/?cd=xpfix.

Contact Information:

Roxio Support Web site (English): http://www.roxio.com/support
Roxio Support Web site (Japan): http://www.roxio.co.jp/support
Telephone: (408) 945-8600 (North America only)




--------------------------------------------------------------------------------
Note:This information is subject to change.
© 2004 Microsoft Corporation. All rights reserved. Terms of use.



roxio003.jpg
  

esrinivasan 4/28/2011


Dear *****,

*****, in order to resolve the issue you are facing, please provide us the following details.

* May I know which product of Roxio you are using?
* Provide the exact error code (if available).
* If you were working on a project, describe what kind of project.
* What kinds of files were you using?
* Did you complete your project or did it stop at a certain point in the process?
* Have you ever successfully completed the task that you are contacting us about?
* Did you make any changes to your computer recently? (new applications, updates, etc)
* Screen shot of the error message.

Regards,

Steve
Roxio Customer Care.
http://www.roxio.com...rt/default.html

Have you tried our online self service tool?
Knowledgebase-http://kb.roxio.com/search.aspx
Discussion Group-http://forums.support.roxio.com/

  

WebTicket 4/28/2011


A while back I purchased a yamaha cd drive that included adaptec cds for cd creator 4.02 and directcd 3.01 .A few weeks ago I replaced my cd drive and went to install cd creator, A windows message came up saying that these device or drivers were being disabled becuse they will cause windows to become unstable. I deleted the program files I found and thought this solved the problem except that somehow they have apparently are in my external hard drive becuse everytime I turn it on or switch connections the error message on cd writing software comes up, it has also cause my computer to recognize it as an external cd drive instead of a hard drive. Also all of my backup information is unavailable as well as all the file folders I was storing on this drive. I am unable to use an easy cd creator update as I cannot find any of ther files still causing this
  

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#2 myguggi

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Posted 29 May 2011 - 06:11 PM

View PostKevininVa, on 29 May 2011 - 05:46 PM, said:

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...

Do you really think anybody here is going to bother to read all that?

Why don't you simply state your problem and maybe somebody here can help.

It's impossible to even figure out what program you are using.

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#3 Brendon

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Posted 29 May 2011 - 07:19 PM

Dear Kevin,

Since you're using Adaptec CD Creator 4.02 I've had your topic shifted to the correct forum.

Now, please state your problem, clearly and concisely. DON'T do what you did in your web ticket, and start out by ripping the guts out of the person you were hoping to get some help from.

I'm here waiting to hear what the problem is, so I can help you.

Regards,
Brendon
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
DVDRW IDE 16X, in Windws XP, 7, and 8

So, what happens now?

#4 KevininVa

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Posted 30 May 2011 - 11:02 AM

As stated I no longer need help on this problem as I have lost everyting I was trying to save. The info as to what I was using etc. was contained on attached files even including a scan of the actual cd I used to download the software. As for ripping out the guts of the help person, these come up in a backwards progression so they end up starting with my last correspondence. This was my second help ticket as they closed my first one because they didn`t hear back from me in five days to see what was happening

#5 ogdens

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Posted 30 May 2011 - 12:37 PM

View PostKevininVa, on 30 May 2011 - 11:02 AM, said:

As stated I no longer need help on this problem as I have lost everyting I was trying to save. The info as to what I was using etc. was contained on attached files even including a scan of the actual cd I used to download the software. As for ripping out the guts of the help person, these come up in a backwards progression so they end up starting with my last correspondence. This was my second help ticket as they closed my first one because they didn`t hear back from me in five days to see what was happening

So, we can close this out now.

#6 Brendon

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Posted 30 May 2011 - 03:10 PM

Going back through that long, reverse order post, it seems the OP was trying to run ECDC 4.02 in XP.

If he had told Support that, they could have told him straight off, it won't work in XP. [see the pinned post above]

Case closed.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
DVDRW IDE 16X, in Windws XP, 7, and 8

So, what happens now?




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